Ahh, how that article brought back the memories for me of my first years in aviation as a check-in agent at LBA
dealing with those knock-on delay situations...........
The once a year charter passengers really don't have the slightest clue, they really are the worst people to deal with when their flight is delayed. They don't understand the realites of it because they only fly once a year and expect their flight to be ontime, they expect to pay peanuts and get a first class service, expect to be compensated for every slightest mishap. The amount of times I've heard some gyppo tell me they are "gonna sue" me because they were delayed for a couple of hours is unreal, and the ones who think that it's the airlines fault becuse it's snowy/foggy etc you just have to hear it to believe it. At least the business travellers understand that things can and do go wrong.
"We were shell shocked" - yeah right o about what, that a machine that is built by man had actually broken down on their 2nd yearly flight and actually needed to be fixed !!!. Get in the real world people - there are far worse things going on in it than an a/c breaking down, and there were probably hundreds of other a/c with tech problems that day too throughout the world.
"She Rolls, 45 knots, 90, 135, nose comes up to 20 degrees, she's airborne - She flies, Concorde Flies"