TonyBurr
Topic Author
Posts: 1059
Joined: Tue Mar 27, 2001 1:00 pm

LH Computers Down Worldwide For 2 Hours

Fri May 16, 2003 10:38 am

I was calling LH today and they said their computers were down for two hours worldwide. What a tragedy! People can always make reservations later and hopefully they did not lose too much business during that time. But without computers how did they check people in, get flights ready and off! Would this mean that all their flights were grounded during that time?
 
WMUPilot
Posts: 1428
Joined: Thu Jan 30, 2003 2:48 am

RE: LH Computers Down Worldwide For 2 Hours

Fri May 16, 2003 1:13 pm

SABRE was also down in the states today as well. I know personally that ATA's system was down for the better part of the day.
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LH423
Posts: 5868
Joined: Sun Jul 11, 1999 6:27 am

RE: LH Computers Down Worldwide For 2 Hours

Fri May 16, 2003 3:41 pm

That happens. We've had that problem a few times at BA. The global computer system shuts down and we're left with a major line, and no one really knows why at first. Then when they find out, they're more than understanding.

LH423
« On ne voit bien qu'avec le cœur. L'essentiel est invisible pour les yeux » Antoine de Saint-Exupéry
 
corsairf/a
Posts: 366
Joined: Sun Oct 08, 2000 12:01 am

RE: LH Computers Down Worldwide For 2 Hours

Fri May 16, 2003 5:04 pm

I used to work for Air Liberty which had BA checking and booking system. And almost once a week the system broke down. Two solution manuel checking or wait.
 
BestWestern
Posts: 7039
Joined: Fri Sep 08, 2000 8:46 pm

RE: LH Computers Down Worldwide For 2 Hours

Fri May 16, 2003 8:40 pm

Amadeus, the LH, IB and AF owned reservation system has a poor downtime record, when compared to Sabre and Worldspan. Every second of downtime makes can cause signifiant loses of revenur.

And yes, they lost significant business, especially in the ever increasing E-commerce bookings where Lufthansa will simply not be shown when fares are requested. This is one reason why the Smallest, but the most reliable of the GDS's - Worldspan - has in excess of 50% of all the major independent E-commerce booking sites, such as Expedia, Priceline, Orbitz and Hotwire.

You are 100 times more likely to catch a cold on a flight than an average person!

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