The airspace on the Scandinavian triangle Copenhagen-Olso-Stockholm is getting more and more crowded. Last month Nordic Airlink started out with 8 daily roundtrips on Stockholm-Olso, and on 24th November they start with 7 roundtrips on Stockholm-Copenhagen.
Nordic Airlink used to be a small independent feeder operating SAAB 340 in Northern Sweden. But earlier this year Finnair bought them. Now Finnair has dumped a load of old MD-80 upon them and is transforming them into a regional LCC.
In the good old days, say one or two years ago, you got a rebate £1.- or £2.- when buying tickets on the net at LCCs like GO. It sounded reasonable.
At Nordic Airlink you pay the normal price for e-tickets, no rebate.
But if you call them, then you pay first of all a flat fee per ticket. How much? They are too shy to tell.
In addition to that, when you call them on the one and only phone number for whatever reason, then it is a so called "extra pay phone" where you pay additional SEK 2,- ($0.25) per minute.
You know, it is one of those phone numbers which were invented for mainly "phone sex services" some ten years back. In Danish language that number range is simply called "sex numbers".
Consequently most companies (mine included) and families with children have got those numbers blocked at their phone company so they can't call them.
I just wonder how smart Nordic Airlink (and Finnair) really is taking these steps. Not being able to phone them for a (high extra fee) ticket change on a company cell or office phone, or from home, but having to drive to town to find a phone booth, and load endless coins, or empty countless phone cards while you hear Nordic Airlink- (Finnair-) pause music.
I think that this has gone too far. I think that they are eating their own tail if they think that they can claim a fair part of interscandinavian travelers other than occational leisure travelers with that business model.
Another think is that they keep the size of the phone ticket flat fee secret. According to Danish law at least it is illegal to advertise a price of a product without mentioning all fees which have to be paid before you can actually have the product in your hand. So in case they don't change that before 24th November, then we will have to make more room in our prisons.
http://www.flynordic.com (Swedish language)
Kind regards, Preben Norholm