Posts: 6604
Joined: Tue Mar 21, 2000 6:25 am

Nordic Airlink Charging Strange New Fee

Thu Nov 13, 2003 5:26 am

The airspace on the Scandinavian triangle Copenhagen-Olso-Stockholm is getting more and more crowded. Last month Nordic Airlink started out with 8 daily roundtrips on Stockholm-Olso, and on 24th November they start with 7 roundtrips on Stockholm-Copenhagen.

Nordic Airlink used to be a small independent feeder operating SAAB 340 in Northern Sweden. But earlier this year Finnair bought them. Now Finnair has dumped a load of old MD-80 upon them and is transforming them into a regional LCC.

In the good old days, say one or two years ago, you got a rebate £1.- or £2.- when buying tickets on the net at LCCs like GO. It sounded reasonable.

At Nordic Airlink you pay the normal price for e-tickets, no rebate.

But if you call them, then you pay first of all a flat fee per ticket. How much? They are too shy to tell.

In addition to that, when you call them on the one and only phone number for whatever reason, then it is a so called "extra pay phone" where you pay additional SEK 2,- ($0.25) per minute.

You know, it is one of those phone numbers which were invented for mainly "phone sex services" some ten years back. In Danish language that number range is simply called "sex numbers".

Consequently most companies (mine included) and families with children have got those numbers blocked at their phone company so they can't call them.

I just wonder how smart Nordic Airlink (and Finnair) really is taking these steps. Not being able to phone them for a (high extra fee) ticket change on a company cell or office phone, or from home, but having to drive to town to find a phone booth, and load endless coins, or empty countless phone cards while you hear Nordic Airlink- (Finnair-) pause music.

I think that this has gone too far. I think that they are eating their own tail if they think that they can claim a fair part of interscandinavian travelers other than occational leisure travelers with that business model.

Another think is that they keep the size of the phone ticket flat fee secret. According to Danish law at least it is illegal to advertise a price of a product without mentioning all fees which have to be paid before you can actually have the product in your hand. So in case they don't change that before 24th November, then we will have to make more room in our prisons. (Swedish language)

Kind regards, Preben Norholm
Always keep your number of landings equal to your number of take-offs
Posts: 424
Joined: Thu May 09, 2002 6:28 am

RE: Nordic Airlink Charging Strange New Fee

Thu Nov 13, 2003 6:07 am

The information about the cost for booking tickets by phone are given, so I'm not really sure your prisons will be used in a long time by anyone from Nordic Airlink.
Also, they have used MD80:s for a couple of years. Domesticly in Sweden and on a lot of charter flights around Europe. After AY bought them they have added one more MD80 and one more will soon arrive.

Posts: 6604
Joined: Tue Mar 21, 2000 6:25 am

RE: Nordic Airlink Charging Strange New Fee

Thu Nov 13, 2003 7:49 am

Thanks a lot Tom. Glad to hear that we can save our prisons for other purposes.

I found it, SEK 25 ($3) per person per sector. But it is really strange that you have crawl all over the site to get that information deep down on a long page with "small letters" when they under "Read more, click here" write
"Samtalskostnad SEK: 2/minut plus bokningsavgift" (call fee SEK 2/minute plus booking fee).

But what do you think about that "sex phone fee"?

I have been told by my company travel department that I should, if possible, fly Nordic Airlink when going to Stockholm, which happens pleasantly often. But you know, a business meeting can always drag on a few hours beyond expectations, or you can solve a technical problem much faster than feared. In this case it is peanuts for me to pay the rebooking fee.

Also the phone fee - I have no problem paying for the service I get. The problem is that I am unable to call them unless I carry my private cell phone in addition to my company cell phone. And then I will most likely pay $10-15 from my own pocket because I am too lazy to explain to my boss why he should pay me that money even if I have no receipt.

I have no problem with wife seeing "sex number calls" specified on my private phone bill, but I could imagine that this is not a general rule world wide.

I think that the final result for me will be that I will always plan my business meetings in Stockholm in such a way that they only fit to SAS flight schedules and not to Nordic Airlink.

I think that Nordic Airlink made a mistake which they should correct ASAPOEE (as soon as possible or even earlier).

Happy landing, Preben Norholm
Always keep your number of landings equal to your number of take-offs

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