Qantasclub
Topic Author
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Who Has The Best Service In The Sky.

Fri Nov 21, 2003 10:52 am

Lets talk about inflight service. Who do you think has the best inflight service in the sky? Now before we all launch into biased appraisals of our respective home carriers, I would like you to have a long objective look at airlines that you have been on that have really made a consistent good impression. Because good service to me is not just the odd fantastic flight mingled with several mediocre flights, it is a clear and consistent service culture that is obvious and delivered at least most of the time.
I can say from experience that Qantas, my choice airline is patchy-fantastic flights sometimes, soso flights other times and occasionally appalling service. The 2 outstanding carriers that consistently stick in my mind are SQ and CX, and i think they still set the standards for inflight service. Some might say that the FAs are clinical and mechanical in their service delivery, but i guess that is what consistency requires. There's also more of an emphasis on service in Asian cultures as well. (Although this does not translate to good service always eg: PIA, Air India-truly HORRIBLE from experience).
And the there is the egalitarian service culture of US carriers (and i guess qantas fit a little into this category as well, but I reckon that the service on QF is still, consistently better and noticeably so than US airlines). Many passengers don't mind this or is it just that they are used to it and have never flown with pampering asian airlines?
What is your opinion on who has the best service? I'm not talking about one-offs and your most recent flight, but more a reliable expectation you have come to expect from many flights with the same carrier.
Long Haul is the only way to go
 
emiratesa345
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:09 am

Skyservice! The name says it all!

EmiratesA345 Laugh out loud
You and I were meant to fly, Air Canada!
 
KYIPpilot
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:33 am

In order for this to be logically answered, the people that answer would have to repeatedly fly every carrier in the world. I'm not trying to be a smart ass, but I think bias will be coming in. Anyway, I can't answer that because I mostly fly NW, but have never had a problem with their service.
"It starts when you're always afraid; You step out of line, the man come and take you away" -Buffalo Springfield
 
Qantasclub
Topic Author
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:40 am

No, KYIPpilot. They would just have to have flown several carriers several times to be sufficiently impressed with the service they receive on more than one occasion.
Long Haul is the only way to go
 
irishpower
Posts: 370
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 12:32 pm

I have to say worst was Southwest, America West and Air France.

I have enjoyed UA, AA, Delta, Jet Blue, Qantas and ANZ.
 
poh2
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 6:38 pm

I've lived in three parts of the world. First in Venezuela, where I flew mostly Lufthansa and KLM to Europe for many years, and AA or UA to North America.

After that, I went to college in the US, where I regularly flew Continental for four years (my school was near EWR, so it was the best option).

Now, I'm in Zurich and I fly mostly SWISS, but have also flown with AF, KL, and Malev within the past year or two.

Of all these airlines, most of which I've flown at least 4 or 5 times, I would say that SWISS provides the best inflight service I've experienced. Their professional yet friendly attitude is unrivaled. Onboard catering has also been the best I've had. In second place, my vote would go to Continental. Third place, KLM.
"Life is too short to take everything seriously."
 
Qantasclub
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 10:25 pm

Thanks for all your responses so far. I have never flown SWISS but have heard lots of good things about them-pity with swissair collapsing. They don't seem to win as much accolades these days for service-i wonder if the staff are still the same post swissair.
Emirates seems to be winning plenty of awards these days, as are SQ, CX and occasionally BA.
Long Haul is the only way to go
 
JGPH1A
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 10:34 pm

I've found BA to vary wildly between excellent and dramatically awful - it depends very much on the crew and the route. Down the back of a 747 on the late SA - New York">JFK-LHR bus route, I have found crews in most cases very unsympathetic and trying hard to get the service over as quickly as possible. But take the same flight the other way, say the 117 early morning, and they're wonderful - just my few experiences anyway. Same with European flights, but I've always had many more good experiences than bad with BA.

QF, NZ, SA crews are always a pleasure, always chatty and friendly and helpful - maybe an ex-colonial halo effect, who knows - but I have always found this to be the case - I love flying QF especially, and have a very soft spot for SA always.

US carriers can vary a lot as well, but seem more affable than their European counterparts, who tend to get on with the job and rather leave out the personal interaction as much as possible (again, always just my subjective view).

Asian and Middle Eastern carriers I've found tend to have many nationalities represented in their crews, which is nice from the point of view of languages for the passengers, but can lead to a lack of cohesion between crew members which can lower the level of service at times.
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
KAL744
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 10:39 pm

No doubt about it!


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KAL744
fly Korean Air ....
 
9v-svc
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Who Has The Best Service?

Fri Nov 21, 2003 10:59 pm

Emirates , Malaysia Airlines and China Southern Airlines services impressed me among all the airlines I flew so far , they have impressed me with their great service which includes smiles and nice gestures and showed patience to annoying passengers .
Airliners is the wings of my life.
 
Qantasclub
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:01 pm

No offence, KAL744, but good service isn't much use if you don't actually make it to your destination at all!
Long Haul is the only way to go
 
rednose
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:02 pm

I have over the past 20 years travelled between Europe and South Africa so many times, I have lost count. In addition I have travelled to the East, Australasia, the Americas and inter-Europe more often than I care to remember. I love flying and enjoy trying different airlines. Especiallly on the really long haul flights. Airlines that I have flown on the longer than nine hours sectors, include SA, QF, CX, EK, BA, LH, SR, AF, TG, MH, VS and DL. I travel in F or J class most of the time, but have, on occasion travelled in Y for long haul.

Although I have had great experiences on most of these, I have found that the one airline that consistently provided excellent service is Emirates.
 
hoons90
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:08 pm

Quote "No offence, KAL744, but good service isn't much use if you don't actually make it to your destination at all!"

Then you might as well not drive a car, not walk on the streets, not go to the bathroom etc...

Yes, you are far more likely to die on the street, as well as slipping in a bathroom and dying by falling on your head, than dying on the world's unsafest airline.

Unless if your comment was meant to be sarcastic, your comment is very ridiculous.
The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
 
TR
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:19 pm

My experience calls for Malaysia Airlines which I have travelled in all classes of service on both business trips and leisure flights. Though I have on occation had not so good experiences with MAS, they normally provide superb inflight service, not only in First and Business but also in Economy which at the end of the day is the class of service most of us experience and base our opinion upon.

But most airlines are capable of offering very good service and it is often small issues that devide the good inflight experience from the not so good. But that´s the game for the airlines and most other compagnies. You fight hard to build up customer satisfaction over a long period of time and may see it all lost in matter of seconds due to a small mishap.

But again MAS has got quite some goodwill from me!
 
Qantasclub
Topic Author
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:24 pm

Hoons90...it's a joke. JOKE. Geez. People in here take things so seriously!
Long Haul is the only way to go
 
Socrates17
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:25 pm

Anecdotal data isn't that useful but, hypocrite that I am, here's mine based on flying most major US and Western European airlines plus the Usual Southeast Asia and Oceania Suspects. Mostly in business class. No experience with Latin American, African, or (much to my regret) C.I.S. or Eastern European carriers. Hope to rectify the latter very soon.

Singapore was the best. Sorry!!! I hate to perpetuate a cliche', but... ANA was a close second. Cathay Pacific also really good.

Thai was one of the worst. FAs got testy when I asked for a glass of milk a few times (settles the ol' stomach.) Also, last flight from BKK to Sydney I was seated in business next to Mrs. Creosote who had two large plastic shopping bags filled with all sorts of detritus on her lap the entire flight including take-off and landing. When I pointed this out to an FA, all I got was a glare and the bags remained un-stowed. (I remained pretty stewed and I don't mean on booze.)

Air Canada usually disappoints. Continental has always had the best US FAs by a wide, wide margin. Much nicer even than Amtrak staff. One would think that given the parlous state of US rail travel they would make an effort, but no-one seems to care. Going to Flagstaff next month; Amtrak out and JetBlue back. The comparison should be educational.

BA is OK but not great. (I only have trans-Atlantic BA flights to go by. I suspect Asia to LHR may be quite different.) Same with SAS. My experiences with LH FAs, contrary to much that I have read, have always been extremely pleasant. I completely fail to comprehend many of my fellow Americans' perception of rude behavior from either the French in general or Air France FAs in particular. I have always found the French very friendly. (Also on the TGV, BTW, which has great service.)

The EasyJet FAs I have flown with have always been very nice. They may not give food but they sure aren't rude. Intend to fly Ryan Air in order to be able to compare.

Qantas OK, but BOY do I miss Ansett. Can't really judge Air NZ because I was in a really testy mood myself on one particular flight and that may have been reflected back at me. (Auckland to HK on a day flight. I will try never to take a long haul day flight again. Not being able to either sleep or smoke for umpteen hours drives me round the twist.) My trans-Tasman Sea flights were all too short to make any judgments.

It seems that the general perception (at least based on the messages I have read) is that Asian crews are the best and US the worst with the Europeans somewhere in between. My experiences pretty much bear that out with the exceptions of Thai and Continental.
You Can't Take the Sky from Me
 
Pe@rson
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RE: Who Has The Best Service In The Sky.

Fri Nov 21, 2003 11:35 pm

My votes go to (in no particular order):

UL, FR and BA.

All these are a true pleasure to fly and I'd not hesitate to do so again.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
Qantasclub
Topic Author
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:36 am

Actually, I forgot to mention another under-rated airline. EVA air-fantastic, efficient service. Everytime.
Long Haul is the only way to go
 
JGPH1A
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:45 am

Re: I was seated in business next to Mrs. Creosote

Haha ! Nice allusion... what is it with female passengers who have to sit clutching huge handbags on their laps the whole flight ? Put it on the floor, lady !
Young and beautiful and thin and gorgeous AND BANNED ! Cya at airspaceonline.com, losers
 
TSV
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:46 am

If it was "has/had" instead of "has" the answer is Ansett of course (that is except when they had Air Neuzeelund F/As on secondment!).
"I told you I was ill ..." Spike Milligan
 
Qantasclub
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:48 am

TSV: Nah, Qantas club was always streets ahead of Golden Wing. But the service onboard Ansett was unparalelled, though.
Long Haul is the only way to go
 
TSV
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:55 am

I thought we were talking about "onboard"?

But on the subject of Lounges - I haven't been in a Qantas Club yet that comes anywhere near a Golden Wing Lounge!
"I told you I was ill ..." Spike Milligan
 
Ryanair737
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:57 am

KLM have always been great when I have flown with them.


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LAST FLIGHTS= Ryanair LPL-BGY-LPL - EI-DPS/DWV - MAY 08 // NEXT FLIGHTS= TBC
 
Qantasclub
Topic Author
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:58 am

Yeah, sorry Tsv-we are talking about inflight service. (was getting confused with my other running topic on lounges) In that case, you are right...Ansett had the best inflight service IN THE WORLD, until the kiwis stuffed everything up. No arguments there. But honestly...the Qantas club lounges were heaps better than golden wing-in Syd and Melbourne anyway.
Long Haul is the only way to go
 
killerbabe
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 1:07 am

The best inflight service.....That is very personal.
I always fly KLM or one its partners and their service is great.
 
SHUPirate1
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 1:17 am

I can only say about domestic carriers, but I'd happily take a US, UA, B6, or AA flight (in that order) any day of the week...I would rather walk/swim than fly DL, and my one (10-year-ago) experience on CO was less than outstanding...I can't say I've ever flown NW, and likely, as long as I am living on Long Island, never will...WN's fares aren't all they are cracked up to be...a little exercise...look up WN's fares ISP-HOU April 23-26, and then look up for a lower price on Orbitz LGA-IAH...Orbitz has WN beat easily, on what may be the highest-fare major routing in the United States out of LGA...
Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
 
britmex
Posts: 199
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 3:17 am

OK OK!

This is somewhat subjective but interesting topic indeed. As a cabin attendant myself I am a demanding customer so whenever I fly with other airline (mine is AeroMexico) I really ask for a good service even if I am a non-rev.
So far my best experience award goes for .... BRITISH MIDLAND!!!!
Yes, in a very short CDG-LHR I was given a very good service (I told the crew I worked for an airline, after they finished their drinks service). All the crew was professional but very courteous, even with rude passengers. We had a delay that day since a 737 broke down and was replaced by a pristine A320.

Also, I have received very good attention from Air Fance in their superb and confortable 777´s. Their crews are professional, multilingual and really nice.

Next star goes to Mexicana, I have flown with them several times and yes, their service is simple but good and professional, much in the style of many European carriers.

Although, I have flown in LH, it was a very short flight and I would like to test them in a MEX-FRA. Next year surely!

And my worst........ Continental, although that was in 1994 before Gordon Bethune accomplished much of his work with them.

A final note: I´m NOT a fan of Asian style inflight service (SIA comes to mind) and although many people like their ultra polite (and almost servile) flight attendants, I want them to be able to open doors in an emergency. Besides, I like things simple but reliable and the Europeans are the best for that. Forget bows, faked smiles and all that assorted rubbish. I DON¨T LIKE THAT!!! It doesn´t look real. Really my award goes for all European crews with their ultra clean and simple uniforms, their professionalism and their dignified attention. I have learnt a lot from them.

Albrecht AEROMEXICO flight attendant
Aeromexico, la linea aerea que va para arriba
 
dc-10 levo
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 3:32 am

Virgin Atlantic have excellent onboard service:


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BMAbound
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 4:43 am

Being a little biased, I'd say SAS... =) Their trans-atlantic meals are really good.

It's Scandinavian!

regards,

johan
Altitude is Insurance - Get Insured
 
nwcoflyer
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 5:04 am

I have flown over 20 airlines and I have flown countless times on NW, and had absolutely no problems with service. Most of the times the crews are happy and efficient. Therefore, I would say NW is the best. As of recent, DL has really been warming up to me though. Honorable mention definitely goes to SQ.
The New American is arriving.
 
Qantasclub
Topic Author
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 11:10 am

I'm sorry, but US carriers generally don't fare to well in the service department. It's pretty much do it yourself/self-loading cargo type service.
Long Haul is the only way to go
 
jaysit
Posts: 10186
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:44 pm

Southwest.

Cheap, unlimited peanuts, great legroom, and a fantastic sense of humor.

The present and future of air travel.
Atheism is Myth Understood.
 
Qantasclub
Topic Author
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:47 pm

Jaysit
Unlimited peanuts?! Thats fattening, dude. lol.
Long Haul is the only way to go
 
jaysit
Posts: 10186
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 12:50 pm

Nope.

Its the Southwest Atkins-diet meal plan. Keeps you and your wallet fit !
Atheism is Myth Understood.
 
airbear
Posts: 607
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Who Has The Best Service In The Sky?

Sat Nov 22, 2003 2:24 pm

I've only ever had wonderful flights on TG. CX, the same.

Also have to say, I've only had good experiences with US airlines , that is, UA, NW and PA back in the good 'ol days.

QF is always a lottery either domestic or international. And whilst we're talking of things Australian, I miss the (pre-Air NZ ownership) Ansett very much. Ditto the Golden Wing lounges which were always far superior to QF Club.
 
Pe@rson
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 3:38 pm

I'm quite surprised no one else mentioned UL, not least because this carrier has won many notable awards, like best IFE provider in the world and the best airline in Central Asia (it has won this a couple of times). Its next award will, I submit, be for the best airline in Asia.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
Qantasclub
Topic Author
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 3:46 pm

What airline is UL? And no offense, person-but best airline in central asian doesn't exactly mena alot--there ain't alot of competition in the region!
Long Haul is the only way to go
 
hoons90
Posts: 3116
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 4:38 pm

UL is SriLankan Airlines http://www.srilankan.lk
UL has won many awards, including second place for 'Best Cabin Crew 2003 - Skytrax'. Malaysia Airlines won 1st and Asiana won 3rd place.
The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
 
mas a330
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 6:55 pm

I've only ever had wonderful flights on TG

You're kidding, right?
I had my worst flights on TG

Out of all my flights, I'd say MH / EK / KL
 
Leskova
Posts: 5547
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 7:13 pm

I'd say TAM, South African and Scandinavian on Long Haul, United and British Midland on short/medium flights...

I'm always surprised when I hear stories about SQ being so brilliant... I admit, I've only flown them twice (FRA to JFK and back) and was seriously unimpressed with the service: it was OK, but in no way was it above what LH, UA or BA offer on segments of the same length... and the breakfast they served on the way back into FRA ranks among the worst I have ever seen on an aircraft, only topped by something that somehow resembled a Pita bread filled with - well, I'm not even sure what was in there - that LH served on a flight back from ORD to FRA in early 2001...

Regards,
Frank
Smile - it confuses people!
 
Moolies
Posts: 476
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RE: Who Has The Best Service In The Sky.

Sat Nov 22, 2003 7:35 pm

NOT BA UA OR VS. there service is all horrible not to mention mixed in with cocky crew.
 
RicardoMexico
Posts: 107
Joined: Sat Nov 30, 2002 4:55 pm

RE: Who Has The Best Service In The Sky.

Sun Nov 23, 2003 11:04 am

I have flown in the following airlines: Aeromexico, Mexicana, Aerocaribe, United, American, Delta, Continental, Northwest, Lacsa, Copa, Taca, Lan Peru, Air France, Sky-West, Aerolineas Azteca, Varig, and one european airline which name I can not remember now.
Based on my own experience when travelled with those airlines, the following is my rating on sky service (I write in parenthesis the airline that I prefer to fly, which should be different because of other factors such as aircraft type, miles program, schedules, customer service, etc.)

A - Domestic flights in Mexico: 1-Mexicana, 2-Azteca, 3-Aeromexico, 4-Aerocaribe (Aeromexico)

B - Flights Mexico/USA: 1 -United, 2-Aeromexico, 3-Continental, 4-Delta, 5 - Mexicana, 6 - American (United)

C - Flights Mexico /Central America: 1-Mexicana, 2 Copa, 3- Lacsa, 4 - Taca(Mexicana)

D - Flights Mexico /South America: 1 - Aeromexico, 2 - Mexicana, 3 - Copa, 4- Varig (Aeromexico)

E - Flights Mexico / Europe: 1 - Air France, 2 - Aeromexico (Air France)

A member of SkyTeam!
 
swissgabe
Posts: 5147
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RE: Who Has The Best Service In The Sky.

Mon Nov 24, 2003 4:49 am

SriLankan Airlines
Malaysia Airlines
Swiss
Japan Airlines
and some others
Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
 
Sabena332
Posts: 14938
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RE: Who Has The Best Service In The Sky.

Mon Nov 24, 2003 4:54 am

I experienced the best Economy Class service during a flight from Dubai to Zurich on Swiss. The flight attendants were very friendly and professional, the food was delicious and the seat pitch was comfortable. I can recommend this airline to everyone.

Patrick
NZ1's mother is a disgusting crack-whore and his father is a worthless alcoholic!
 
Lufthansa747
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RE: Who Has The Best Service In The Sky.

Mon Nov 24, 2003 5:01 am

Business Class: CX and AY
Economy Class: TG and CI
Air Asia Super Elite, Cebu Pacific Titanium
 
sccutler
Posts: 5556
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RE: Who Has The Best Service In The Sky.

Mon Nov 24, 2003 5:07 am

In no particular order...

...AeroMexico- in numerous flights with them, over two decades, I have never been disappointed, and they have shown remarkable grace under pressure.

...Southwest- There is a lot to be said for defining your product well, and delivering it better than anyone else. They treat you with respect, and deliver some of the best service in the sky. (By the way, every time someone pops up with a comment about how WN's fares aren't really that low, a quick profile check generally shows a student-aged poster, someone who rarely has to travel on short notice...)

...Ansett was one of the tops, while she flew.

...Only one round-trip (limited experience), but Air Tahiti Nui was much better than an airline of such recent provenance could be expected to be.

...BA. They are classically quality-oriented.
...three miles from BRONS, clear for the ILS one five approach...