You are fighting over 7 freaking dollars that is most likely caused by a conversion rate change? For heaven sakes, you could e-mail AA
and probably get a $25 voucher or something to make up for the difference. A couple things i'm confused about...
Did you actually go into a sales office to buy this ticket? If not, how did you sign anything?
Second, why are you reluctant to contact the main office for an american company?
For the amount of time spent in this thread, the issue probably would have been resolved had you e-mailed AA
already. The other thing, if all you are doing is dealing with a call center in Australia...why are you wondering why they can't or won't do anything? Call Centers have very little power. If you went into an office to sign your charge slip for this ticket, why didn't you just go back to the office?
I'll admit...after being in a service industry for several years, you will always find people so stubborn that they won't take the common sense route to solve their problems. Instead, they'd rather pound their chest and scream that they are being violated. A few years ago I had the pleasure of working for AOL and was in the position of handling escalated calls (people asked for a supervisor) in the billing queue. After spending 2 years of my life at that company, I learned all of the different attitude and personality types you could possibly run into. Some people were so stubborn that they wouldn't listen to reason...even after the entire situation was explained to them or how to resolve it. They had the answer or resolution they wanted in their mind and would not accept anything until it met what they wanted. 95% of the time their resolution was wrong...but the customer is always right? I dropped that motto after a few weeks.
Some people you can never please. So what do you do? AA
has a couple ways to solve it.
Refund the difference through a travel voucher based on good will for the apparent misunderstanding of exchange rates.
Refund the whole ticket and pretty much tell them never to fly AA
Maintain the reservation as is and the situation is resolved by your understanding of what actually happened.
Now the thing that I fear most, is that you probably have disputed the charges on your card. As you know, CC
companies can't just send back the difference - they send back the entire charge. Once AA
receives this your reservation will likely be cancelled out and you'll have to start over. Two other things can happen from this point.
will send the charge back through as a legit charge and your CC
company will agree with them after review of the contract you signed with AA
when purchasing your ticket.
2) You will attempt to rebook your reservation and will get a higher air fare due to the previous fare class being sold out or otherwise no longer available.
Stop...breathe and use common sense. Otherwise, you are just going to screw yourself over.