UAL-Fan
Topic Author
Posts: 342
Joined: Thu Dec 09, 1999 1:36 pm

Stranded On Northwest

Wed Dec 29, 1999 11:29 am

I read in "USA Today" that Northwest once again held a plane load of Passengers on a runway in Minneapolis for about 4 hours yesterday due to "delays caused by weather". The plane was bound for Washington DC. Passengers reported that all the while other planes were taking off. The Northwest flight was finally cancelled! The airline then was unable to remove luggage due to the abscence of ramp personel. Passengers supposedly had to return the next day to claim thier luggage.

What is the deal with them? Have they not learned thier lesson? Is this common practice with Airlines? I have never heard of this with any other carrier. What are your thoughts?
 
MCOtoATL
Posts: 448
Joined: Sat Sep 25, 1999 12:01 pm

More Details

Wed Dec 29, 1999 11:53 am


ST. PAUL, Minn. (AP) - Northwest Airlines is trying to put distance between a flight delay this weekend that left 101 passengers stranded on a plane for a few hours and a January debacle in Detroit that inspired a national rights bill for air travelers.

The January incident ``was a bunch of planes coming in unable to come into a gate,'' said Jon Austin, a Northwest spokesman. ``This is completely different circumstances. This is a single flight with a lengthy outbound delay.''

Still, he said Northwest ``will be happy to offer our apologies and offer something that underscores how apologetic we are.''

The plane was taken to a site away from the terminal for de-icing. It sat there and later on a runway for almost three hours before crew members told passengers at about 11:15 p.m. that the flight was canceled because of poor weather, passenger Amber Hepp said
Monday.

After they finally got off the plane, passengers said they were denied access to their luggage.

Passenger Matthew Stennes said ``as we were sitting there, there were tons of other planes taking off. So it was really suspicious that it was weather-related.''

In September, Northwest introduced a ``Customers First'' plan that promised passengers facing a two-to-four-hour delay of Northwest's making would get a packet that includes a five-minute phone calling card, 500 frequent-flier miles and a meal voucher.

While passengers were offered hotel discount vouchers, Hepp said no such gifts were extended on Sunday. "We didn't even get fed on the plane,'' she said.
 
jmhLUV2fly
Posts: 539
Joined: Tue Dec 14, 1999 4:15 pm

Stranded On Northwest

Wed Dec 29, 1999 3:11 pm

I dont know what the cause was for the recent Northwest delay, but I can assure you, last winter when
all those Northwest flights were terribly delayed, If I
had been in control of one of those planes (a pilot), and
had been sitting out on the ramp for 6 hours, you can
bet your bottom dollar, I would have started those engines and proceded to a gate, I might not have had
a job the next day and the FAA would have probably had
some words with me along with a few fines I suppose,
but there is no way I would have sat out on a tarmac
like they did for that ludricous period of time. I hope
Northwest learned a lesson, however a good bit of it was
beyond there control....what a deal....weather delays..
gotta love the airlines all the same.
 
heisan67
Posts: 1001
Joined: Sun Aug 22, 1999 8:34 am

Horrible !

Thu Dec 30, 1999 12:12 am

This is just horrible. It's just not exceptable. Wheather problems seems unlikely.... If I was a passenger I shurly would demand some compensation. Hotel discount...?, they should of course pay the total hotel bill for me, as well as food. If they wasn't able to give me my baggage I would demand some money in order to get at least a toothbrush, or a overnight kit.

I really didn't know that NWA did take their passengers this easy..... I found it unlikely that this would have happend on a European airline like eg. Scandinavian Airlines - SAS, or Lufthansa
 
Guest

RE: Stranded On Northwest

Thu Dec 30, 1999 2:24 am

Filed at 11:50 a.m. EST


By The Associated Press
CHICAGO (AP) -- A day after passengers were stuck in a Northwest Airlines jetliner in Minneapolis for four hours before their flight was canceled, passengers on another plane spent 6 1/2 hours on the tarmac at O'Hare International.

By the time they got off the Northwest Airlines-KLM Royal Dutch Airlines flight at O'Hare late Monday, some passengers were screaming at airline workers. And a woman fainted while waiting in a hour-long line for a hotel voucher.

Northwest officials even called police to the gate to handle any trouble after hearing threatening remarks from some passengers. No arrests were made.

``I was the one who started shouting,'' said Vish Narendra, who was traveling with his family to India. ``If anything could go wrong, it did.''

In fact, when he got off the plane, Narendra said, he found a single airline employee to handle hotel and information needs of the flight's 276 passengers.

The Amsterdam-bound flight was to have taken off at 5:50 p.m. Mechanics called to deal with an engine malfunction believed they could make repairs within minutes, so the airlines decided to keep passengers on the plane.

During the 6 1/2 hours, passengers said, the flight crew served them food and drinks and tried to make them comfortable.

Northwest spokesman Jon Austin said passengers were offered a chance to leave the 747 several hours into the delay, but none did.

Several passengers, however, said the airlines denied requests to deplane because there was no secure place for them to go. Aviation Department spokeswoman Monique Bond said her office was not asked to secure an area for the passengers.

The delay is yet another embarrassment for Northwest. On Sunday, 101 passengers were stuck on a plane at the Minneapolis-St. Paul airport, one of Northwest's three hubs, for hours before the Washington-bound flight was canceled because of poor weather.

In January, several thousand passengers sat on grounded Northwest planes in Detroit during a snowstorm. Some passengers sat for up to eight hours in conditions that included no food and water and overflowing toilets.

Northwest was sued, and the incident was one of many that led to a national passenger rights bill instituted earlier this month in which airlines promised to be more responsive to customer complaints.

But the foulup in Chicago may signal a problem with the agreement. Foreign carriers, which are increasingly forming partnerships with U.S. airlines for international flights, are not bound by the agreement.
 
UAL-Fan
Topic Author
Posts: 342
Joined: Thu Dec 09, 1999 1:36 pm

Now In Chicago

Thu Dec 30, 1999 8:27 am

Wow,

This is just unbelievable. How can they keep doing this? I would freak out on a plane for 6 long hours going nowhere. Whose flight was it KLM or NWA....Which Airline was in control....? Whose plane was it?

It is no wonder the company performs so poorly.

I will stick with my trusted UAL.
 
Guest

RE: Now In Chicago

Thu Dec 30, 1999 12:38 pm

The ORD ordeal was a KLM 747. Northwest got a bad wrap for that one. At United, we are now equipped with kits with water and snacks for delays that occur away from the gate. Aircraft with video capability, movies or short subjects are shown on the ground.
 
AC_A340
Posts: 2196
Joined: Wed Sep 08, 1999 12:01 pm

RE: Now In Chicago

Thu Dec 30, 1999 12:51 pm

A 747 full of people on a taxiway. Thats terrible. Anything over 30mins is terrible.

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