I think the airlines, especially on longhaul legs from congested airports, should offer incentives to check-in early.
For example, LHR T4
, where BA
's longhauls depart from, is always packed solid and passengers can spend well over an hour and a half in a queue. I think that passengers, when booking, should be given the option of several 'time banks' in which to check in, to stagger the arrival of passengers. Those who opt to arrive earlier could be given a voucher for a discount at duty free shops, to keep them occupied in the extra time they have to spend at the airport. For example, If you arrive in the 210mins+ before departure bank, you could get a 40% voucher, 210-180mins 30%, 180-150mins 20% and 150-120mins 10%, the rest nothing! Also, if you miss your time bank, then you receive the time bank you arrive in -10%.
For example, if you're meant to arrive in 210-180, but arrive in 180-150, you get 10% instead of 30%. Besides this passengers could be offered other incentives, such as the ability to select their seats etc. I think this would massively boost customer service levels since queues would be reduced and passengers would be rewarded for it!
What do you think?