AIR757200
Topic Author
Posts: 1466
Joined: Mon Jul 17, 2000 8:30 am

Northwest To Close Livonia, MI Res. Office.

Fri Sep 26, 2003 12:02 pm

http://www.nwa.com/corpinfo/newsc/2003/pr092520031211.html

I live about 7 miles from the reservation center.


[Edited 2003-09-26 05:03:35]
 
timf
Posts: 438
Joined: Wed Mar 05, 2003 8:36 am

RE: Northwest To Close Livonia, MI Res. Office.

Fri Sep 26, 2003 12:15 pm

I just moved to less than 10 minutes from there (when I'm not at school). I rarely if ever need to use the CTO, but it was good to know it was close by. No more - what a shame.
 
luv2fly
Posts: 11056
Joined: Tue May 13, 2003 2:57 am

RE: Northwest To Close Livonia, MI Res. Office.

Fri Sep 26, 2003 12:19 pm

That is the old Republic res center, well it was brand new right before the merger. I can see more and more airlines losing res centers with the internet becoming more popular and more online options. Sign of the times, sign of the times.
You can cut the irony with a knife
 
acidradio
Crew
Posts: 1595
Joined: Mon Mar 12, 2001 3:19 pm

RE: Northwest To Close Livonia, MI Res. Office.

Fri Sep 26, 2003 5:59 pm

They could move it to India, as a lot of call centers have been going... Labor is 1/10 the cost.
Ich haben zwei Platzspielen und ein Microphone
 
HlywdCatft
Posts: 5232
Joined: Mon Jan 29, 2001 6:21 am

RE: Northwest To Close Livonia, MI Res. Office.

Sat Sep 27, 2003 12:41 am

I used to live a mile from it when I lived in Livonia. I too remember when it was a Republic ticketing center. When I was in elementary school, someone did a report on how an airplane flies and his dad worked there and let him use a 1/100 scale model of a Republic 757 to demonstrate the project for the class.

 
ouboy79
Posts: 4114
Joined: Sun Nov 18, 2001 1:48 pm

RE: Northwest To Close Livonia, MI Res. Office.

Sat Sep 27, 2003 9:19 am

Call centers in the US becoming more and more scarce - especially in house ones. The major outsourcers - Sykes, Convergys, etc...are going every day along with their counterparts in India, Pakistan, and South Africa. We have all had to deal with the language barrier issues...and it is only going to get worse. My former employer, AOL, still maintains 5 domestic centers (in house) but has been pushing more and more to India and now South Africa.

About a month ago I got a call from a gentleman in Los Angeles. He was an agent for a call center outsourcing firm in India, the same one AOL uses. He wanted to solicite for my ISP's tech support services. I kindly told the gentleman that I had to put up with all the headaches a member has to go through and wouldn't wish it on my worst enemy. He never really got the picture until I had to make it bluntly clear their quality control and ability to serve people effectively sucked. Plus, I enjoy talk to my members when I get the chance to help out with calls.  Smile

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