I am leaving for Rome next Thursday with a group of 32 students (aged 14-16)
I was supposed to leave with CSA (Czech airlines) which is an excellent company by the way. However our flight was cancelled and they have re-booked us on ACA YUL-YYZ-FCO.
First, I have tried for 2 days to contact them over the phone in order to confirm my group (pax names)....impossible to get in touch with them. I spent over 5 hours on the phone, not a single voice. (I could not believe it)
I finally reached them 3 days later and it was impossible for them to confirm the seats for my students. IMPOSSIBLE. So, I have asked them to understand that I was travelling with young teens that had never taken a plane before, that it was their first trip and that I would have preferred the group to be seated together for the reasons I mentionned. They could do nothing nothing nothing. "you have to wait at the airport and be there 3 hours before departure, not before" an agent told me.
Finally, I cannot believe that in 2003 major airline companies like Air Canada cannot confirm seats for a group of children travelling together. I assure you that I will never choose to travel with ACA in the future even if they offer a non-stop flight to Rome next year.
A desperate group leader