travelin man
Posts: 3198
Joined: Tue Mar 14, 2000 10:04 am

JetBlue -- Packing Them In

Wed Jul 16, 2003 8:54 am

Just a few observations from my weekend trip LGB-LAS:

* Both flights (LGB-LAS on Sat, and LAS-LGB on Mon) were packed -- 100% full. Las Vegas is a popular destination for Southern Californians, but there is a lot of competition on the route (HP, WN, AA, UA to name a few). B6 seems to be holding its own on its 2 daily flights LGB-LAS. And JetBlue wasn't the "low-cost" option either. We had to pay $150/ticket, and we got them over a month in advance. I could have gotten $100/ticket fares on AA only a week before departure (LAX-LAS).

* In-flight service was great, with drink AND snack service completed on a 43 minute flight. You won't see that on ANY of the competitors I mentioned. Add in the DirecTV and the leather seats, and it's no wonder the flights were full.

* The A320 seems to do fine in the "hot & high" airports. We left Las Vegas at 1:10pm yesterday, and it was 112 degrees. I didn't notice any particular issue getting the bird off the ground.

Overall JetBlue did a great job on a short flight. It's no wonder they are profitable and popular. In fact, I'd go as far to say that some people will pay a premium (over regular discounted tickets) to fly JetBlue. I know we did.
 
Mike77
Posts: 197
Joined: Tue Jul 15, 2003 11:24 am

RE: JetBlue -- Packing Them In

Wed Jul 16, 2003 9:24 am

I took my first JetBlue flight last Thursday from JFK-LAS. I was really impressed with their operation, and can see what all the talk is about. It made the 4hr 45min flight breeze by to have DirecTV available. The plane was 100% full, and with the exception of the rowdy New York crowd who stood in the aisleways chit-chatting the entire flight, I never felt cramped or too crowded. The plane ("Song Sung Blue") was fairly new and the interior sparkled. The flight left JFK ontime and arrived in hot, dry LAS a few minutes early. It was, by far, my best ever domestic trip. I wish JetBlue would serve SFO (which is the airport I live by) or even SJC. The only Bay Area airport they serve, OAK, is a pain to drive to. But hey, maybe it would be worth it. I'd do a lot to get on a JetBlue flight again soon!
 
Greg
Posts: 5539
Joined: Sat May 28, 2005 1:11 am

RE: JetBlue -- Packing Them In

Wed Jul 16, 2003 10:58 pm

We flew them twice last year from MSY to JFK and return.
While nice..I didn't think it was anything special.
In fact, at the time, they suffered in two areas:
--no forward cabin for upgrades; and
--no frequent flyer program.

While the attendants and ground staff were very nice--I don't think I quite see what all the hype is about. Pleasant, but very rushed.

The amazing feat at this point has been their ability to maintain their service standards through a very aggressive expansion.

Do they have a ff plan now?
 
luv2fly
Posts: 11056
Joined: Tue May 13, 2003 2:57 am

RE: JetBlue -- Packing Them In

Wed Jul 16, 2003 11:01 pm

Yes they do have a FF plan it is called "True Blue"
You can cut the irony with a knife
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: JetBlue -- Packing Them In

Wed Jul 16, 2003 11:03 pm

* In-flight service was great, with drink AND snack service completed on a 43 minute flight. You won't see that on ANY of the competitors I mentioned.

Slight correction - you WILL see that on Southwest. I have had drink and snack service, PLUS I was asked if I wanted a second drink on a full flight from OKC-DAL (flight time just over 30 minutes).
 
User avatar
lindy field
Posts: 2939
Joined: Tue Mar 27, 2001 1:52 pm

RE: JetBlue -- Packing Them In

Wed Jul 16, 2003 11:10 pm

Speaking as someone who as yet doesn't have the income to fly in luxury, I'll say this about JetBlue: While JetBlue's frequent flyer program could be better, and there isn't any forward cabin to speak of, their economy class product is far superior to that be offered by many of their competitors. I recently flew from SAN to PHL on US Airways and was really struck by the contrast between their service and JetBlue's. US Airways offered meal service for $10, headphones for $5, and the staff, while not being rude, were not particularly friendly. They gave the impression of not being happy with their jobs, to be quite honest. I suppose my biggest complaint is that they only offered a small bag of complimentary pretzels on a 5 hour flight. While I can understand the logic behind only offering meals for an extra charge on a flight of under three hours, I think that airlines like US Airways should offer something more to those passengers who choose not to cough up extra dollars for a gourmet meal. This might be something inexpensive like cheese and crackers, granola bars, or whatever, but pretzels are not enough! I will probably try to avoid US Airways in the future. I'm quite glad that they're flying to my hometown and quickly expanding the number of flights.

 
travelin man
Posts: 3198
Joined: Tue Mar 14, 2000 10:04 am

RE: JetBlue -- Packing Them In

Thu Jul 17, 2003 1:09 am

I've flown WN BUR-LAS and BUR-PHX and I've never been offered food. Maybe it was the time of day I flew (morning). But I flew B6 in the morning on the LGB-LAS segment, and they came around after drink service offering Terra Chips, Oreos, and one other choice I can't remember (a cereal bar or something).

I'm not really a flying "newbie". I've had Premier Exec status with United, and Platinum status with AA. Both are fine airlines. But I can honestly say that the flying experience on JetBlue out of LGB was nicer, especially on the short haul. Frankly, "first" class is not all it's cracked up to be anymore.

One thing that I didn't mention was that flying out of LGB is an absolute breeze (and parking was less expensive) compared with flying out of LAX. Hopefully JetBlue will get additional slots to be able to expand out of that airport.
 
richierich
Posts: 3289
Joined: Sat Nov 04, 2000 5:49 am

RE: JetBlue -- Packing Them In

Thu Jul 17, 2003 2:17 am

All I will say is that I have biased opinion, but I think JetBlue has a pretty darn good product.
It is not easy creating a new airline but the benefit of that is the ability to create a new image. JetBlue's friendly cabin crew, new planes and relatively roomy seats (for coach) are a hit. Do it out of New York, not always known for its welcoming hospitality, and the feat is even more impressive. Do it with technological and comfort advances not seen in other airlines, such as LiveTV, and it is a no-brainer.

None shall pass!!!!
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: JetBlue -- Packing Them In

Thu Jul 17, 2003 2:37 am

I've flown WN BUR-LAS and BUR-PHX and I've never been offered food

"Food" in the context of Southwest is peanuts. But Jetblue isn't the only one who can provide drink service on a 45 minute flight.
 
Greg
Posts: 5539
Joined: Sat May 28, 2005 1:11 am

RE: JetBlue -- Packing Them In

Thu Jul 17, 2003 2:42 am

Actually, I think Richierich hit the nail on the head. New Yorkers are not used to anything but mostly rude treatment. So JetBlue is a pleasant change.

Having flown WN for the last twenty years, I'm used to smiling faces and pleasant attitudes.....so maybe we're not as jaded down here in the south.
 
brons2
Posts: 2462
Joined: Tue Sep 25, 2001 1:02 pm

RE: JetBlue -- Packing Them In

Thu Jul 17, 2003 2:47 am

WN gives out "AirCrisps" in addition to peanuts on many of their flights.

The problem with B6 is that they fly to and from New York and Long Beach (all their flights either begin or end in one of those two cities). That doesn't do me much good down in Texas. I have no interest in them until they fly somewhere I actually want to go. They really need a mid-continent hub.
Firings, if well done, are good for employee morale.
 
richierich
Posts: 3289
Joined: Sat Nov 04, 2000 5:49 am

RE: JetBlue -- Packing Them In

Thu Jul 17, 2003 3:01 am

Sorry Brons, you are not incorrect!
It is true that the majority of JetBlue's flights either start or end in JFK. But there is also service exclusive to IAD, FLL and OAK.
While these might not be of any more interest to you, false statements on this website are quickly corrected!

One day I am sure B6 will hit Texas. It's just that other airline with blue (brown), orange and red colors has a big chunk of the low-cost market there.
None shall pass!!!!
 
richierich
Posts: 3289
Joined: Sat Nov 04, 2000 5:49 am

RE: JetBlue -- Packing Them In

Thu Jul 17, 2003 3:01 am

MAKE THAT " Not correct"
My double-negative was a regretable error!
None shall pass!!!!