Anecdotal data isn't that useful but, hypocrite that I am, here's mine based on flying most major US and Western European airlines plus the Usual Southeast Asia and Oceania Suspects. Mostly in business class. No experience with Latin American, African, or (much to my regret) C.I.S. or Eastern European carriers. Hope to rectify the latter very soon.
Singapore was the best. Sorry!!! I hate to perpetuate a cliche', but... ANA was a close second. Cathay Pacific also really good.
Thai was one of the worst. FAs got testy when I asked for a glass of milk a few times (settles the ol' stomach.) Also, last flight from BKK
to Sydney I was seated in business next to Mrs. Creosote who had two large plastic shopping bags filled with all sorts of detritus on her lap the entire flight including take-off and landing. When I pointed this out to an FA
, all I got was a glare and the bags remained un-stowed. (I remained pretty stewed and I don't mean on booze.)
Air Canada usually disappoints. Continental has always had the best US FAs by a wide, wide margin. Much nicer even than Amtrak staff. One would think that given the parlous state of US rail travel they would make an effort, but no-one seems to care. Going to Flagstaff next month; Amtrak out and JetBlue back. The comparison should be educational.
but not great. (I only have trans-Atlantic BA
flights to go by. I suspect Asia to LHR
may be quite different.) Same with SAS. My experiences with LH
FAs, contrary to much that I have read, have always been extremely pleasant. I completely fail to comprehend many of my fellow Americans' perception of rude behavior from either the French in general or Air France FAs in particular. I have always found the French very friendly. (Also on the TGV, BTW, which has great service.)
The EasyJet FAs I have flown with have always been very nice. They may not give food but they sure aren't rude. Intend to fly Ryan Air in order to be able to compare.
, but BOY do I miss Ansett. Can't really judge Air NZ
because I was in a really testy mood myself on one particular flight and that may have been reflected back at me. (Auckland to HK
on a day flight. I will try never to take a long haul day flight again. Not being able to either sleep or smoke for umpteen hours drives me round the twist.) My trans-Tasman Sea flights were all too short to make any judgments.
It seems that the general perception (at least based on the messages I have read) is that Asian crews are the best and US the worst with the Europeans somewhere in between. My experiences pretty much bear that out with the exceptions of Thai and Continental.