I don't mind naming names!!
Last year my wife and I flew to Dublin form Heathrow on BMI
I informed them by letter.fax and phone call that as she was claustrophobic we would like the first available row, given that I was advised that this would be no problem, arrived at the check in 2 and 3/4 hrs and was given row 12!!
A bloody great row then ensued with the result that the only thing they would do is
and get this, once everyone is boarded they would ask people if they minded being moved, and only then would we get our seats changed, NOTHING would make this prize idiot listen or accept that they had not done anything to assist a passenger with disabilities and it would be his problem and fault having a hysterical woman on his flight I was then informed by the duty manager that if I didn't keep quiet and stop swearing (I called his airline and attitude bloody incompetent and not customer friendly) he would remove me from the flight.
However something must have happen because everything turned out OK
BUT on the flight back, the bus class was occupied by off duty F?a who created a cacophony on sound during the whole flight, it was like travelling with a bunch of over-excited schoolgirls (and I include the male staff in that as well).
It would have been beneficial to BMI
to have offered my wife a seat further to the front, rather than have staff freeloading. To cap it all upon landing they decided to block all the aisles with their luggage whilst continuing twittering to each other. I must confess that at this point my wife had had enough and used a few of the pieces laying on the floor as footballs in order to get away from them.
I never bothered writing to BMI
about this as I felt that all the actions that I had witnessed would have been rigorously upheld by head office. So I will never fly BMI
again based on those two instances, an upgrade on the way back might have sweetened the pill, but deaf ears I am afraid.
On the other hand BA
were absolutely splendid when we flew to Edinburgh, as were Easyjet, who let us board well in advance of our booking in slot.
Bastard Moronic Institution
I now feel better for that!!!