I just got off the phone with UA
Customer Relations, it seems that my last trip, LAX
starting Sep 10 and returning Sep 11 does not qualify as a roundtrip under the "Fly Three, Fly Free" promotion. You can see my report for most of this trip on the "Trip Reports" board at
According to customer relations, the last trip, is considered a "circle" trip, not a "round" trip. Customer Relations also said that I should have verified with reservations that this was a qualifying "round" trip. In my mind a "round" trip means you start in one destination and return to the same destination. I felt no need to make sure this was a "round" trip, and the web site does not say there is a difference between a "round" trip and a "circle" trip. I started at LAX
, and ended at LAX
. I stopped over in SFO
, and spent a big bag of money to take the long way back to LAX
. The return on 9/11 was solely designed to show my support for UA
, nothing else. I could have spent 1/10th of the money I spent on this trip, returned back to LAX
directly, and that would have qualifed.
How in the world is UA
supposed to recover from the mess they're in and emerge once again as a world-class carrier when they continue to disappoint their most loyal and "high-yield" customers? Over the last 3 years, I estimate I have spent nearly $25K in "F" fares to travel just over 35,000 miles. That comes out to about $.70 per mile. I'm not sure what industry average is, but I would think that this number is a bit higher than what UA
earned from all passengers on the flights I took.
What is disappointing the most, is that as much as I want to support United, and stand behind them, I am the one who is the fool. As I stated in my trip report, the "F" in "F fares" must stand for fool. United, keep your free ticket, you can't afford to give them out anyway.
ElkGrove or any other United insiders, if you see this, make sure the powers that be know they have a problem with this promotion. Hopefully, you will not disappoint any other loyal customers.