ASA_737
Topic Author
Posts: 80
Joined: Sat Nov 20, 1999 8:44 am

Rate My Airline..Alaska

Sat Nov 20, 1999 8:50 am

In the last two months Alaska has been ranked top US domestic airline by two excellent magazines; Conde de Nast and Travel and Lesiure. I would like to hear your comments about Alaska, both things that are great and things that need improvment! Personally, I think that we are the best!
 
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boeingrulz
Posts: 521
Joined: Thu Sep 30, 1999 2:55 am

RE: Rate My Airline..Alaska

Sat Nov 20, 1999 9:26 am

I my experience, and I have had some in the last 20 years, I have not seen Alaska's equal on the west coast. I have flown with AirCal, Republic, United, United express, Horizon (back when it was not owned by Alaska Air), Reno and Southwest; none have compared in service, reliability and price. Alaska knows how to do it right and I hope it never stops.

Don't even get me going on the time I few with United at christmas time from SEA to SAC because they were cheaper. I could have driven there in less time. United's planes were stuck in Chicago or Denver and Alaska was flying on schedule.
 
SEA nw DC10
Posts: 471
Joined: Fri Oct 22, 1999 3:03 am

Great Job

Sat Nov 20, 1999 9:39 am

Hey dude, I'm an alaska airlines boy at heart. The only reason I switched to NW is because they worked with my school schedule better. Alaska airlines is byyyyy far the best airline on the west coast if not in the US, if not in the World!! Alaska Airlines is also the heart of SEA and those smiling eskimos make every ramp worker's day out here. Keep up the good work guys. Us at NW can only wish we were as efficient.

STEVE nw ramp SEA
 
RWally
Posts: 541
Joined: Sat Nov 20, 1999 10:28 am

RE: Rate My Airline..Alaska

Sat Nov 20, 1999 10:38 am

I've never flown Alaska, but I've heard great things about it. It seems like a great airline to me.
 
dash8tech
Posts: 708
Joined: Mon Jul 05, 1999 8:40 pm

RE: Rate My Airline..Alaska

Sat Nov 20, 1999 10:36 pm

Hi there....

You're right! AS is #1

Rich-QX
 
Guest

RE: Rate My Airline..Alaska

Sat Nov 20, 1999 10:51 pm

Although I've never had the pleasure(yet) of flying on Alaska I've never heard a single derogatory comment or opinion about it. I lived in the west coast for many years and I've "drooled" over their adds for meals(a lobster tail in coach!!!)Speaking about adds, back in the 80's they had some that were funnier than most movies I've seen. The same writer that did "where's the beef" did theirs and I have some on tape , I think I'll go dig them up and have a good laugh :-) F.
 
Guest

RE: Rate My Airline..Alaska

Sun Nov 21, 1999 12:20 pm

Great airline. Late connection in YVR by the connecting carrier (I forget which one) and they switched me over from their local to BC Air so I could get to PTL and make my connection to OAK. Really on top of the customer service
 
Charles802
Posts: 365
Joined: Mon Jul 05, 1999 6:37 pm

RE: Rate My Airline..Alaska

Sun Nov 21, 1999 7:08 pm

Alaska Airlines gets high marks from me. They get rated as the top major by those two magazines almost every year, so it has become rather anticlimatic. However, unlike it may seem, AS has changed quite a bit over the years. When I first started flying them in the mid 1970s they operated only 11 727s (they have 88 737s and MD-80s today), and only served Seattle and a handful of Alaskan cities and towns. They have re-invented themselves twice since then... In the late 70s and 80s, they expanded south of Seattle, and found their nitche as an "ultra-service" airline. Then in the 1990s they made the change to a high frequency, full service, low cost airline. Had they not made that change they would most likely have been pushed out of business by the low fare carriers, such as Southwest, and United Shuttle. Instead AS, now has considerable market-share on the west coast.

Today, they do many things very well. They have a fleet of new aircraft, and some of the most skilled pilots you'll find. Over the past 20 years, their safety record has been excellent. On-board AS aircraft, the cabins are clean and the seats reasonably roomy. The meals are not-overly elaborate, but still very tasty and of a high quality. So, in other words, the service is well above average, but don't expect any lobster tail in coach! AS has a great frequent flyer program with a seemlingly endless list of partners, including their sister carrier Horizon. You can use Alaska miles to take you throughout much of the world.

AS is also pioneering new technology. Checked baggage was once a weak spot, but in recent months they have installed new handling devices, leading to fewer mishandled baggage reports than any other major US airline. They are inventing ways to get you through the airport faster, such as "Instant Travel" check-in machines (now two years old). They are also considering adding a DIRECTV system on their planes, allowing for 24 channels of live seatback enteratainment. There are many other ways in which AS is putting technology to work. Despite their relatively small size, they are always one of the first airlines to implement new innovations. Adaptability to change is always a key to success, and this company has shown that quality many times over the years.

Earlier this year AS experienced some annoying problems with flight delays and cancellations due to labor problems. They sit in a difficult postion now, in terms of labor and other cost management issues, as they are in some ways half way between a regional carrier and a major. But, no major company is without their troubles. They are still making record profits and growing at a slow, and careful pace. Overall, the future for the eskimo looks bright.
 
Charles802
Posts: 365
Joined: Mon Jul 05, 1999 6:37 pm

RE: Rate My Airline..Alaska

Sun Nov 21, 1999 7:09 pm

Alaska Airlines gets high marks from me. They get rated as the top major by those two magazines almost every year, so it has become rather anticlimatic. However, unlike it may seem, AS has changed quite a bit over the years. When I first started flying them in the mid 1970s they operated only 11 727s (they have 88 737s and MD-80s today), and only served Seattle and a handful of Alaskan cities and towns. They have re-invented themselves twice since then... In the late 70s and 80s, they expanded south of Seattle, and found their nitche as an "ultra-service" airline. Then in the 1990s they made the change to a high frequency, full service, low cost airline. Had they not made that change they would most likely have been pushed out of business by the low fare carriers, such as Southwest, and United Shuttle. Instead AS, now has considerable market-share on the west coast.

Today, they do many things very well. They have a fleet of new aircraft, and some of the most skilled pilots you'll find. Over the past 20 years, their safety record has been excellent. On-board AS aircraft, the cabins are clean and the seats reasonably roomy. The meals are not-overly elaborate, but still very tasty and of a high quality. So, in other words, the service is well above average, but don't expect any lobster tail in coach! AS has a great frequent flyer program with a seemlingly endless list of partners, including their sister airline Horizon. You can use Alaska miles to take you throughout much of the world.

AS is also pioneering new technology. Checked baggage was once a weak spot, but in recent months they have installed new handling devices, leading to fewer mishandled baggage reports than any other major US airline. They are inventing ways to get you through the airport faster, such as "Instant Travel" check-in machines. They are also considering adding a DIRECTV system on their planes, allowing for 24 channels of live seatback enteratainment. There are many other ways in which AS is putting technology to work. Despite their relatively small size, they are always one of the first airlines to implement new innovations. Adaptability to change is always a key to success, and this company has shown that quality many times over the years.

Earlier this year AS experienced some annoying problems with flight delays and cancellations due to labor problems. They sit in an a difficult postion now, in terms of labor and other cost management issues, as they are in some ways half way between a regional carrier and a major. But, no major company is without their troubles. They are still making record profits and growing at a slow, and careful pace. Overall, the future for the eskimo looks bright.
 
Charles802
Posts: 365
Joined: Mon Jul 05, 1999 6:37 pm

RE: Posting Difficulites...please Ignore/delete

Sun Nov 21, 1999 7:11 pm

Please ignore/delete the double post and this one. The first time I posted it didn't appear to be received.

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