AIR757200
Topic Author
Posts: 1466
Joined: Mon Jul 17, 2000 8:30 am

AA Ticket Change Policy Updated.

Wed Aug 20, 2003 7:09 am

You now get time to decide when you want to rebook rather than at the time of cancellation.

http://www.reuters.com/financeQuoteCompanyNewsArticle.jhtml?storyID=3304103&ric=AMR&infotype=news&compname=AMR+CORP
 
jetstar
Posts: 1369
Joined: Mon May 19, 2003 2:16 am

RE: AA Ticket Change Policy Updated.

Wed Aug 20, 2003 9:44 am

If this is true, at least AA is listening to customer complaints about their "use it or lose it" ticket policy.

All that did was chase customers to the LCC's who don't penalize their customers every chance they get like the majors do.

I know of a family who lost their fares because of an illness and had to cancel their trip 3 days before departure and was unable to reschedule before their departure date. They wrote the CEO of AA that they never will fly AA again and now only fly LCC's for their trips. AA kept their fares but lost all their future business.

Multiply this by the millions of customers the major airlines have lost because of their penalties and you can see how this is one of the reasons that the majors are in or near bankruptcy and the LCC's are making money.

 
TonyBurr
Posts: 1059
Joined: Tue Mar 27, 2001 1:00 pm

RE: AA Ticket Change Policy Updated.

Wed Aug 20, 2003 10:00 am

USAirways started this crazy policy. It will be itneresting to see if US and UA follow suit. For those not hooked into a FF program it would make sense to now use AA.
 
AIR757200
Topic Author
Posts: 1466
Joined: Mon Jul 17, 2000 8:30 am

RE: AA Ticket Change Policy Updated.

Wed Aug 20, 2003 10:41 am


I'm sure people gripe just as much about LCC fare rules (of course, not on this site)- people are cheap, period! Nothing I or anyone can do about it.

As for fare rules, they are always justifiable. I personally welcome the news from an agent standpoint.
 
luv2fly
Posts: 11056
Joined: Tue May 13, 2003 2:57 am

RE: AA Ticket Change Policy Updated.

Wed Aug 20, 2003 10:56 am

I believe anything you can do to be more consumer friendly without giving away the farm will only help you in the end.
You can cut the irony with a knife
 
WNfan
Posts: 198
Joined: Fri Jul 25, 2003 4:27 am

RE: AA Ticket Change Policy Updated.

Wed Aug 20, 2003 11:01 am

For those who don't know, Southwest Airlines does not assess any change fee for canceling a reservation or not showing up. The fare is stored as a credit for one year from the time of booking, and future bookings can be performed online by referencing the record locator associated with the credit.

They even have a "Change Itinerary" button on their reservations web page now.
 
Tango-Bravo
Posts: 2887
Joined: Sun Jun 17, 2001 1:04 am

RE: AA Ticket Change Policy Updated.

Wed Aug 20, 2003 12:24 pm

Sounds like a fair "two-way street" to me. Passengers need not make new plans and pay to have ticket re-issued before scheduled departure date; nevertheless (according the article linked in the starter thread) passengers will be required to notify AA that they are cancelling before the first flight for which they are ticketed. Fair to the customer because they don't lose it if they don't use it, fair to AA because they will have an opportunity to resell the seat cancelled.

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