Ahh...but Airbus Lover, you got to realise, although CX
and its biggest rival are in the same region, you will find that their management teams are made up of different kinds of people - one western and one, generally eastern people. I don't think I have to tell you which is which.
It has to do with the eastern culture. Some eastern management personnel cannot handle the amount of authority that is given to them (they seem to think it's a god-given thing) so they tend to exert these, sometimes without reason to do so. It obviously irks their staff when they do that.
And then there's this issue of "face". Now I know someone mentioned in another thread that the management will not take feedback from the staff - this is one of the reasons why.
Not forgetting that its nearest rival is an extremely pragmatic company, cash is extremely important. Why in the world would they waste money rewarding their staff (to put it crudely)? The management in this company also thinks that loyalty is not important, evident by the way it treats its staff. Because of its excellent brand standing, it also thinks that staff are dispensible. After all, if one goes, another can be easily found to replace.
Well, all that was in the past. The future will not be the same. With the advent of information technology, people will soon find that this may not be a good company to work for. The information is more easily available and it may not be a good thing for this company.
In short, I'd put it to the two different mindsets. Please do feel free to correct me should I have made any mistakes in this post. Thanks!