The call button, as far as I was ever raised (I'm a long-time airline brat before I got into the industry myself), was not to be used unless a dire, life-or-death emergency. Now that I'm an adult (some might question that but I'm growing older, not up!), I still don't use it. I wait until I can get to the galley and ask for whatever I need then (or when the F/A comes by, whichever comes first).
767er, unfortunately, every AA
F/A I have ever met (I haven't traveled extensively on them but 4-5 times in the past few years) has been bitchy, argumentative, lacking in general customer service techniques (i.e., eye contact, an attempt at a smile, etc) and generally a total pain in the ass. It appears that Kevi747's attitude is not the exception at AA
(although, again, I've only flown them 4-5 times in the past few years) but rather the norm.
While it is true that the main reason F/A's are on board the aircraft is for passenger safety, the facts show that fewer than 1% of them will ever perform that job even once
(if ever). That leaves customer service as the primary function. If Kevi747's attitude is indicative of AA
's F/A's, then they deserve to go bankrupt! The airline industry is a customer service industry and 99% of the customer's interface with the company is on board the aircraft. If that interaction is bad or tainted, then the whole experience is a bad one.
Apparently, Kevi747, and the other AA
F/A's I've encountered (and, by no means is this limited to just AA
- No! UA
and many others have the same problem!) subscribe to the adage "I'm a Flight Attendant. It's my job to save your ass, not kiss it!" Well, Kevi, the truth of the matter is, if you value your job, and want to see your airline survive, then maybe you need to reword that statement to read "I'm a Flight Attendant. It's my job to save your ass and
kiss it!" That applies, no matter what that customer is paying for the ticket - its not their fault your airline decided to give away the seat!
Freight Dogs Anonymous - O.O.T.S.K.
DAMN! This SUCKS! I just had to go to the next higher age bracket in my profile! :-(