I've been in the industry for 5 years now and learned a few things....
1. If you get hired for customer service, be prepared for a minimum of two weeks training at the airlines hub. Some are only two weeks, other airlines have you there for 5 weeks or more.
2. Your schedule will vary and change. As a new hire you will be the lowest in seniority (most schedules are bid on in order of seniority) One bid you could be working nights, the next could be mornings. Holidays and weekends can be constant.
3. Unless your at a small airport with a light flight schedule, be prepared for the realization that they usually WON'T work around your schedule. When I was in college it was extremely difficult to work and go to school at the same time. It can be done, but it is tough
4. Ya like rain? snow? sleet? If you said yes, cool. As a ramp agent you will work in the worst weather known to man. In April this year we had an ice storm in ROC
. Let me tell ya, it was brutal.
5. Delays, delays, delays. You may be scheduled to work from 12noon till 830pm. If that last flight is delayed for any reason, you could be there up to 3 to 4 hours past the end of your scheduled shift.
6. Be in decent shape both physically and mentally. Trust me, flights can be full of bags and irate people. You can be whittled down to your last strain of sanity in no time.
I love the airline industry and have more good days than bad...... But those bad days can make you a career in the airline industry or make you run away screaming.