I'm not surprised at all, given the Canadian flying public's increasing hatred towards Air Canada and loyalty for WestJet, especially in Western Canada. As a matter of fact, I don't think AC
will ever be up in the top five ranking of North American airlines - it will either be gone or it will have gone so far downhill as a company that it will cease to focus on the customer at all. I'm sure that the latter is probably already happening to many passengers, although I've never had a really bad flight with AC
in my personal experience.
However, I'm already increasingly gravitating towards WestJet on short-haul routes now. I have quite a bit of flying to do this July. The routing goes like this: YEG
(my home airport)-YYC
I originally planned to book it all on AC
, as I wanted to use up Aeroplan points, but I couldn't book anything for between Edmonton and Vancouver until two months later (due to circumstances between me and my brother, not the airlines)! So, when it came time for me to book flights on the YEG
triangle, I decided to call up both airlines to compare fares. What came up was a bit of a shocker: AC
's fare came to about $431.00 CDN, but WJ's was only $346.00, because AC
usually manages to come up with slightly lower fares than WJ's, seat sale or not. I had to wait about 10 minutes to get ahold of reservations, while I only waited two minutes for WJ! Not to mention that the WestJet person on the phone was nicer than AC
's, although the AC
res agent was still polite and professional. And of course, let's not forget that WJ has a more secure future. You can guess which airline I chose.