This is so wierd! Who the hell are your F/A's? Maybe its an ORD
thing that I just don't know about. AA
gate agents and F/A's are the best! I totally take care of all my PAX (non-rev and rev alike)! I always upgrade non-revs, oneworld PAX, and ID
-90's whenever I can. My PAX love me and my crews. Maybe I'm just some sort of super-purser and I just don't know it. Maybe my superb leadership skills allow me to influence the attitudes of the F/A's working with me. (But I really doubt that.)
I'm not a kiss-ass though, which I suspect is what you're expecting. I am in control of the cabin on my flights and that's made very clear. (But Mxctrlr, you are a former F/A so I don't think you're an obnoxious PAX.) I enjoy helping people, that's why I took this job. I do everything in reason to accomodate my PAX. However, here's a few things I won't tolerate:
--Free upgrades for pissed-off PAX.
--Screaming/Cursing at myself or one of my F/A's.
If you're wanting to engage in these sorts of things then AA
isn't for you. We won't have it.
Give me some example's, and be specific! What is making you so mad? Tell me about a specific flight where you were treated badly. Don't just say, "The service was just downright terrible." or "I think all of the majors are horrible for quality customer service any longer," WHAT HAPPENED TO
YOU?!?!? How were you're expectations not met? Why will you not fly AA
The reason I ask this is because there are many PAX out there that you CANNOT please. I deal with them all the time. Here's a SPECIFIC example: The other day I was working a flight from PUJ
(Punta Cana, Dom. Republic) to JFK
. We had a wheelchair PAX who showed up 20 mins. prior to departure. The agents at PUJ
waited to board the other 138 PAX until these people (an elderly British couple on vacation; woman in wheelchair, man ambulatory) decided to show up. They complained and bitched about EVERYTHING. They were upset because she had to be carried onto the plane in an aisle chair (no jetbridges at PUJ
). They didn't like the food. The airplane was too cold. And the grand finale happened once we reached JFK
. They both totally went off on us because their wheelchair was brought up from the cargo hold and they didn't want it...they wanted an airport wheelchair instead. When the man started (literally) screaming at the wheelchair pusher (a Mexican immigrant who makes a measly $6/hour, if that) I had enough. I said, "Sir, I'm really sorry that we've all managed to annoy you so much, but I think you're missing the bottom line here...we're all trying to HELP you!!!!!" Then he laid into me about how he was going to sue AA
and that he'd successfully sued Macy's and some other company. I didn't care because at least he was screaming at me and not the wheelchair guy. Anyway, do you see my point? You can bend over backwards for people and they still feel cheated. The problem isn't always airline employees bad attitudes.
AA717Driver, you make a blanket statement about how poorly AA
employees treat rev and non-rev PAX and then completely contradict yourself by providing several examples of AA
employees treating you well. What's up with that?
And CWApilot, don't get personal with me. All of the TWA F/A's I've met were great, hard-working people who were dealt a bad hand, as are most AA
F/A's. They are still my brothers and sisters whether or not they're on furlough or not.