QANTASpower
Posts: 515
Joined: Sat Aug 17, 2002 3:07 pm

QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 11:52 am

In the Feb edition of Australian Aerospace QF's Head of Sales and Marketing states that QF will be upgrading its new IFE to Video on Demand with 50 movie titles, SMS text messaging and internet (Connexion by Boeing) in 2004.

It is also mentioned in another article that the installed IFE system has almost achieved the targeted 99% dispatch relaibility.

Also domestic food is currently under review with big improvements and a new menu planned. He also talks about the new business class bed.

Further all customer service staff are currently being retrained in service excellence. "Mystery shoppers" have also been introduced to provide detailed critiques of staff service standards.

He said the "new" Qantas 1 year out would be a totally new airline.


 
Air Taiwan
Posts: 1498
Joined: Fri Dec 03, 1999 3:06 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 12:06 pm

Glad to see Qantas taking the Ansett attitude towards IFE and inflight amenities/ catering. Good to hear! Good to hear!

I guess the next thing to do will be running a re-training programme for their rude flight attendants. Smile/happy/getting dizzy

Jimmy

PS What's Air NZ doing to improve their IFE?
 
QANTASpower
Posts: 515
Joined: Sat Aug 17, 2002 3:07 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 12:13 pm

The re-training program is for all flight attendants and check in staff to ensure "consistency in service excellence" which he admits has been lacking.
 
rushed
Posts: 239
Joined: Tue May 23, 2000 3:48 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 4:02 pm

I just flew MEL-BNE-MEL and i got a new 737-800 on the way and a 737-300 on the way back, and the service was excellent! We even got free beer and wine on the return flight plus the flight crew were very polite and very helpful.
travel blogging enthusiast :)
 
rupertvander82
Posts: 400
Joined: Tue Dec 24, 2002 10:19 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 4:46 pm

Yeah, have to agree that Qantas has rather inconsistent service from the f/a. You sometimes have such helpful and polite flight attendants, while on other days you get f/as that are so rude it's unbelieveable!

It's good to see them striving to improve. Do they plan to install AVOD in Economy too?
 
senliture
Posts: 404
Joined: Sun May 14, 2000 5:28 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 5:08 pm

well, I flied QF a few times, and I can say their crew's attitude is not always good, at least on the average, they are worse than DJ's.

Senliture
 
Air Taiwan
Posts: 1498
Joined: Fri Dec 03, 1999 3:06 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 7:49 pm

yes but i don't like DJ's f/as, in fact i think they're developing an "attitude" of their own already~~~
 
TSV
Posts: 1604
Joined: Wed Nov 03, 1999 12:13 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Wed Feb 05, 2003 11:58 pm

QF management thinking in some areas seems to be comparable to a pendulum - swinging from one extreme to another. In IFCs case it was titbits in a cardboard box or a glad wrapped roll and now it's almost pseudo Ansett standard catering and free piss in an ever increasing hour range.

With regards to :
" "Mystery shoppers" have also been introduced to provide detailed critiques of staff service standards."
Why don't they just ask the bloody passengers instead of "planting" staff on board to assess service levels?

Another area that will be of interest in the very near future is the deployment of the reconfigured (all economy) 737s. Pray tell QF are you going to refund already booked and paid Business Class on routes where these are deployed?
"I told you I was ill ..." Spike Milligan
 
Marara
Posts: 634
Joined: Fri Oct 19, 2001 11:29 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Thu Feb 06, 2003 12:44 am

great my info was correct Big grin
I like work: it fascinates me. I can sit and look at it for hours. Jerome K Jerome
 
'Longreach'
Posts: 457
Joined: Fri Jul 27, 2001 11:36 pm

RE

Thu Feb 06, 2003 1:12 am

Does this mean domestic PTV's? Also a family member just did the Perth-Melbourne red eye on a 2-3-2 economy layout(what a/c was that) and was given a amenity pack containing toothbrush/eyeshades/neckthing/and socks. Since when did this start on domestic!!

Thanks bye.
 
bwc1976
Posts: 187
Joined: Sat Oct 13, 2001 10:30 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Thu Feb 06, 2003 1:19 am

2-3-2 economy would be a 767. For that reason it's my favorite plane for domestic flights.

 
QANTASpower
Posts: 515
Joined: Sat Aug 17, 2002 3:07 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Thu Feb 06, 2003 6:56 am

Yes Rupertvandent82 it is planned to introduce AVOD throughout all 3 cabin classes.
 
AJ
Posts: 2295
Joined: Wed Nov 03, 1999 3:54 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Thu Feb 06, 2003 8:58 am

Tsv, yes, the first all economy 737 is out there already, with the aim that all the 737-300s will become all economy on leisure routes. Passengers already booked in Business class are being offered flights on other aircraft, or a reimbursement for the fare difference. It ain't Air NZ Express!
 
zizou
Posts: 1483
Joined: Tue Oct 10, 2000 10:31 am

RE: QF To Upgrade IFE, Domestic Food And Service

Thu Feb 06, 2003 10:11 am

Is there any news on whether Qantas will introduce PTVs in Y class on the A330-300s (due to arrive later this year)? I hope they do this.
 
gigneil
Posts: 14133
Joined: Fri Nov 08, 2002 10:25 am

RE: QF To Upgrade IFE, Domestic Food And Service

Thu Feb 06, 2003 10:24 am

I'm sure they will... if they are offering PTVs in their new International economy product in general then it will make its way on the 333.

Unless they don't consider South East Asian flights "long haul". Then maybe they won't.

N
 
Air Taiwan
Posts: 1498
Joined: Fri Dec 03, 1999 3:06 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Thu Feb 06, 2003 11:20 am

Qantaspower, is PTV+AVOD on domestic services as well? Or is it just in international services?

Thanks

Jimmy
 
TSV
Posts: 1604
Joined: Wed Nov 03, 1999 12:13 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 12:26 am

"Passengers already booked in Business class are being offered flights on other aircraft, or a reimbursement for the fare difference."

Thanks AJ but you spoilt my fun as I actually already knew that was the situation - I was just throwing it out there to see if anyone (particularly any anti-QF posters) would bite with an "interesting" reply (like "yeah as if they would refund"). Just call me a stirrer.

If you are still out there AJ what was stopping them transferring / leasing them to QantasLink so that they kept all economy out of the "main" Qantas fleet?

I see from your profile that you are a pilot with QF (Did you notice by the way that we joined Ailiners.Net on the same day) what sort of aircraft and routes do you fly?

Regards

Rob
"I told you I was ill ..." Spike Milligan
 
senliture
Posts: 404
Joined: Sun May 14, 2000 5:28 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 9:42 am

QF should upgrade their 767 for the international flights, they are a bad competitor with the other airliners, ie CX, SQ, EK etc.

Senliture
 
QANTASpower
Posts: 515
Joined: Sat Aug 17, 2002 3:07 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 4:28 pm

QF will be replacing the 767's on regional international routes with A330-300's equipped with IFE etc.
 
QantasAirways
Posts: 1242
Joined: Thu Mar 15, 2001 2:55 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 4:40 pm

That is a great thing to hear that QF are finally improving inflight entertainment with the AVOD. I knew they would catch up.
Although, an even better thing is the fact that they are re-training their service staff, which should be a blessing.

Hopefully with the new uniform and new service standards (particularly with the replacement of the 763 with 333) QF will be a completely new airline in our eyes. I hope to see Qantas catching up with some asian competitors.

Regards
QantasAirways
Spirit of Australia
 
Air Taiwan
Posts: 1498
Joined: Fri Dec 03, 1999 3:06 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 5:07 pm

They must've really made lots and lots of profit since the Ansett demise~

good to see they aren't all going into the shareholder's pockets  Smile/happy/getting dizzy

Jimmy
 
Marara
Posts: 634
Joined: Fri Oct 19, 2001 11:29 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 6:44 pm

QF said right from the start that AVOD would be added at a later date. When QF actually announced their system it was the best out at that time, the day later SQ came out with the MAS 3000 system and upstaged them lol.

As far as i know not all 763s will be replaced, well not for quite a while anyway.
I like work: it fascinates me. I can sit and look at it for hours. Jerome K Jerome
 
QANTASpower
Posts: 515
Joined: Sat Aug 17, 2002 3:07 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 8:15 pm

Qantas needs to replace the 767's operating from Melbourne / Sydney / Brisbane / Perth to Hong Kong, Singapore & Tokyo in particular to compete with the likes of Cathay and SIA.

The QF 744's are now very competitive with the IFE now installed however the 767's are not compared to Cathay's A330's and SIA's 777's.

Once the war with Iraq is over and things settle expect to see a further big fleet expansion for QF with alot more A330's. Remember the CEO said that they had identified a further $20Billion in capital expentiture on top of the current fleet expansion.

Australian airlines will be taking probably 6 more 767's from QF. This will allow QF to deploy the A333's to Hing Kong, Singapore and Tokyo.
 
Marara
Posts: 634
Joined: Fri Oct 19, 2001 11:29 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 8:22 pm

on the subject of AO i have heard they have shelved their plans for a southern base and are looking at another northern base. (heard this one a few times even from AO staff). Another popular rumour about AO is they are looking at another aircraft type.

Lets start another Big grin QF is gunna order the 7E7 then give the 332s to AO lol
I like work: it fascinates me. I can sit and look at it for hours. Jerome K Jerome
 
QANTASpower
Posts: 515
Joined: Sat Aug 17, 2002 3:07 pm

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 8:49 pm

Does anybody know how AO are going? Have not really heard anything more since the launch.
 
v jet
Posts: 757
Joined: Tue May 18, 1999 9:04 am

RE: QF To Upgrade IFE, Domestic Food And Service

Sun Feb 09, 2003 9:42 pm

If QF are going to replace the 763s on regional international flights with A330-300s they had better order some more.

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