I was having a look through the Skytrax site and reading some passenger comments and one thing that struck me why reading AA/UA comments is the number of people who said they deserve to go out of business. Most of the comments I read excepted that costs needed to be cut areas such as catering and IFE but most of the complaints were about the rudeness and bad attitudes of staff. I know not all staff within these companies are rude and have bad attitudes but from what I read there seems to be a large percentage of staff who don't care.
If I was working at UA/AA I would be trying to do the best job possible and trying to keep as many passengers happy as possible afterall they are the airlines only hope for survival.
I am interested to hear some peoples comments from this board.