In my mind, of all the major airlines Air France has by far the worst website. Certainly, some small African commuter may be even worse or non-existent, but talking about the major airlines, the now biggest airline in the world's site is absolutely pathetic.
Design: terrible, colours, font sizes, topography - badly done, one gets lost
Functionality: even worse. THe booking engine is a joke (one cannot book less than 24hrs before departure, not even electronic tix, and on foreign editions of their website it is even 3 days). The frequent flyer section very badly done. No real info other than the typical marketing bla-bla on their program (try figuring out how many miles it takes in First to go somewhere, or what the possibilities are to do an open jaw with a mileage tix). No useful downloads, no PC
timetable. And so on....
If their goal was to make me use their call centers less, they failed dramatically. (By the way, I love FLYING Air France, I go with them about 3-4 times a week, but it is just on board that they are good. THeir ground services suck as much as their website)
A good site would be that of Lufthansa or some of the US airlines. Very professional, very useful, lots of info, and full functionalitiy on everything one wants to know about one's trip and the airline. Seems to me that there is a tradeoff between an airline being efficient and relatively hassle-free (e.g., LH
, US carriers) and being a place that gives people the impression that they are something special (AF)
Your opinion, which is the worst?