AA7573E, what are you trying to say? I disagree with you. FA
'T have bad day. They are representing company, they are working on the flights which they get paid for. They supposed to be friendly.
And don't give me that crap that if you would get one dollar for each of us having bad day at work.
Yes, I'm having lots of bad days at work, but I don't show that to my company's customers.
I am representing my company on the front line everyday. If I would act like a 12yo in an adult body they would kick my ass and I would end up in unemployment line.
What do they teach new FAs?
1. Customer is always right.
2. Suck up to customers
3. Smile smile and smile again.
I know that FAs are in the aircraft "only" for your safety. But when they serve you that half a glass of Coke they should smile. Is that impossible?
If Johny D. had unplesant service on XXX flight he wont come back to fly with XXX again. He will choose ZZZ or YYY.
XXX will be loosing customers, which means lost profit. Then they will start reducing labor costs, cutting employees and then A.net member will complain that XXX just laid off another batch of 1500 employees from the hub city.
This is like a chain reaction. People will only fly to places on airlines where there is good customer service and where every employee is doing their best with huge smiles on their faces trying to pamper passangers.
You know what if funny. I purchased a ticket on a flight to Europe and I shared this news in one of the topics about UAL customer service. The ticket I purchused was on Delta. One of the raplays says: "Rafal,
Thanks, from an employee, for going with DL
. Hope all goes well!"
Its always nice to hear someting like that.
Coming back to AA
customer service. I have flown on AA
twice and twice I had problems with CSA. Inflight service was very nice, but what I have experienced on the ground was beyond my expectation. (And I am very tolerant person).
You can see in this case that I would like to fly again with AA
because of excellent inflight service. But I wont fly with AA
again because of terrible experience with AA
check in agents.
[Edited 2003-11-05 19:40:12]