Tango-Bravo
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Who LUVs Southwest?

Mon Sep 08, 2003 1:20 pm

We've heard from the Southwest "haters" under the topic "Who Hates Southwest." In the interest of fairness and balance, who loves Southwest? For what reason(s)?

[Edited 2003-09-08 06:21:30]
 
SWAFA30
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 1:38 pm

I'll go out on a limb and say.....Boeing
 
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aloha73g
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 5:31 pm

I love Southwest. All 10 of my flights with them haven''t been perfect, but all have been enjoyable. I also get a really good feeling watching their 'super-efficient' turnarounds and inflight service and knowing that my hometown airlines, Aloha and Hawaiian are far more efficient in both respects. Overall I would have to say that Southwest gets an undeserved bad rap from people who exaggerate or just wanna complain. No airline is perfect all the time or in every way, but like my personal favorite Aloha, Southwest seems to smooth out the bad spots by making the 'rest' of the experience fun and enjoyable.

Aloha!
Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
 
goingboeing
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 7:25 pm

I do. Primary reason? Value for my travel dollar. While some other airlines might offer a lower fare on advance purchase tickets, On SWA, should my plans change at all, I get 100% of the price of my ticket credited towards another ticket. No "change fees" or "penalties" for flying them. I suppose they understand that it's not good business sense to "penalize" someone who wants to give you money. And I have had changes that had to be made - on SWA and the others.

My mom (who lives in Dallas), who is almost 80, bought a ticket to go to CLE to see her sister, but mom got sick and couldn't go. There's a hundred bucks (minimum) out of her pocket. She booked a flight on AA to go to see my brother, but he was in an accident and she had to go later. Since she wasn't sure WHEN she could go, and the infamous "use it or lose it" rule was in place, she lost her entire ticket price. Then she was supposed to come to MCI to see me but fell ill and was hosptialized. Ditto on the "use it or lose it" rule, and she lost money there. So...here is an 80 year old woman who is out nearly $600 for absolutely NOTHING in return. Compare that to SWA - if the Wright Amendment were not in place and she could have booked SWA, she would have been out $0.00, since they would have credited the entire ticket price towards another ticket, or, if she prefered, she could have bought a senior citizen ticket (remember those) that were fully changeable and fully refundable.

So, while so many are happy to point out that "Southwest lies about having low fares - the others have lower fares", I invite them to try to argue this statement:

Southwest provides more VALUE for the travel dollar than any other airline.

The fact is - that can't be argued.
 
N766UA
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 7:44 pm

Me four!
This Website Censors Me
 
jblake1
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 8:57 pm

Dont forget RapidRewards. It truly is the most customer friendly, loyalty program in the US!!
 
JayDavis
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 9:03 pm

I do and I even fly on them for free since I work for another airline. Their staff is wonderful, friendly and extremely helpful. I'm also not afraid to ask for another beverage during the flight if I really want one. So many of the domestic carrier's flight attendants would ripped your head off if you even thought about asking for another drink.

Kudo's to Southwest!

Jay
 
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 9:05 pm

I don't particularly hate Southwest nor love Southwest. I prefer to fly other carriers. For my travel, other airlines work better. When I travel to cities Southwest does actually fly to (they don't go many places I go), two stops are required when I can get a non-stop on American or simple connection and still make it there in half the time Southwest would take.

I'm not a fan of the no assigned seating policy. I guess I'm used to having my pre-reserved exit row aisle with AA and showing up to the airport 45 minutes before departure and still having my seat. I have gotten to the airport obscenely early with Southwest and still been screwed in the end. The one route where I do fly Southwest (JAX-FLL), the aircraft in the evening flights are inbound from points north. Even with an A boarding card, the choice of seats is extremely limited. Last time, there were about 70 through passengers on board the aircraft before they let on pre-boards in Jacksonville.

I'll qualify this as saying it sounds like I have isolated incidents: I haven't found Southwest employees to be anything special. Or maybe I'm just used to having my rear kissed by AA being an elite-tier AAdvantage member and Club member. I have yet to have any "funny" Southwest flight attendants (though I personally find any humor, speed-talking, whatever during safety announcements to be unprofessional).

In the unlikely event that Southwest a.) Goes where I'm going conveniently, b.) Has the best price (in my situations, other airlines have lower prices with less stops than the all-day odyssey Southwest.com offers), and c.) does it at the time I want to travel, then I love Southwest. Otherwise, I'll fly other carriers that work for my travel plans if the price is similar.
 
lovefieldflyer
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 9:39 pm

I love Southwest. Friendly staff, convenient schedules and great fares. No other US airline comes close. And as Goingboeing pointed out, you're not penalized if your plans should change.
 
TNboy
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 9:41 pm

How could you not LUV 'em. Without them, I wonder what sort of fares would be in force on most routes they fly? I've always found them cheap and cheerful, on-time, professional and - for a LCC - friendly and obliging. I've always managed to get an aisle seat in the first 3 rows by arriving early. Their seat pitch is OK. OK, I wouldn't necessarily choose them for a transcontinental journey, but if they, and the AirTran's and jetBlue's weren't there, those transcons would cost four times the price. On my next US trip in October-November I am flying extensively with Airtran and jetBlue, including a BUF-JFK-LGB leg on jetBlue. Yes, I could have got similar prices and also some miles with Delta or AA - but with no food, and paying for drinks, I figured I might as well get a few smiles as well. (I would also have chosen Southwest, but they didn't operate on the routes I am travelling this time.)

The LCCs introduced no frills and cheap prices - so what did the majors do to compete? Cut out the frills and reduced prices. What didn't they do?? Tell their FAs that passengers were people and enjoyed being looked after by friendly crews.
Cheers
Bill
"...every aircraft is subtly different.."
 
gkirk
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 9:42 pm

Isnt Southwest the airline where you get all those funny announcements from the Cabin Crew and Flight Deck Crew?
When you hear the noise of the Tartan Army Boys, we'll be coming down the road!
 
sccutler
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 9:58 pm

1. Rational pricing at all times (not always the cheapest, but never gouging);

2. Respectful treatment from employees, at all levels;

3. Schedule frequency makes getting home, tonight, more likely;

4. Unyielding standards for maintenance and crew qualification yields the airline with the indisputably finest record of safety in the world;

5. Product is well-delivered, consistent and good.
...three miles from BRONS, clear for the ILS one five approach...
 
ssides
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RE: Who LUVs Southwest?

Mon Sep 08, 2003 10:36 pm

I am a big fan of WN. However, if the price is similar, I will fly AA before WN. I don't like the "no assigned seats" policy and the resulting boarding procedure nightmare.

However, when you have last-minute travel plans, they are unbeatable. No more than $600 round-trip anywhere in the country is one heck of a deal. When some of these last-minute fares can top $2000 on other airlines, I'll take WN no matter what seat I get.
"Lose" is not spelled with two o's!!!!
 
SWAFA30
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RE: Who LUVs Southwest?

Tue Sep 09, 2003 12:28 am

I have yet to have any "funny" Southwest flight attendants (though I personally find any humor, speed-talking, whatever during safety announcements to be unprofessional.

As a commuter crewmember I have the unique perspective of experiencing my company as both a customer and an employee. I generally fly between 6 and 8 roundtrips per month as a passenger on SWA.


I will agree "speedtalking" during an Emergency Briefing is unprofessional.

The point of the Emergency Briefing is to convey information and if you're speaking too quickly for your passengers to understand you...what's the point. However, with that same goal in mind, a bit of levity can be appropriate. I am one of those unfunny SWA flight attendants, I recite my Emergency Briefing exactly as I was taught them in initial training and what is the result...I am soundly ignored by the majority of the cabin. Most passengers are too busy reading the paper, sleeping or talking to their neighbor to pay any attention to what I have to say. I especially enjoy when people get annoyed and talk even louder so that they can be heard over the "intrusion" of a saftey briefing.

On the flip side when one of my funnier co-workers intersperses a few jokes in with the safety briefing....everyone stops and pays attention...even if it's to groan at the corniness of the joke...at least they are listening and that is the whole point in the first place. The FAA gives us checkrides just like everyone else and if we fail to convey the necessary information in a safety briefing we would be cited and/or fined.

Please don't mistake levity for a lack of professionalism. We are among the most well trained flight attendants in the industry. We spend 5 weeks in intial training. Of those 5 weeks...about half a day is devoted to actual cabin service. 4 hours out of 5 weeks...the balance is spent on safety. In about the same amount of time my co-workers at United or Delta spend learning numerous aircraft types...I am focused on one and only one aircraft and I must learn it all by memory. We are not even allowed to read our PA announcements from little cards...we must memorize them word for word...the same goes for CPR, Firefighting, Evacuations, First-Aid and so on and so on and we are required to know it all by memory...word for word...before we are released to the line.

We may make jokes...but when things do get serious we know what to do.

[Edited 2003-09-08 17:29:23]
 
MD80Nut
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RE: Who LUVs Southwest?

Tue Sep 09, 2003 2:16 am

I'm a Southwest "luver" for sure. Great fares, new planes with a decent seat pitch, frequent schedules giving you flexibility, good on time performance for the most part and FAs with a sense of humor. Good service all around, I've flown them quite a bit and haven't had a bad experience with them yet.

Cheers, Ralph
Fly Douglas Jets DC-8 / DC-9 / DC-10 / MD80 / MD11 / MD90 / 717
 
rkmcswain
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RE: Who LUVs Southwest?

Tue Sep 09, 2003 2:40 am

I tend to agree with N951U. At my previous location, I was ±60 miles from CVG, ±60 miles from LEX, and ±120 miles from SDF. Most of my travel then was to IAH, ORD, MSY, etc. As I remember, most Southwest flights out of SDF were multi-stop and took at least twice as long as other direct flights.

On the other hand, now I'm 3 miles from IAH and about 20 from HOU. My future travel will likely be limited to DAL, SAT, etc., and Southwest will most likely be the best choice for these short direct flights.

 
Okie
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RE: Who LUVs Southwest?

Tue Sep 09, 2003 2:44 am

I have to say I LUV Southwest. They are always accommodating, When I have gotten finished with business early just check the schedule and get on an earlier flight, no extra charge, you get home early and the boss never knows. I been on many a late night flights and missed dinner or did not have time to get a snack, they always have a snack if you ask. Their food service is almost exactly the same as most carriers, I can only recall maybe two flights in the last 5 years or so that any food (Bristobag,Snakpak) on any airline was offered. That works out to about $20 a bite for the difference in ticket costs. Let me say that the attitude of the entire airline from ticketing to arrival is well above excellence.
 
727LOVER
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RE: Who LUVs Southwest?

Tue Sep 09, 2003 3:22 am

We've heard from the Southwest "haters" under the topic "Who Hates Southwest." In the interest of fairness and balance, who loves Southwest? For what reason(s)?

Errrrr.....excuse me???!!! We heard all the WN showing up in THAT post.

Love Trumps Hate
 
727LOVER
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RE: Who LUVs Southwest?

Tue Sep 09, 2003 3:23 am

Oops! I was referring to the WN LUVers.
Love Trumps Hate