Here I go... on about Continental again:
1) Flight attendants were quite rude. We could not figure out why we needed to be interrogated as to why we wanted the whole can of soda vs. only half. For Christ's sake it's only a can of soda!
2) Newark Customer Service was rude, aloof and unprofessional. Responses to questions asked were very terse leaving customers trying to figure out what to do next. They made no attempt help us out due to missed connections that were their fault. It was like we were punished for their mistakes.
3) Holier-than-thou attitudes in Los Angeles when their 'Self Check-In' kiosks were not working and we had asked for assistance. The CSA saw that I had a United baggage tag on my suitcase and proceeded to comment that I should fly United next time (which I will continue to do).
4) Orange County baggage service agents were unwilling to answer questions and kept referring us to their '800' number for answers. Are they just dumb figures there to hold up their counters? I really wanted to know if they had a "pull-string" attached to their backs. They also would say one thing and then contradict themselves only to finally deny they ever said it originally. Again, could their "pull-strings" be stuck?
I had similar poor service in 1988 and had vowed to avoid them. When I bought my ticket this time, I was adamant about it but decided to give them another try. The first time I received poor service on Continental, shame on them! Fifteen years late when I again received poor service on Continental, SHAME ON ME
I will continue to fly United where I am treated as a valued customer.
My daily .02 cent deposit.