I recently made a booking with my favourite Australian airline. It was quite involved since 3 of us were travelling - outwards on different dates and returning together. Since the internet option wouldn't show the fare I wanted I called their domestic bookings and made the bookings over the phone. I received email confirmation for the e-tickets for the two other and my booking appeared on my FF
bookings page. It was all paid for via my credit card.
After an intervening o/s trip I checked my credit card statement to find only two tickets had been paid for - I double-checked my FF
bookings to find my flight had disappeared!! I phoned the airline and they could find no trace of my booking (my outward flight was still open but the flight the other two was returning on was fully booked). They could get us all back on the same day but it would cost me an extra $150.00 (the original price was $168.00 plus taxes!!) - I would also have to pay alteration fees for the other two. Airline motto: "The Spirit of Australia".
At this point I thought I was going crazy. I was sure I had booked that flight. I phoned back with the booking reference of the first two tickets (for some reason the airline could not find this against their flight details) lo and behold the lights came on - the original CSR had confirmed the first two flights but not mine. At COB on the day of the booking, my seat had been swept up into the available bin and resold. The airline rebooked me at the original price and altered my mates return flights at no extra cost.
But: if I hadn't had their original email confirmations, I wouldn't have had recourse at all (since the details had appeared on my FF
page I had thrown away my booking ref - let us all learn from this!!). In any case, we had to alter theatre bookings for that night at cost to us all.
The irony is that the airline's webpage boasts etickets never get lost!!
Am I just an unlucky so-and-so - or is this a regular occurrence??