Tekelberry: Talk about immature and stupid! If you don't like a post, don't read it. Also, show me one time in my post where I stated that I would never again fly AA
, or told anyone else not to. And, I'm sorry, it is not just one flight. There was a reason for me going over to UA
for such a long period of time to begin with, namely that, for a string of about 6 consecutive trips, AA
lost my baggage or my gf/now wife's baggage EVERY TIME, with no apologies, just nasty attitude. I actually decided to give this company another chance and, from what I can see, except for former TWA employees, this carrier has not progressed in the customer service arena in nearly 12 years! Letters never did any good in the past...why will they now?! I don't want to get upgrades or free miles or vouchers from someone who cares about nothing but getting me away from the counter or off the phone as soon as possible, each time their co-workers majorly screw up on a flight...I don't want some F/a's head mounted on my wall...I want decent....not even exemplary...service at the time. And, btw, I am not the scream-my-head off jackass making unreasonable, frequent demands, either! I think in all my time of flying, I have pressed a flight attendant call button ONE TIME, so that the F/a chatting with a friend two aisles back would come and take my garbage so I could put up my tray for landing. All these other things (miles, vouchers, etc) do is set you up for further abuse! Your comments are exactly the attitude customers get when contacting AA
"customer service" as well...if you don't work for them yet, you should really consider applying.
The thread is about problems at AA
...while employees and enthusiasts can go on and on about management and their screwups, the employees do themselves no good by acting the way these old bags do, or the good ones putting themselves in league with and tolerating the nasty ones. It's too bad so many of the former TWA people are facing the axe....it's too bad for the customers and too bad for AA
...besides assets, they could have gained some customer care expertise from the TWA organization. UA
is far from perfect, but with AA
, it seems like whenever it seems like nothing worse can happen, they really surprise you the next time. AA
's problem is that people are not willing to pay the prices they would demand to break even, for what they see as mediocre service, at best. Using 20/20 hindsight, I would have paid the extra $50 per ticket UA
was asking just to get that higer level of friendly service.
AIR757200....Unfortunately, it is the Union's fault, as much as it is management's fault. I belong to a union, mainly for the free legal coverage and liablity insurance that membership provides. (Also, whether or not I pay dues, I would benefit from the annual contract negotiations the union members worth through themselves, so I feel obligated to pay my share.) This is in the education field. I have seen how the union tends to prolong or preserve the careers of some people who do not belong teaching our next generation of citizens. Hell, there is no reason for them ever to be around children, period! Even when union members have grievances against other union members for conduct on the job, and has the backing of management, the union will back the wrongdoer merely because the management has backed up the complaints of the person grieving. Any proposed changes in work rules, even if developed by joint management/employee committees, is dismissed out of hand. Unions are engines of stagnation, as much as poor management.