I agree with TKMCE,
Call me ignorant, but I would have thought as the flights start the journey form international airports like Chennai, Kochin why not have at least one staff who speaks the local lingo and one who speaks the one at the destination?
I know BA
does that on their international routes (i.e. the flights to Chennai has Tamil speaking FA
's, and on the Delhi ones Hindi) - who incidentally actually wear sarees
instead of the standard BA
uniforms, which I think is a nice touch.
Don't the staff ask passengers who are remaining on the aircraft continuing their flights onwards to identify their hand baggages (for security purposes)? I have come across this practice on Srilankan, Luxair & BA
and appreciate as to why they do so.
Having flown AI
a few times, the whole attitude of the staff leaves a lot to be desired.
This is not AI
bashing, but saying what I have noticed on the service/customer care aspects compared to the likes of Jetairways.
Maybe, like many other State controlled services in India, the attitude I have come across is that of "I will do the job with the minimum of effort and I don't get paid for going that extra mile". I have seen the way some of the FA
's treat passengers (probably those flying for the first time or from the villages - OK
some of them can be quite taxing, but what we should remember is that they are human beings after all, probably not as "polished" as your average frequent flier.) What seems to me is that AI
seems to forget that a big part of it's revenue comes from these "middle east workers".
People are often unreasonable, illogical and self- centered: Forgive them anyway - Mother Theresa