flybynight
Posts: 1131
Joined: Wed Jul 30, 2003 1:58 pm

Ever Get Mad At An Airline?

Thu Aug 07, 2003 2:53 pm

I have been so PO'ed sometimes.
I'd be curious to read some horror stories.
I have never been more angry than when Horizon gave away my seat on a flight from Spokane to SEA. No, I wasn't late getting to the airport, I was on a connecting Horizon flight from Billings.
Heia Norge!
 
Guest

RE: Ever Get Mad At An Airline?

Thu Aug 07, 2003 3:06 pm

Among my experiences with Crapinental within the past year (I will no longer purchase tickets or recommend them – however, I’m ticketed on them several more times via next February):

- I sent in a voucher to CO via certified mail (and received a receipt), they denied receiving it… I was told I was pulling a “scam.”

- I volunteered my seat – they had an empty seat in the end and told me I had to take it – I went from a First Class seat to a middle seat in Economy next to an overweight gentleman who took up most of my space … I complained but was told that volunteering was a gamble – they reassign your seat, but if there’s one available, it’s yours in the end (I still think this was a line of BS).

- My bag didn’t show up at Orlando … it had the florescent NW “PRIORITY” tag on it & appeared to be of an expensive brand … I pointed out to a supervisor that four flights (B764, B753, B752 and B737) arrived within 45 minutes of each other and all bags were dumped onto CO’s sole belt … I told them I suspected somebody stole my bag – this gave them suspicion to suspect I was pulling a “scam” and they refused to compensate me … my bag showed up weeks later – they admitted it was lost at CLE, but offered NO apology or compensation.

- CO changed their flight schedules, giving me 7 minutes to change from NW to CO at IAH – it took 6 phone calls before I found somebody willing to fix it (CO issued the ticket). And that’s a positive experience – usually it takes a dozen phone calls before you can find somebody who speaks English fluently…


[Edited 2003-08-07 08:11:35]
 
JBirdAV8r
Posts: 3454
Joined: Sun Jun 24, 2001 4:44 am

RE: Ever Get Mad At An Airline?

Thu Aug 07, 2003 3:25 pm

- I volunteered my seat – they had an empty seat in the end and told me I had to take it – I went from a First Class seat to a middle seat in Economy next to an overweight gentleman who took up most of my space … I complained but was told that volunteering was a gamble – they reassign your seat, but if there’s one available, it’s yours in the end (I still think this was a line of BS).

I feel your pain IndustrialPate. The same thing happened to me a few months ago, but on NW (although since it was a CRJ it was all coach). I went from my original assignment of seat 2D, a window, all the way back to 11B (aisle) beside a crotchety old lady that didn't speak a lick of English. They waited until the last second, at which point they screamed to me that there was one seat available. The guy that took my ticket said "Hurry up, here. We're waiting on YOU, Mr....Birdwell" and the other gate agent LITERALLY pushed me down the jetway. I also got glared at by every passenger on the airplane, of course. No apology, no compensation, zippo. I was told to be glad I got on the airplane in the first place.

This and a similar incident upon my departure from JAX (where I was held up by an overzealous TSA agent and subsequently last person aboard the flight) made me avoid Northworst for awhile.
I got my head checked--by a jumbo jet
 
cancidas
Posts: 3985
Joined: Thu Jul 03, 2003 7:34 am

RE: Ever Get Mad At An Airline?

Thu Aug 07, 2003 3:31 pm

Yea I have. I was flying from PHX to DEN to LGA last August and had my flight bag as a carryon item (that bag was worth more than my car at the time and I wasn't going to let it out of my sight). I had a manual for a Cessna Caravan, my logbook, pilot's certificate, medical certificate, charts, approach plates and other such documents, Garmin GPS 196, Scanner, etc…. Anyway, the screeners decided I was a threat to the flight and had me detained for 8 hours pending verification of my identification. Once they decided to compare my passport, driver's license, pilot certificate, medical certificate, EMT certificate and ID from the EMS provider I was working for (badge included) they let me go. It seems that they are going a little too far!
"...cannot the kingdom of salvation take me home."
 
JBirdAV8r
Posts: 3454
Joined: Sun Jun 24, 2001 4:44 am

RE: Ever Get Mad At An Airline?

Thu Aug 07, 2003 3:39 pm

Cancidas...

That's crazy!!! Fortunately that has never happened to me. I almost always carry on my flight bag and "book bag" (filled to the brim with every "how-to-fly" book imaginable) and have never been even questioned. They didn't even give a second look the time that I brought a DC-10 Operating Manual on board!

Geesh. Did you at least write a nasty letter or, at the VERY least, get an apology?
I got my head checked--by a jumbo jet
 
cancidas
Posts: 3985
Joined: Thu Jul 03, 2003 7:34 am

RE: Ever Get Mad At An Airline?

Thu Aug 07, 2003 3:41 pm

no, no opology yet. besides, my lawyer is have certian conversations with them now. i'm not supposed to interfere.
"...cannot the kingdom of salvation take me home."
 
thunder9
Posts: 175
Joined: Sat Jul 12, 2003 8:02 am

RE: Ever Get Mad At An Airline?

Thu Aug 07, 2003 4:10 pm

>> Ever Get Mad At An Airline?

Why yes, Flybynight, I work for an airline. How in the heck could I *NOT* get mad at my airline?!?!  Smile

-J
"Keep thy airspeed up, less the earth come from below and smite thee." - William Kershner