LH423/ I will "kind of" agree with you about the crap that the counters have to deal with. The really sad thing is a lot of it can be handled in res but if you get a SUP that has no clue, their cop-out is to just send it the the counter on day of dep. I think that's really pathetic. I promise I don't send anything to the airport unless they are paying w/cash. Loyalty, Trade, and Holidays are all veterans. They don't send stupid crap to the counter, Direct and dumb SUPs
(and everyone in the YTO office) do.
Having said that, it's also a two way street. We have nothing to do with baggage but a couple of months ago there was an average of 1 hour waits to get through to the Loyalty Dept because the baggage info line was in overflow and they were forwarding them to us. For 2 + weeks we had nothing but 200 calls in queue waiting to call us every name in the book.
8 hours of that, 5 days a weeks is not fun at all, for something that we had nothing to do with, or could do anything about. It got so bad that we had to create a way to have some fun so we started creating different names for ourselves to start the call with. One of the real cool ladies on the floor went from "Barbie" to "Muffin" to "Regina Fellangi" to "Cookie" to "Mrs Kat Meows" to "Mrs Dixie Normous", etc. That's how bad it was.
People seem to have all the balls in the world when they are on the phone.
I've noticed the "Double Jumps" are quite often, especially lately. I'll usually pull some random names off the manifest (Prem, Gold, & Silv), print them out, and pull up the DCS record the next day to see who sat where. Sometimes it's kind of interesting. That's during LowVol time in the office.
In your profile it says you flew on Concorde. Was it the staff flight from BOS
in OCT? We had lots of staff from our office on the flight that day. I was lucky enough to win a seat (with "Mrs. Dixie Normous") on the IADJFK flight the next week.
PS... As an extra note. We came across a PNR today that the BA office in TAS, Uzbekistan created and ticketed. It was a $190 ticket on DL to go JFK-TPA-JFK. I don't know that in the world they were/are thinking.
PSS... They wanted to re-route. It didn't happen.
[Edited 2003-11-22 23:43:32]