Topic Author
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How Do Employees Get Boarding Priority?

Thu Mar 27, 2003 10:44 am

For airline employees who get the famous free travel benefits, what is your airline's policy for letting employees on the plane once they've checked in?

For United, you need to list yourself (by phone or internet), then once at the airport, check in (in person or using Easy CheckIn), take your filled out pass & departure management card to the gate, and then once all revenue passengers are on board, the agent will call up employees in order of seniority.

How do others do it?
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Joined: Tue Jun 29, 1999 9:26 am

RE: How Do Employees Get Boarding Priority?

Thu Mar 27, 2003 12:08 pm

AA does it by sign-in time at the airport. The majority of everything else is the same (using kiosks or talking to agent) but those who are even with you (most travel D2) go by who checked-in first with the earliest check-in being 4 hours prior to flight time. Pass guests and subsequent others follow below employees.
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Joined: Sat May 22, 1999 2:19 am

RE: How Do Employees Get Boarding Priority?

Thu Mar 27, 2003 12:34 pm

I am now with AA and it is basically just like you said. However, it is easier than ever since I started using the Kiosk machine. I literally dont have to talk to a single person when non-reving. And when the flight is fairly open I even have the choice of seats which is also done at the kiosk. It prints out a ticket if a seat assignment was issued I board just like any other passenger. If the flight is heavy I wait for my name to be called. At TWA it was the same just didnt have the Kiosk option.

RE: How Do Employees Get Boarding Priority?

Thu Mar 27, 2003 3:44 pm

At HP it is first come first serve, who ever checks in first boards first etc.
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RE: How Do Employees Get Boarding Priority?

Thu Mar 27, 2003 4:25 pm

On Delta, you list yourself using an automated voice response unit telephone. Once at the airport, you activate yourself on the standby list using a kiosk, a VRU telephone (in some locations), or by talking to an agent. You assign yourself a priority code as follows:

S1 - Emergency Travel
S1R - Reward/Recogniton Travel
S2 - Priority/Vacation Pass
S2B - Honor Roll Pass
S3 - Normal Active Employee/Spouse/Dependent "Allotment" Boarding Priority
S3B - Retired Employees/Parents and Nondependent Children of Employees
S4 - Buddy Passes/Other Airline ID90s

Standby list priority depends on seniority date within each of the above categories.
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RE: How Do Employees Get Boarding Priority?

Thu Mar 27, 2003 6:18 pm

HP uses an "SA" system similar to DL.

SA1P - SA1P pass holders, SA1 Vacation passes
SA2P - Any active SA)">HP employee
SA3P - Parents and dependents (on their own). Mesa and Freedom employees.
SA4P - Other airlines and Flexi Guest passes.

It is more detailed but this is the basic breakdown. Passengers are given seats on a first come first served basis within each category.
PRINAIR : Puerto Rico International Airlines
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RE: How Do Employees Get Boarding Priority?

Thu Mar 27, 2003 8:39 pm

At BA and Swissair onload from standby is based on Date of Joining if the tickets are in the same rebate band.
There are various bands similar to those described above.

What time you check-in is irrelevant.

Swissair even offered return check-in for staff pax, e.g. if you were doing a day-trip ZRH-LHR, you could collect both boarding passes from the automatic kiosk in the morning. If a flight was on the limits and no seat was available, you go down the gate and wait till approx STD minus 15 before onload started.

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RE: How Do Employees Get Boarding Priority?

Fri Mar 28, 2003 1:40 am

AirTran has a very simple practice:

Revenue standby first (people who chose to fly on an earlier flight, etc).

Then, Employees by seniority year, and the order they booked.

Finally, NRSB (non-revenue, standy-by). These are buddy passes, employee family, etc.

The only thing I'm not sure about is whether employees traveling on Co. business travel before RSB.

Also, if we know the flight is not fully booked, we clear the standby as soon as they check in, even for their connection. Otherwise, it's much the same as other airlines, where you wait for the boarding agent to clear you.
Those who fail to learn history are doomed to repeat it in summer school.
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RE: How Do Employees Get Boarding Priority?

Fri Mar 28, 2003 4:06 am

To expand upon my earlier post, it's interesting to note how non-reving has changed over the 23 years that I've been doing it on Delta. Before the VRU employee travel line became active about 10 years ago, you would call Delta domestic reservations (this is kind of a no-no now), identify yourself as an employee, and ask the agent if they have time to check flight availability for you. If so, you gave them the dates and flights you were interested in and they'd tell you the seat availability. Then, you'd give them the names of the passenger(s) and ask them to be listed for the flight.

As you'd prepare for the flight, men would dress in a coat and tie since this was the dress code until a few years ago. As it became obvious that people wearing suits were probably nonrevs, Delta relaxed this dress code in the coach cabin and first class on the weekends. Eventually, the "coat and tie" rule was dropped altogether. Passengers were then told to wear a collared shirt, nice pants, and nice shoes. Then fairly recently, Delta allows jeans and tennis shoes in coach only, but still requires business casual for First or Business class. On transoceanic travel, nonrevs were boarded in Business class or coach, but not first. On board, you're expected to behave yourself and conceal your status as a NRSA passenger to the extent possible, and then deplane after everyone else has deplaned.

For dependents, each flight segment in excess of three free roundtrips per year would have a $8 service charge which was then increased to $16. Then, a $16 service charge applied to SA-3 travel per travel day (not segment) except for a SA-2 vacation pass. Eventually, the service charges were dropped. Parents had somewhat of a different pass, which was suspended for a year and then reinstated.

After 10 years of service, the employee and spouse would be issued grey pass cards that were able to be used in self service airport listing kiosks in a few cities like SA - Georgia">ATL and SA - Texas">DFW (These kiosks disappears several years ago) and were able to write their own passes (except for Vacation S2 passes). Upon arrival at the ticket counter (or you could have just gone directly to the departure gate) you would present your paper pass to the agent to get activated on the standby list (IDs were not checked). Sometimes, they'd give you a "standby list verification card" printed on the gree airline ticket cardstock, but usually they wouldn't give you any kind of document and just say "OK, I have you on the list". Then you'd go to the departure gate and wait to be called up for a boarding pass and the agent would collect your flight coupon. Then you'd usually board at "final boarding call" after all other passengers are already onboard.

When the blue PPR pass cards came along, paper passes were no longer required. You'd simply present your pass card and ID to the ticket agent to get activated, or you could use the airport standby list VRU telephones and then wait to be called in the boarding area.

In recent times, you can list for a flight on the VRU telephone or by DeltaNet over the internet. At the airport, you can use a self service kiosk in just about any location. The kiosk will spit out a "Seat Request" card which is now necessary in most locations to clear security. In cities with Gate Information Display Systems (GIDS) monitors in the gate area, you simply look for your name to appear on the "Cleared" list along with a seat assignment and then board with a seat request card, Delta ID card, old boarding pass or reciept, or blue pass card. In some cities, the agent will still call you up for a boarding pass.

In the future, I believe we'll see a "print your own seat request card" similar to the current online checkin for Skymiles members as well as other technology-based enhancements, such as the ability to purchase tickets online for those pass riders who much purchase yield fare tickets (such as nondependents and travel companions).
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