Remember this is a privilege not a right.
Amen to that! People sometimes aren't aware of that, and it causes nightmarish problems for employees on both ends of the counter!
, we have an "Employee's Choice" program. While online travel is unlimited to the employee and family (including spouse, parents, and dependent children under 21), each employee is allocated a set number of "Employee's Choice" passes that can be redeemed and used in the following manner:
1. As a companion pass for an employee to have a person travel with them.
2. As a pass for an "Employee's Designated Guest," who is someone that gets your travel benefits in lieu of a spouse.
3. As a "Guest Pass," which is essentially an ID90 that can be given to anyone.
They've been wildly popular, but the "Guest Pass" (GP90) option has been causing so many headaches that it may ultimately be rescinded entirely.
All too often, customers who have been given a GP90 pass from an employee assume they're just like any other ticketed and confirmed customer. So they'll pitch a fit when they're either not boarded or are deplaned due to heavy loads.
This usually ends up with the customer having the pass revoked at the airport (usually stranding them wherever they are), and the employee having their pass privileges suspended, typically for 90 days or more.
While it's the responsibility of the employee to educate the people who receive these passes about the do's and don'ts of flying as a non-rev, many employees are simply failing to do this and it may ultimately ruin it for everyone.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
Comments made here are my own and are not intended to represent the official position of Alaska Air Group