Early Air
Topic Author
Posts: 624
Joined: Wed Jan 17, 2001 6:53 am

The F/a Call Button

Mon Apr 21, 2003 2:22 pm

I ahve been flying quite frequently all of my life. There is one question which I have never gotten answered. When is it appripriate to use the f/a call button? Can you use it to get a soda, or is it for an emergencey only?

Thanks,
Early Air
 
United777
Posts: 2196
Joined: Wed May 19, 1999 8:04 am

RE: The F/a Call Button

Mon Apr 21, 2003 2:27 pm

I was flying from SEA to SJC a few months back sitting in F class and before the flight departed the F/A came to me and asked what I would like to drink during the flight and I said "I'll go to sleep for a bit first" than she replied and said just go ahead and press the F/A call button when I wake up she'll get my drink when Im ready. So I assume whenever you need service from a F/A.

I wonder how many times those buttons get pressed on Hooter Air.  Smile
 
AroundTheWorld
Posts: 268
Joined: Mon Mar 03, 2003 7:42 am

RE: The F/a Call Button

Mon Apr 21, 2003 2:27 pm

Although I think its there for any reason you may want a flight attendant...drink ect....I believe it's rude to use it other than in an emergency or for something more important that being thirsty...like "um, the engine fell off the wing". If I want an extra drink I usually go to the galley and ask for it...saves them 2 round trips of walking...heck I usually even offer drinks to others in my row.
 
brianhames
Posts: 743
Joined: Tue Feb 15, 2000 2:22 pm

RE: The F/a Call Button

Mon Apr 21, 2003 2:29 pm

Back when I was a kid and I'd barf quite a bit my mom would ring the button every once in a while to get water, wet cloth, more sick sacks, etc.

However I see the button rang most often when the FA gets on the PA and asks if anyone has change for a $20. Or if someone is willing to give up a seat because the flight is oversold.

Wahoo,

Brian
 
jhooper
Posts: 5560
Joined: Thu Dec 13, 2001 8:27 pm

RE: The F/a Call Button

Mon Apr 21, 2003 2:30 pm

When I was a kid, my parents always told me to never press that button for any reason. But that's because I was a kid and they though I'd abuse it. Now that I'm grown up, I guess I'm just conditioned to not press it. I'll wait until the F/A comes by to ask me if I need help before I ask for anything.
Last year 1,944 New Yorkers saw something and said something.
 
swaluvfa
Posts: 256
Joined: Fri May 17, 2002 1:59 pm

RE: The F/a Call Button

Mon Apr 21, 2003 2:37 pm

Thank you to all of you who wait until we flight attendants come by! The most ANNOYING THING IN THE WORLD is when people ring that damn button for us to take their trash. Just wait! We will come by with that bag plenty of times.  Smile Another ANNOYING thing, if you are sitting on an aisle seat and want a drink..... please don't be lazy. Just come back to the galley and talk to us! We will be happy to fix you a drink back there (or up there). Now if you are on a window and don't want to bug someone sitting in the middle or aisle...that is totally understandable.  Smile
 
alexchao
Posts: 665
Joined: Fri Aug 24, 2001 12:35 pm

RE: The F/a Call Button

Mon Apr 21, 2003 2:47 pm

Yeah, most flight attendants dislike it when aisle-seat passengers ring the call button when they are only footsteps away from the galley.

I've also seen ground agents tell a passenger they are locating to ring the call button.

I personally do not use the call button since I can take the opportunity to take a stroll (especially needed on those long-haul flights) and take a little tour of the galley. =P

-alexchao
 
LV
Posts: 1546
Joined: Mon Jun 04, 2001 6:02 am

RE: The F/a Call Button

Mon Apr 21, 2003 2:55 pm

The only time I can think that I used it was once when we got caught in a ground stop in Indianapolis and I wanted to make sure I could use my cell phone to call the people picking me up at STL to let them know the flight was late.
 
AroundTheWorld
Posts: 268
Joined: Mon Mar 03, 2003 7:42 am

RE: The F/a Call Button

Mon Apr 21, 2003 3:01 pm

On one flight recently I saw the FA's "barricade" themselves in the front galley and set up what resembled an impromptu concession stand. It was really nice for everyone involved as the FA's didn't have to run back n forth and they made it very obvious to the passengers that it was totally acceptable to come get a drink. Although I'm not sure what the NTSB would think of them placing the cart lengthwise across the aisle...however I suppose it'd be no different than blocking the aisle by pushing the cart down it.
 
flyboy36y
Posts: 2897
Joined: Sun Mar 19, 2000 1:45 pm

RE: The F/a Call Button

Mon Apr 21, 2003 3:21 pm

Instances where I have used the call button.

1) My friends nose started to bleed.
2) The seatbelt sign was on and I needed to use the bathroom/wanted permission.
3) My meal lacked the cookie that everyone else got.
 
AMSMAN
Posts: 975
Joined: Mon Jan 28, 2002 6:24 pm

RE: The F/a Call Button

Mon Apr 21, 2003 10:27 pm

Thank you to all of you who wait until we flight attendants come by! The most ANNOYING THING IN THE WORLD is when people ring that damn button for us to take their trash. Just wait! We will come by with that bag plenty of times. Another ANNOYING thing, if you are sitting on an aisle seat and want a drink..... please don't be lazy. Just come back to the galley and talk to us! We will be happy to fix you a drink back there (or up there). Now if you are on a window and don't want to bug someone sitting in the middle or aisle...that is totally understandable.

They way I see is it is thats your job and thats what your paid to do. Your customers dont expect to change there style so that its earsier on you. Im sure these and other details were explained to you when you applied for this job.

AMS
Aer Lingus, Proud to be Irish.
 
ROP
Posts: 234
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RE: The F/a Call Button

Mon Apr 21, 2003 10:47 pm

it's so shame on me to confess that once I accidently pressed the F/A call button while in the rear cabin's toilet of SIA 772, then the Indian-looked F/A came and try to break in while shouting " R U alright, sir?". That was a big shame.. i just reply "Well, i'm fine in here.."
 
Sabena332
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RE: The F/a Call Button

Mon Apr 21, 2003 10:57 pm

I never used the F/A call button because every three minutes is a F/A walking up or down the aisle and I can ask him/her discreetly.

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
jhooper
Posts: 5560
Joined: Thu Dec 13, 2001 8:27 pm

RE: The F/a Call Button

Tue Apr 22, 2003 2:43 am

One time there was this kid who kept on pressing it just to annoy people. They finally caught him and the captain reprimanded him rather harshly.
Last year 1,944 New Yorkers saw something and said something.
 
Douglas DC-9
Posts: 291
Joined: Mon Oct 01, 2001 2:39 am

RE: The F/a Call Button

Tue Apr 22, 2003 3:07 am

I never ever press the call button, I just wait until they walk past me and then I'll say "Ma'am" or "Miss" to get their attention...

DC-9-32
 
Greg
Posts: 5539
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RE: The F/a Call Button

Tue Apr 22, 2003 3:43 am

I can never understand why people are hesitant to use them. That's why they are there.
Although I'm sure a f/a will now tell us how they are actual individual safety devices (certainly not for service!).

If you need something...ring it.
 
Turbolet
Posts: 1867
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RE: The F/a Call Button

Tue Apr 22, 2003 3:57 am

I use the call button to get a glass of water just before landing if it's not complimentary (like on some airlines). None of the Air Malta flight attendants I've pestered in this way so far seem to have minded. And it's a lot better than leaning out of my window seat and yelling 'Miss!!'
 
LFutia
Posts: 3155
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RE: The F/a Call Button

Tue Apr 22, 2003 5:03 am

I feel so bad.... I was flying on the BOM-AMS sector and i fell asleep until we'd just crossed over Germany so I asked for a 7-up and I got it... So when I was done, i rang the button to get my empty can because I was sandwiched in between people who were sleeping. It took like 10 minutes for them to come. I pressed the call button and the cancel call button like 10 times...


Leo/ORD
Leo/ORD -- Groetjes uit de VS! -- Heeft u laatst nog met KLM gevlogen?
 
JAT
Posts: 1064
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RE: The F/a Call Button

Tue Apr 22, 2003 5:10 am

I was flying MALEV once and I was really thirsty so I used the button. It was during the movie and all the FAs dissapeared to the gallies and closed the curtains. Even though I pressed the button no one came.. So I waited until much later to get my water...
 
MIA777
Posts: 1110
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RE: The F/a Call Button

Tue Apr 22, 2003 5:26 am

Lol...once I was on a flight and was using the bathroom. I may have accidentally pressed the button but the flight attendant came knocking on the door and I said I was in here but she still opened the door while I was sitting on the toilet! Embarrassing!!!
MIA777
 
kevi747
Posts: 991
Joined: Sat Apr 14, 2001 5:59 pm

RE: The F/a Call Button

Tue Apr 22, 2003 5:31 am

You can can tell who the truly experienced airline travellers are on this thread. Our regular passengers NEVER use the call light to summon us for ANYTHING. It's only used by the common masses who are now snatching up these ridiculously underpriced airline tickets. They'll watch you walk by and wait about ten seconds and then ring it. Then when you walk all the way back to their seat, they'll hand you a dirty tissue.

My favorite was a flight I was working about a month ago (BWI-SJU). We were in the middle of picking up the dinner trays on a 737 when we hit some terrible turbulence. The CPT made a PA telling us to stow the carts and take out jumpseats immediately. (Not that we had waited for that, since we were already halfway there.) Once we called him and told him we were seated, he made another PA explaining to the PAX that there would be an interuption in the service and that they were under no circumstances to ring the call light unless there was an emergency.

About 2 minutes later, as the plane is being tossed around the sky like a toy, a call light goes off. So I get out of my jumpseat and struggle my way up the aisle, clinging to seatbacks and overhead bins for support. When I finally reach this woman she looks away from the video screen only long enough to shout, "Do you think you could take this tray TONIGHT!?!" Man, I let her have it. I said, "Did you not hear the CPT's PA telling you not touch that button? Can you not feel this plane shaking, dropping, and twisting?" She just stared blankly at me, the stupid cow. I rolled my eyes at her and sat back down.
"Reality has a well-known liberal bias." --Stephen Colbert
 
777236ER
Posts: 12213
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RE: The F/a Call Button

Tue Apr 22, 2003 5:34 am

It's only used by the common masses who are now snatching up these ridiculously underpriced airline tickets. They'll watch you walk by and wait about ten seconds and then ring it. Then when you walk all the way back to their seat, they'll hand you a dirty tissue

The "common masses" are the ones keeping you in a job.

If you don't like being a flight attendant, tough shite. Get another job. As for me, I'll press the goddamn button as much as I like.
Your bone's got a little machine
 
N766UA
Posts: 7843
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RE: The F/a Call Button

Tue Apr 22, 2003 5:37 am

I've never used the call button, most likely never will. I'm probably the most patient air traveler in the world so I can wait the whole flight if I have to. I just wait for the F/A to walk by and, if they aren't busy, I'll ask for whatever I want. As far as trash and stuff, I just wait till they come by and if they don't, I'll leave it on the tray for the crew to get after we deplane. I think F/As have a hard enough time with the other 70% of the plane without me adding to it, even if it's something totally reasonable. I'm in no rush. I also try to be as friendly as possible to the crew, starting with a nice "hello" and a smile when I get on and finished off with a "Thank you very much" when I leave.
This Website Censors Me
 
ERFly
Posts: 162
Joined: Thu Aug 22, 2002 12:47 pm

RE: The F/a Call Button

Tue Apr 22, 2003 5:42 am

Kevi747,

That sounds like a similar story to what happened to me a few weeks ago. As we were getting ready to leave for Nashville out of Atlanta, the Captain briefed us that it would be a pretty bumpy ride back home. He told us not to do a service and stay in our seats for the flight. When he did his "Welcome Aboard" announcement, he mentioned that it was going to be bumpy and if anyone had to use the restroom, do it now because the seatbelt sign wouldn't be going off for the flight. We passed 10,000 feet and I made the Personal Electronic Device announcement and also told them that due to the bumpy weather, there would be no service and that we'd have to be in our seats for most of the flight.

The captain called back a few minutes later and said we could get up and do a quick cabin check and see if everyone was alright, but stay by our seats and sit down if we feel we need to. I made a pass up the cabin and there must have been 20 little kids sitting together. They were all asking me for Sprite, Ginger Ale, etc. As I was holding onto the bins to stay standing, I told them we would be unable to do a service because of the weather. I went back to my seat, and made another announcement, "Ladies and Gentlemen, because of the flight conditions, and our safety, the Captain has asked us to remain in our seats for the duration of the flight. We apologize for the inconvenience." Not 2 seconds after that, call bells started going off. They just keep going. It was from those kids in the forward cabin. The lead F/A finally went to find out what was going on. They just wanted a soda. She was mad. They kept pressing the buttons all the way to Nashville and during the approach. Boy was I glad when that flight was over.
 
vr-hkg
Posts: 225
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RE: The F/a Call Button

Tue Apr 22, 2003 5:44 am

In my experience, depending on the airline, pressing the F/A call button has no effect whatsoever. I am one of those people who has always avoided using the call button, feeling that if I need something I should go to the F/A rather than command them to come to me.

The only time I have used the call button has been for something urgent - specifically, a United Airlines flight from London to the US (forget which airport now) on which it became apparent that the flight was going to be significantly late (on the order of an hour) and I would miss my connecting flight. The "fasten seatbelt" sign was lit, so I didn't want to get up - but I wanted to confirm what I needed to do before I got to the airport, since I had never missed a connection before (a combination of luck, and normally a good length between my flights). I pressed the call button.

45 minutes later, having reset and pressed the button at roughly 10-15 minute intervals, nobody had attended to me. At that point, without getting out of my seat, I could see 10 other call lights lit up, and not one F/A had checked a single one of these calls - any one of which could have been a passenger in distress, having a heart-attack or difficulty breathing, for example. Since there had been not a hint of turbulence in this time, I finally got up from my seat (ignoring the seatbelt sign, something I hate to do) and went to find the F/As myself.

What were they doing that was so important that they should ignore the calls for F/As? Two were stacking the duty-free trolley, and one was playing with somebody's baby. When I asked my question, I was told that they couldn't help me, and I should just wait until arrival to find out what would happen.

Another United flight of several hours duration was equally frustrating for another reason. The pilots left the seatbelt sign lit for the entire duration of the flight, without telling passengers of any predicted turbulence - and of course, there was not a hint of turbulence throughout the flight. This strongly annoyed me because I felt it to be a potential safety problem - if the pilots don't extinguish the seatbelt sign, I don't know when it is safe to get up. I am forced to guess myself and ignore the sign if I need to visit the restroom, which decision I have to make based only on whether there has been any turbulence recently - as a passenger I have no idea if turbulence is approaching.

Since those two instances, I have not flown on United, although I have had the option to - I have used other airlines instead. I *was* at that time a Platinum-level Medallion member with United's frequent flyer program.
 
zrs70
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RE: The F/a Call Button

Tue Apr 22, 2003 5:44 am

During most (UA) flight I am on, the purser will say on the PA, "If there is anything we can do for you, please don't hesitate to ring the call button."

I see that as an invitation.

But I don't think I have ever used it in my life.
17 year airliners.net vet! 2000-2016
 
Cessnapimp
Posts: 1245
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RE: The F/a Call Button

Tue Apr 22, 2003 5:45 am

It is OUR JOB to answer to this button. You may ring it as many times as you deem it necessary. Period. It is for service. Not just for safety issues. If 10 people ring it. We will go to each of those 1 by 1. It might take time sometimes but I answer it, depending on the priority of my current task.
 
ERFly
Posts: 162
Joined: Thu Aug 22, 2002 12:47 pm

RE: The F/a Call Button

Tue Apr 22, 2003 6:04 am

I know I always answer a call button as soon as I can, safety permitting. On my flights. It never more than a minute or two before I can get to that seat. I also suggest to passengers to use it, especially when we distribute forms going into other countries. I'm always happy to assist in that respect. I also tell them when they don't want anything during the service that if they should decide they want something, go ahead and hit their call button.
 
Continental
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RE: The F/a Call Button

Tue Apr 22, 2003 6:08 am

I've only seen it used once in 2000 when a guy in front of me on a Sun Country 727 MSP-JFK was on the wrong flight. Luckily we hadn't pulled out, so he pressed the button, and he got off the aircraft! Was this guy an idiot or something!??

co
 
kevi747
Posts: 991
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RE: The F/a Call Button

Tue Apr 22, 2003 6:15 am

I think I've struck a nerve with 777236ER. Sorry if my desription of some of the retards who have been flying with us lately was a little too close to home. Just venting a little frustration.

The problem with these people is this: They're NOT keeping us in our jobs! It would be one thing if we were tanking financially and the planes were empty. That's a tangible problem that I wouldn't mind fixing (or at least could understand). But we're always oversold! Where's the incentive for me to go out of my way to have these Long Island/East London Trailer Trash come back and fly with us again. If they do great! If not, oh well. We're going bankrupt either way. If I'm nice to them and they come back, it just means I have to look at their ugly faces one more time before I get laid off. (Again, just venting. The computer doesn't allow me to show when I'm being sarcastic.)

Anyway, don't get me wrong, I'm nice to everybody. I have no problem doing something extra for people. My PAX love me. It's when you get pushy or rude with me that my patience runs out. If you think I'm going to jump everytime some bad-toothed neaderthal who paid $200 RT JFK-LHR sanps their fingers, you must be crazy.

I don't buy into the the "love it or leave it" way of thinking either. I'm not a quitter. I love this job (or should I say the lifestyle it affords me) so I will stay and fight to make it better. In other words, I'm going to ride this one to the bottom.

By the way: N766UA, on behalf of all F/A's everywhere: "Thank you!" You will be rewaded for your kindness. It's good airline Karma. I always take care of PAX like you. I've given free drinks, free headsets, and even upgraded PAX to F/C who've helped me out (by offering to switch seats with someone separated from their kids, etc..).
"Reality has a well-known liberal bias." --Stephen Colbert
 
Greg
Posts: 5539
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RE: The F/a Call Button

Tue Apr 22, 2003 6:17 am

Sorry Kevi.....
I travel 300K miles a year....every bit FORWARD of the main cabin.
And if I need something...I have no hesitation in asking for it.

Again, that is why they are there (the call buttons).

So far, no one has given me the least bit of attitude if my drink or such needed refreshening. After all....that is why our firms buy those outrageous tickets that keep your airline in business. It's certainly not to look at the ageing flight attendants!

I am sure there are cases in the exteme where folks have taken advantage...personally I have not witnessed these.

 
America West
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Joined: Sun Mar 25, 2001 6:54 am

RE: The F/a Call Button

Tue Apr 22, 2003 7:23 am

I was on a flight where the flight attendants announced that we should ring our call button if we would like a headset for the in-flight entertainment. That was the only time I've ever used it - I've never felt that I have needed to before.

If I need something and I see a flight attendant in the aisle, I'll politely get their attention and ask them to assist me whenever they have time, however, if I do feel that the call button is necessary, I'll not hesitate to use it - weather I'm seated at the window, in the middle, or on the aisle, and if you don't understand that, sorry. The call button is there for service, and it is there to let the flight attendants know that you require assistance. I'll let the flight attendant assist me when he/she is ready to do so, I won't decide for them by disturbing them (unless absolutely necessary) and getting in their way back in the galley.
 
fly_emirates
Posts: 970
Joined: Sat Oct 21, 2000 11:22 am

RE: The F/a Call Button

Tue Apr 22, 2003 7:31 am

one time, after take off from FRA, even before reaching 7000FT, some one rang the button, so i got up and went to see whatsup, so the kid Said "I am hungry" so i had to reply politely and say "well, i am not supposed to be out of my jumpseat at this moment, but we will serve a meal shortly"
 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: The F/a Call Button

Tue Apr 22, 2003 7:34 am

Sorry if my desription of some of the retards who have been flying with us lately was a little too close to home

Well thanks to my job I usually travel a bit further forward than a lot of people when I'm flying in Europe, but hey, if you think I'm a retard for using the call button, go ahead!

Those retards are keeping you in a job. You might want to remember that.

They're NOT keeping us in our jobs

No no! Of course not! The low cost carriers are just flukes who'll leave the market eventually! Things will get better! Costs aren't high! No no!!

Where's the incentive for me to go out of my way to have these Long Island/East London Trailer Trash come back and fly with us again

Because oversold or not, they paid for the flight and they're paying your wages. Your JOB is to look after them. That should be your incentive. If you don't want to look after them, fuck off and do another job.

If they do great! If not, oh well

Bet the airlines's glad to have YOU with them!

It's when you get pushy or rude with me that my patience runs out

If I ring the call button, I expect someone to come and I expect to be treated with professionally. It's your JOB.

If you think I'm going to jump everytime some bad-toothed neaderthal who paid $200 RT JFK-LHR sanps their fingers, you must be crazy.

What did you think you'd be doing as a flight attendant? It's your JOB. Do you not realise this?

I love this job (or should I say the lifestyle it affords me)

So the truth comes out. You love the job because of the lifestyle. You just don't like the annoying bits where passengers actually ask for things.

Your bone's got a little machine
 
User avatar
yyz717
Posts: 15689
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RE: The F/a Call Button

Tue Apr 22, 2003 7:43 am

Back when I was a kid and I'd barf quite a bit my mom would ring the button every once in a while

When I was a kid, my parents always told me to never press that button for any reason. But that's because I was a kid and they though I'd abuse it. Now that I'm grown up, I guess I'm just conditioned to not press it.


Hehehehe. You guys are funny.

From my perspective, I rarely use the button. The only time that comes to mind is when i spilled my softdrink all over my lap & needed some paper towels asap. Everything else can wait I guess.

I dumped at the gybe mark in strong winds when I looked up at a Porter Q400 on finals. Can't stop spotting.
 
fspilot747
Posts: 3455
Joined: Mon Nov 01, 1999 2:58 am

RE: The F/a Call Button

Tue Apr 22, 2003 8:23 am

I used the flight attendant call button on only one occasion that I can remember. I try not to use it because on most of my flights, the F/A's come around pretty often. Anyways, that one time was when I was on a United flight from LAX-SYD. The flight was 14.5 hours and they really didn't serve much to eat at all (probably because it was a night flight--departed at around 10PM). I wasn't able to sleep and I got really hungry/thirsty, the lights were off, and all the F/A's were in the galleys.

This was many years ago and I was really young, so the details are a bit sketchy, but here goes: I rang the button, the FA comes up and asks me whats up. I asked her if I could have anything to eat, so she says sure. She goes into the galley for a minute, and came out with a whole tray of items. There were crackers, cheese, fruit, some bread, and some other snacks. I thanked her graciously and ate. I remember that really well because all I expected was maybe a bag or two of pretzels. She was a really nice F/A. If you're on the forums reading this: thanks!


FSP
 
Brido
Posts: 154
Joined: Fri Mar 24, 2000 5:32 am

RE: The F/a Call Button

Tue Apr 22, 2003 8:55 am

Let's not pretend that people ringing the call button are ringing about safety issues! If somebody's having a heart attack or there is smoke coming from the overhead bin, you'd better believe the passengers will be out of their seats yelling for help. They ring the call button for service-related matters.

I say ring it if you must but: Is it **really** something that cannot wait for a few minutes until you see the F/A?? They have lots of people to look after and if **everyone** thought they deserved individualized attention delivered whenever they ring the call button, it would be chaos in the cabin!

They do headsets at headset time, drinks at drink time, and meals at meal time. If for whatever reason the passenger wants to depart from the planned cabin service, or has a special request, they should wait until a convenient moment for the Flight Attendant to take care of what you might need. Random requests for this and that, or demands for questions answered during service just takes away from the experience for EVERYONE.

Oh, and don't call with your (or your kid's) barf bag. That's just gross. Take it to the lav and throw it out.

 
AF-A319
Posts: 567
Joined: Tue Oct 19, 1999 3:18 am

RE: The F/a Call Button

Tue Apr 22, 2003 9:07 am

Kevi 747 wrote :

it's only used by the common masses who are now snatching up these ridiculously underpriced airline tickets

Kevi 747, I hope you're just a liar and you're NOT a real flight attendant, especially for American Airlines.

Your quote isn't only shocking, but it shows a total lack of customer service ability and of any altruism. Moreover, as a shareholder of AMR corporation, I'm shocked that you share your thought on a public forum. Such an attitude is completely inappropriate.

 
Dash8King
Posts: 2657
Joined: Wed Nov 21, 2001 8:45 am

RE: The F/a Call Button

Tue Apr 22, 2003 9:40 am

I want to congratulate the F/A's out there who care if the pax have a good flight or not and want them to continue flying with them. Cessnapimp, Fly_Emirates and I am sorry if I missed anyone, you guys are the ones that keep pax flying your airline not the ones who complain about icky things. Don't want to serve someone then get a job in a cubicle.

I don't buy into the the "love it or leave it" way of thinking either. I'm not a quitter. Thats fine that your not a "quitter" just make sure you don't get fired because you could care less about the pax.
 
Squigee
Posts: 634
Joined: Sun May 20, 2001 3:21 pm

RE: The F/a Call Button

Tue Apr 22, 2003 9:54 am

(Certain) Flight Attendants Trying a New Job:

Bus Driver
"I hate my job. People are always ringing the "Next Stop" bell to be let off. I didn't become a bus driver to always be stopping. I'm a bus DRIVER, not a bus stopper."

Paramedic
"If I see one more person bleeding, I'm going to scream. Why can't these people be more like normal, NOT BLEEDING people?"

Proofreader
"All this punctuation garbage is making me angry. Why do people feel the need to constantly use commas, periods, and capitals all the time?"

Bottom Line: Every job has requirements and obligations that have to be fulfilled. Answering a call button is one of them. If you have such a viseral, negative response to such a simple task, maybe you should tender your resignation.
Someday, we'll look back at this, laugh nervously, and then change the subject.
 
767er
Posts: 821
Joined: Thu Apr 26, 2001 2:24 pm

RE: The F/a Call Button

Tue Apr 22, 2003 10:05 am

Kevi 747

If you don't like dealing with trailer trash, go get another job.

I hope all the other FAs on AA don't have the same atitude as you. If they have, no wonder AA is f***d. iw ould never fly AA anyway, a pretty crap airline IMHO.
Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
 
boeing 747-311
Posts: 777
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RE: The F/a Call Button

Tue Apr 22, 2003 11:22 am

The only time i have ever rang my call button, no one came to me, and i had it on for over an hour. it was on a UAL flight from lhr to ord
Come fly with US
 
MxCtrlr
Posts: 2312
Joined: Tue Nov 13, 2001 11:22 am

RE: The F/a Call Button

Tue Apr 22, 2003 11:51 am

The call button, as far as I was ever raised (I'm a long-time airline brat before I got into the industry myself), was not to be used unless a dire, life-or-death emergency. Now that I'm an adult (some might question that but I'm growing older, not up!), I still don't use it. I wait until I can get to the galley and ask for whatever I need then (or when the F/A comes by, whichever comes first).

767er, unfortunately, every AA F/A I have ever met (I haven't traveled extensively on them but 4-5 times in the past few years) has been bitchy, argumentative, lacking in general customer service techniques (i.e., eye contact, an attempt at a smile, etc) and generally a total pain in the ass. It appears that Kevi747's attitude is not the exception at AA (although, again, I've only flown them 4-5 times in the past few years) but rather the norm.

While it is true that the main reason F/A's are on board the aircraft is for passenger safety, the facts show that fewer than 1% of them will ever perform that job even once (if ever). That leaves customer service as the primary function. If Kevi747's attitude is indicative of AA's F/A's, then they deserve to go bankrupt! The airline industry is a customer service industry and 99% of the customer's interface with the company is on board the aircraft. If that interaction is bad or tainted, then the whole experience is a bad one.

Apparently, Kevi747, and the other AA F/A's I've encountered (and, by no means is this limited to just AA - No! UA, DL, CO and many others have the same problem!) subscribe to the adage "I'm a Flight Attendant. It's my job to save your ass, not kiss it!" Well, Kevi, the truth of the matter is, if you value your job, and want to see your airline survive, then maybe you need to reword that statement to read "I'm a Flight Attendant. It's my job to save your ass and kiss it!" That applies, no matter what that customer is paying for the ticket - its not their fault your airline decided to give away the seat!

MxCtrlr  Smile/happy/getting dizzy
Freight Dogs Anonymous - O.O.T.S.K.  Smokin cool
DAMN! This SUCKS! I just had to go to the next higher age bracket in my profile! :-(
 
fly_emirates
Posts: 970
Joined: Sat Oct 21, 2000 11:22 am

RE: The F/a Call Button

Tue Apr 22, 2003 12:06 pm

Kevi 747

when we adopt this life style, we should put in mind that we have to assist these passengers who think they deserve something because they paid for a ticket, no matter if they were trailer trash or whatever they are, they are legally on board then i would be more than happy to help them to the maximum extent i can. if they got disgrunted or something like that then we know how to deal with them. not saying that you are not willing to help or something, but i just wanted to clarify this thing as many people have started bashing you, while you didn't mean it that way.

Greg
its nice that you do not hesitate to ask for help, however, Flight attendants wouldn't pay attention to how much your company paid and try to kiss your a** so that you order them for something. not trying to start a fire flame, but the way you mentioned it seemed like if you are saying "you FA's should do every thing i say because my company paid a burden for me".

767er,
i am sorry you dont like AA, but dont let one or two bad experiences you may have had with AA be a general thing for all AA personnel.

Guys, the call button is there for assistance of any kind, whether you are hungry or needed an extra drink or needed to ask about something. the best thing is not to abuse it. If the FA didn't come immediatly then maybe waiting or getting out of your seat will be more reasonable

Dash8King,
you don't know me, and never had experience with me, so how do you know if i care about people having a good flight or not? my point in that post was that by getting up of my seat before we reach a certain altitude is not permitted unless if there was an emergency, thats why i answered the call button, it just went off immediatly after the plane lifted off the ground... so don't judge immediatly without knowing the fact. not trying to be a jerk against your opinion, because we are all entitled to our opinions, but there are reasons for everything. If some one was having a heart attack at that time when i am not permitted to get up, i will absolutely assist that passenger and try to save his life, and we had that incident happen in 1999 when we had a kid with heart problems die on board while decent to Dubai, the plane landed, and most of us where trying to perform CPR and use the defibrilator on him, i didn't say i am not answering or doing because i should be seated on my seat
 
AroundTheWorld
Posts: 268
Joined: Mon Mar 03, 2003 7:42 am

RE: The F/a Call Button

Tue Apr 22, 2003 12:09 pm

I posted very early in this topic that I don't think they call button should be used for service.....I must make one concession to the jerk who thinks the call button is for his personal waiter/waitress....if he is actually flying up front and paying the premium for first class then yes, it pretty much is (imho). If I was paying upteen thousand dollars I'd expect to be waited on hand and foot....however if I'm behind curtain...its more like a ballpark experience for me. I either wait for the guy to come by selling cokes or I go get one from the concession stand. I don't stand up and demand service. I paid to watch a game....not to be waited on. Same goes for the airplane...I paid for transportation...not to be waited on hand and foot - with the first class exception, then I did pay to be waited on.
 
Beefmoney
Posts: 1065
Joined: Tue Oct 10, 2000 2:16 am

RE: The F/a Call Button

Tue Apr 22, 2003 12:13 pm

If you think I'm going to jump everytime some bad-toothed neaderthal who paid $200 RT JFK-LHR sanps their fingers, you must be crazy.

HAHAHAHA. And if you think that Im going to fly someone somewhere, just because they pay me to fly them somewhere, you must be crazy! I mean, im just a pilot. Its not like its my job to fly them places.  Smile
 
767er
Posts: 821
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RE: The F/a Call Button

Tue Apr 22, 2003 12:13 pm

MxCtrir,

Agreed but why is that its mainly confined to US FAs flying for the majors who are so far up their own arse its not funny. What is a real anomaly is that Customer Service in the US - compared to most other countries - is usually so good but the moment you step aboard a US airline the service is just pitiful and please Kev 747 don't give us that September 11 excuse. The service has been awful for years!!!!!!!

There is no US airline that even remotely measures up to Air New Zealand, Singapore Airlines, Qantas, Malaysian to name but a few.

Can anyone explain why without getting all emotional. I am not criticizing the US, is their terrible airlines and many of the staff who work for them!!!!!

I think Kev 747 is too interested in 'partying' than his job (see profile).


Brent

Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
 
XFSUgimpLB41X
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RE: The F/a Call Button

Tue Apr 22, 2003 12:22 pm

The one up in the cockpit sounds alot cooler.. when you press it, it goes:

"B***H! Get up here!"


 Big grin
Chicks dig winglets.
 
MxCtrlr
Posts: 2312
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RE: The F/a Call Button

Tue Apr 22, 2003 12:38 pm

767er,

I think the problem is that, with the unions backing them, it takes an awful lot to fire someone these days. For that reason, some F/A's, and again I stress some F/A's, have an attitude stick up their asses!

MxCtrlr  Smile/happy/getting dizzy
Freight Dogs Anonymous - O.O.T.S.K.  Smokin cool
DAMN! This SUCKS! I just had to go to the next higher age bracket in my profile! :-(
 
I LOVE EWR
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RE: The F/a Call Button

Tue Apr 22, 2003 12:38 pm

SOME of you guys crack me up. When I fly the ONLY reason I want the Flight Attendants there are to save my A$$ in case of an emergency god for bid I can't save it myself due to injury or whatever. If they serve a drink or meal than to me that is an added bonus. I have never felt the need to ring the button as well. On my longer flight segments I just get up myself and get what I need or wait for them to come back. And I agree 110% what Kev747 said

it's only used by the common masses who are now snatching up these ridiculously underpriced airline tickets

You can VERY easily tell who the 'seasoned' travelers are in an airplane compared to those who think they own the damn airline after paying 250 bucks to fly JFK-LHR.

Some of these aviation enthusiasts on here wouldn't last past the boarding process on their first flight if they were a Flight Attendant.