LHR001
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Flight Attendants In The U.S.A.

Fri Nov 28, 2003 3:46 pm

To many people this subject may infuriate.. To others you may find humor! The most important question will hopefully be answered!

Why do Flight Attendants in the U.S. seem so ragged???

We now live in a day in age in the United States that you have Flight Attendants that roll big huge and heavy carts up and down the aisle. In most cases it is not to serve a hot or delectable meal. It in turn is usually met with the bantering of ..“Trash, do you have trash”?.. To think that 10 years ago, a Flight Attendant was trained to know when and how to picked trash up in a civilized and orderly manner.

In the United States, we now are met with Flight Attendants that usually care less than anything for their passengers.. They yap to each other while passengers are boarding, they snap at elderly travelers, they can rarely translate effectively for a foreign passengers, and most of all they don’t take care of their appearance. Granted, many of you would say that they are there for your safety! Well... get a clue.. If they don’t care how they act, or how they dress... how are they going to care when the plane is on fire?

Very sadly, we must admit that perhaps it is all a sign of the times!

The major airlines have to hands down be the worst. To start..

**American Airlines**

A few years back taught in training the do’s and don’ts of manners.. Now, their Flight Attendants stand up and consume beverages, wear their cardigans around their waste and smoke in view of passengers at airports. Cardinal ..no, no’s... To the point of termination! Domestic Flight Attendants for American are hit and miss...some more professional and well-kept than others... From experience.. The most well-kept and professional crews seem to come out of Miami, Los Angeles, and New York. International Flight Attendants with American Airlines, have been and always will be a great sense of pride.. International crews offer incredible service, and very knowledgeable, language proficient, and appear to be impeccable.

**America West Airlines**

Overall a very nice experience.. The Flight Attendants seem very outgoing and knowledgeable when it comes to passengers safety and service questions. Even though the service is non-existent the Flight Attendants are very attentive and reply immediately to any passenger calls.

**Continental Airlines**

Most of their domestic crews as of late have little or no idea as to what appearance and self pride is.. On a recent LAS to EWR flight, the Flight Attendants seemed to have looked recycled..served near nothing to the passengers.. and were going back and forth from First Class to Economy to feed their faces... It is okay to indulge... but never in passengers view.. However, an exception must be made to the international crews.. Most of the international crews are very well groomed and are very..very... attentive..especially those on HNL-GUM!

**Delta Airlines**

Domestic Flight Attendants as of late have seemed to have been rolling out of bed in their putrid blue sweater sets, and for the most part unironed pants.. In order to seem professional you must care about your appearance... To compare Delta Airlines domestic to Delta Airlines international is night and day. International Flight Attendants are very outgoing, service-oriented, and there appearance is outstanding.


**Jet Blue**

JetBlue has a nice concept... but not much upstairs when it comes to Flight Attendants.. For being based at New York/JFK it is very amusing to see the lack of language skills that their Flight Attendants have.. A relative recently flew JetBlue from JFK to LAS... (they are from Brazil)... and the Flight Attendants spoke to them in a very condescending and rude manner... In addition, it takes more to be an airline that to have signs on the MTA, or Direct TV.... There is something along the way called... Service and Cultural Awareness!

**Northwest Airlines**

Hit or Miss... If you are lucky enough to have a International crew you are in very good hands... Northwest Airlines offers incredible service and very well-groomed crews on Asian and European routes.. However, for some reason, when you board a domestic flight... recently... LGA-MSP, MSP-SMF, LGA-DTW, DTW-LAX service and quality seem to be left at the gate... Exception to Northwest Airlines is that Flight Attendants always are in full uniform, and truly must care about appearance..

**Omni Air International**

You can call the Smoking Lounge at Las Vegas a home away from home for most of their crews.. It is very distasteful to see Flight Attendants smoking while in uniform... From sanitary to vanity reasons... While on the subject how in the World does Omni Air International recruit?... We have seen crew members in Frankfurt with dread locks, hair extensions, and on top of that using foul language!

**United Airlines**

They have to be given a lot of credit, for United Airlines Flight Attendants are still on the top of the list. They have portrayed ongoing excellence and service without letting the current financial status bother their attitudes. The service offered is excellent... most recently... JFK-SFO, SFO-LAS, SYD-SFO, SFO-ORD, ORD-SFO, SFO-HNL.. The Flight Attendants on a very consistent basis take pride and wear their full uniforms, are outgoing and personable, and most of all make you feel welcome before the end of your journey!

**US Airways**

On a flight from PHL-MUC...there was nothing but bickering and attitude among the Flight Attendants... From take off to landing the Flight Attendants were snapping at each other, and one even went as far as to tell another... “Look honey, I am senior you are the junior... get a bag and do trash”... Taste.... or the lack of civility...


Regards,


LHR001
 
FA4UA
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RE: Flight Attedants In The U.S.A.

Fri Nov 28, 2003 4:00 pm

LHR001

at first I thought your thread was rude and you were taking things to the far side, but then I read the whole thing and saw you had nothing but positives about UA. I was about to start getting defensive, but you saved yourself towards the end in my opinion!

I'd have to agree with your comments! I've found my fellow crewmembers at UA are some of the most kind, dynamic, interesting and fun people on (or above earth). Sure we all have bad days, but we still work for a global carrier and fly some of the best aircraft out there. We come from a diverse background and it's a general fact that most FA's think we have the coolest job around!


Also, after flying JetBlue a few times myself, I'd have to agree with your assessment and say it's all hype. And of course, to top it off, there still wasn't anything on TV.

-FA 4 UA-
The debate continues... Starwood or Hyatt... which is better
 
Qantasclub
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RE: Flight Attedants In The U.S.A.

Fri Nov 28, 2003 4:01 pm

Very funny. I expect you're about to get a whole barrage of replies about this one! The US carriers I've flown on have been AA, UA, America West and CO. And I have to admit that I agree with you, mostly. At best, they can be civil, but just not in the same league as CX/SQ/VS/BA and others. Tardy and generally not really interested in serving passengers. Yes, it's a gross generalisation, but I think amongst frequent travellers who fly consistently with many airlines, you will find the same consensus. Simply why US airlines are rarely in the top 5 or 10 for service in many world surveys. I expect there will be many who disagree, but usually they are die-hard fans of the one carrier, never having flown on other non-US carriers to look at what they're missing out on.

[Edited 2003-11-28 08:06:02]
Long Haul is the only way to go
 
Ryanair!!!
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 12:58 am

A general apt description of American flight attendants. While in the looks dept they might be questionable, the company cannot hire based on looks? Like a typical ad for the position of a SIA stewardess (we still call them that here) goes something like "... if you are slim, attractive and have a smooth complexion..." Can SIA be sued in America for discriminating those who aren't endowed with those qualities?

I have flown across the Pacific with NW and UA. Sometimes i do wonder about the cultural attitudes though because I have seen FAs on United and Northwest and the difference between them on the intra-Asian and trans-Pacific routes is like night and day. The Asian crew (normally working on intra-Asian flights) is normally all prim and proper with full make up and nicely bunned up hair... while their American counterparts are... to be polite, not as "pleasant looking". Why is that so?

Just an observation, don't bite me.
Welcome to my starry one world alliance, a team in the sky!
 
AlekToronto
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 1:24 am

Interesting topic...I am sure some members here will have something to say..

LHR001..get ready for some flamming!

I think bottom line that a lot of the issues you raise are due to cultural differences..

In North America we have a very casual (almost extremely casual) attitude towards dress and manners and that reflects in the attitudes and looks of Airline crew. Also Americans do not have as much exposure to foreign cultures and learning foreign languages is also not a priority.

In Asia, Europe and South America for example there is a much greater emphasis put on physical appearance and manners therefore the crew reflects obviously. These crews are also much more likely to be culturely sensitive and speak 2 or more languages - something rare on North American Airlines.

In general I find that no matter where I fly - if you treat the crew with respect (please and thank you's and how are you today?) in 99 percent of cases you will get respect in return everywhere. It is mindboggling how many passengers forget to be civil when flying!

b.t.w. there is no excuse for bickering f/a's - that is just unprofessional.
 
flyboyqf
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 1:47 am

I just had to reply to AlekToronto's post. You are dead right about passengers not being civil these days!! Tonight I arrived in one of my slip ports after a fairly long day which included 2 flights. I have to say that the last flight was a shocker!! I worked Business Class and I have never had such a bunch of rude, arrogant and just plane insensitive people on one aircraft!! I am still a fairly new flight attendant but people out there can just simply suck the lifeblood out of you!! I now can see so clearly why some flight attendants get so burnt out and nasty....believe me, it aint their fault...its the passengers!!!!! No one, no matter how professional or eager can withstand the grinding effect of passgenger atittude. My experience tonight (thank god its rare) totally surprised me..people can be unbelievable!!! A little manners and civility definately goes a LONG way in getting decent service. Basically you get what you give.
Cheers and happy flying!!!
 
aviaction
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 2:10 am

Flyboyqf has summed it up nicely: "why some flight attendants get so burnt out and nasty". Well, he might as well have added: "and lost all interest in flying". It reminded me of a recent DL flight from FRA-JFK-FRA. The average age of the mostly female cabin crew must have been 55 (many former PanAm staff).

Well, half of them were really nice, friendly, very eager to help, they were real "hosts", nicely groomed, wearing their uniforms with pride, with a ready smile. They seemed genuinely pleased having us passengers on board.

The other half, alas, quite obviously had already lost their passion for flying decades ago. They hated their jobs, they hated the passengers. And it really showed. Now, why on earth do they soldier on? Nobody makes them continue flying.


German by nationality, European by heart!
 
LHR001
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 3:26 am

Aviaction..Flyboyqf,

Very interesting points. We must also say that when a Flight Attendant is hired by an airline they are trained and are willing to offer customer service no matter what the circumstance. Be a Flight Attendant 2 months junior or 40 years senior.. It should make no difference.. Service should always be second to safety!

Read the following statement-

..."YOU WERE HIRED AS A FLIGHT ATTENDANT FOR YOUR CUSTOMER SERVICE SKILLS, WELL GROOMED APPEARANCE AND PERSONABLE ATTITUDE"...

Now, would you say that is not what an airline looks for when recruiting Flight Attendants?

In the United States, unfortunately we have some of the most ancient Flight Attendants in the World... At the same time you cannot just chuck out the Senior Flight Attendants... There is a very common trend for complacency... In saying so... a lot of Flight Attendants that are comfortable.. start to hide behind the unions when things go wrong... It is very hard for an airline to dismiss an employee after a probationary period.. In saying so.. The unions offer the job security to the Flight Attendants as well..

At the same time the airlines also are to blame for allowing the Flight Attendants getting away with unkept appearances and ill-mannered attitudes... Senior Flight Attendants can remember the days in which, the passengers was always right.. The days at which you would offer a hot meal on an hour long flight... The days in which people dressed up when they flew somewhere.. There are a lot of Flight Attendants hired by Allegiant Airlines, ATA, JetBlue, Omni Air International, Southwest Airlines, and World Airways post 9-11 that do not recognize what it is to be a real Flight Attendant. To them hauling trash, chit-chatting on the jumpseat, and waiting for there next paycheck is all that the job is about!

The passengers have certainly changed over the years.. It is absolutely disgusting to see people board aircraft with paper bags, plastic bags, and boxes full of food.. At the same time, people seem to be placing there cabin baggage in plastic bags as well.. It is utterly repulsive..

We are not going to sit here and say only certain people should fly... However, there is a limit as to what extent airlines will go to get passengers...

Thank heavens for that...

United Airlines clientele.. certainly isn’t the Allegiant Airlines clientele.. and American Airlines clientele.. certainly isn’t the Southwest Airlines clientele.. Passengers come out of the woodwork when low fares are offered... Many of them first time... or very infrequent fliers... You end up dealing with a completely rude, biased, and unruly load of passengers...

Anyone can afford a JetBlue $200.00 r/t from JFK-OAK... Not everyone can afford a American Airlines $430.00 r/t from JFK-SFO! Thanks for that... Some of us actually would pay the difference to fly on a real airline and recieve real service... An example would be Song - Delta Airlines low-cost spin on the market... Song passengers do not require the service or in-flight standard level of Delta Airlines.. Song passengers know the ticket is low cost and thusfore, they expect less.. It is very clearly stated on the Song website!



LHR001
 
LastBaron
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 3:46 am

The worst-dressed award among U.S. flight attendants undoubtedly should go to WN. They seem to have adopted some sort of new "casual Fridays every day" policy. I flew them last week and yesterday out of MHT on a BWI segment and both times the FAs were not in any type of uniform and looked as though they had just rolled out of bed and come to work in whatever they could find lying on the hotel room floor. Downright sloppy!

Many of us remember the days when air travel was "something special" and you flew dressed up and didn't need to smell b.o. or flatulence or people's greasy McDonald's foods. But those days are gone, regardless of how "nostalgic" people get remembering and yearning for them. LCCs are here to stay and the market is changing still... and the only way to recapture the lost cache of air travel would be to re-regulate. Since that is never going to happen, get over it and live with the fact that your seat-mate may well be someone you would never welcome into your home or say hello to on the street. There is no place for snobbery in mass-transportation, LHR, that's why it is called mass-transportation. Get it?

As for United: If they would like to stay (which is doubtful considering the current management and its very bad decisions), maybe they could bring about a successful turnaround by reviving a positive distinction between its service and that of the LCCs... give passengers free and decent food instead of greasy snacks, add extra leg room, invoke smiling and friendly service with panache, and yes, people will gladly pay more for it - within reason.

As the examples of Air First, MGM Grand, and other, similar enterprises have shown, the concept of an "all-exclusive" airline doesn't work. People who can afford/want that kind of travel will usually rent or already own a private aircraft, anyway.

Most of us "common" travelers are not interested in paying too much of a premium for such "frills" - although many of us would likely book majors if there were any distinction between a major and an LCC that was tangible and not over-priced. Right now, there isn't - UAL has its share of rude and ill-mannered, ill-educated FAs like any of the U.S. airlines; UAL has more than its share of pre-historic museum-ripe aircraft in service; and UAL still seems to think it can outcharge competitors on many segments based on "brand recognition," a concept that has been proven time and time again in this industry to have gone the way of the do-do.
 
AlekToronto
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 3:53 am

hey guys..
interesting discussions...bottom line is that Airline Travel today is MASS TRANSPORTATION. When we are looking to fly somewhere and the main criteria is cost and convienience..same reasons we travel on trains and buses...

I think it is time we stop treating air travel as "special" and just as it is...another mode to get from A to B. Flying never will be glamourous as it was back in the 60's..thats a fact..the sooner we realize the happier we will be.

cheers!
 
LastBaron
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 3:58 am

Cheers Alek, and I agree heartily. Sadly, there are few trains in the U.S. thanks to the "foresight" and "prgressive planning" encouraged here in the 1950s and 1960s (and heavily lobbied for by Ford and GM). Amtrak is a pathetic joke and air travel has thus been forced to take on people who might otherwise use trains, as they (and I) do in Europe wherever air travel is too complicated, expensive or cumbersome.
 
LHR001
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 4:01 am

LastBaron,

United Airlines, American Airlines, Delta Airlines, Northwest Airlines, US Airways, and Continental Airlines...

All of the above airlines do have name brand recognition and that perhaps is part of the key to their business. They have in good and bad times survived. It is true that the airlines have taken a beating and that due to the size of these airlines it makes them more prone to loss since they have much larger market shares.

United Airlines does not have ancient aircraft as you have earlier stated. You can throw in the 737-200...however there are very..very...few left in the fleet! The second oldest aircraft in United Airlines fleet currently is the 767-200, and those basically are flown exclusively on JFK and BOS flights to LAX and SFO. And in saying so those flights are near always full, and full of Lufthansa Miles & More, United Airlines Mileage Plus, and Varig Smiles members!

MGM Grand Air, was a very nice concept.. They had offered very nice service and a product that was far superior to most other airlines. Remember that the prices that MGM Grand Air charges were outrageous.. In addition even for flying in the 1980's the aircraft type - DC-8, and 727 was very old and not exactly modern for the times.

In addition United Airlines, has just introduced TED.. A product that is designed for the lower end markets at more lucrative and attractive prices. TED, is a product similar to JetBlue and Song... In addition mainline United Airlines is heading in a very positive direction.. Dont cross your fingers... United Airlines is not going anywhere anytime soon. Either is American Airlines, or Delta Airlines.


LHR001
 
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aloha73g
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 4:21 am

Interesting Topic.

Ive flown on UA, AA, DL, CO, US, WN, HA, and AQ. I have encountered downright nasty F/A's on all of them , but I have also had some great F/A's on all of them. From my personal experience it seems that either the whole crew is going to be great or they are all going to be awful with the occasional nasty one thrown in among a pleasant crew. Some of the best F/As I have ever had have been on DL, CO, HA, AQ, AA & UA flights to/from Hawaii.

I have also witnessed horrible F/A's on all of these. Atleast with flights to/from Hawaii (most of my flights) I think the F/A's who are from Hawaii are much better. In my experience I think HA and AQ have great F/A's. The best F/A's I've ever had were on a AQ flight from HNL-BUR-LAS. They were all over 55, probably 60 but they were so friendly and helpful. They really seemed to enjoy flying and helping people.

With F/A's I would think it is hit or miss. It all depends on when you catch them because a really nice person can become a really nasty person very quickly under the right circumstances.

Aloha!
Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
 
LHR001
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 4:28 am

Aloha73q,


It was a very nice piece that you have writen. It is very true... I stated in the main header for the topic that Continental Airlines service from HNL-GUM, seemed to have the most well groomed, elegant, and personable Flight Attendants of all..

Everytime that I have flown on Hawaiian Airlines the service has been incredible. I miss the L1011 fleet and the DC-10 as well.. The cabins were always bright and inviting. The Flight Attendants were so warm.. Flowers were always placed in their hair, and most of all you can truely tell that you were welcome and they wanted you aboard the aircraft. Never once did I incur a rude or nasty Flight Attendant on Hawaiian Airlines....



LHR001
 
Guest

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 4:29 am

Wow, what an amazing bunch as trash you pass off as being fact. Just for the record, let me say that this is one person's OPINION, not reality. No sense furthering some stereotypes that should be long dead.

Will you get a cranky crew every now and then when you fly? Of course. But you act like this is the norm. I can almost guarantee you I've flown more flights on more different airlines, and I can only think of a couple of times where the crews attitude was an issue. By far, the vast majority are very accommodating, or at the very least do their job as their required. That's all I expect, and I believe most people feel the same. I'm not one of those demanding passengers; I have empathy for other people.

Two things will lead to having a cranky crew. Oddly enough they are both environmental. First, the attitude of the crew is directly proportional to how their company treats them. This is a big reason of the perceived decline in service of the majors. It's hard plaster a smile on your face when you see your friends and coworkers laid off, while the corporate types get big bonuses. It's hard to go out of your way for a passenger when your company is too cheap to give you the tools you need to go above and beyond. I think FA's do an excellent job with the hand they are delt.

The second reason, as mentioned, is the passengers. I've worked in all phases of flight operation for the past three years, and let me tell you, the public changes you. I've seen this in my friends who work for airlines too. Unfortunately you are exposed to the worst of human nature on a regular basis, way more often than you see the best. I'm speaking from personal experience (there's a novel concept huh?) But, I can tell you honestly that I treat every passenger the exact same way. Each has my respect (that's what we get paid for) and it's their call to lose it or not. This is the case with the vast majority of airline people I know. Basically, it's all how you approach the crews. What you see as cranky, the FA may see as a cabin getting out of control and they may have to crack the whip. It's hard to keep your cool when you have someone screaming at you for trifle reasons. It's hard not to snap back when you have people spit on you, call you names, or grab part of your body as you walk by.

On thing I will not stand for is anyone questioning is how a FA will react in an evac. No matter what you think of their attitude, you know damn right well you're going to be looking to them in an emergency situation. And they will all do they same thing, they will get your judgmental ass of that plane. Even before themselves. Just think about that. Even with all your opinions posted above, any FA will still put your life before his or hers. That's what they're there for. Never question that, ever.

Just on a side note, I detect a subliminal United bias in your post. Just for the record, one of my rare bad experiences was with UA on a flight TPA-ORD. It was pretty much the opposite of what you describe them as. They FA's were cranky, the service was non-existent, and the ground crew was exactly the same. Most people I talk to feel the same way, that all thing being equal, they wouldn't fly on UA. But hey, as I said, this was my impression and I don't feel the need to stereotype UA based on this one experience. I'd fly them again.

Brian - SPOT THIS!

[Edited 2003-11-28 20:44:27]
 
Aircanada
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 4:49 am

Well, I'm still not really sure what I think about that. Given that I've had a bad day as it is, perhaps I'm interpreting it as being worse than it actually is. Also, I'm not a FA in the US, so I don't know if it really applies to me.

The only time I yell at old people (or anyone) is when they don't comply with rules. Sorry, but if you don't stow that bag, I don't care if you're black, white, old or young, you're gonna get yelled at!

Appearance is hard to keep up after spending 8 hours at 37, 000 feet serving drinks and collecting garbage. Often, the only thing FA's can think of is getting that hot blazer off and taking a nice drag of a cigarette. I don't blame them (even though I don't smoke, I'm sure I'd feel the same way if I did!).

I guess the one thing that rattled me the most was the comment about people not following the FA's direction if they look bad and the plane catches fire. You'd be amazed how much respect people have for FA's in an emergency. It's like you're instantly God. All of a sudden, the part of the safety speech that says "Your flight attendants are here for your comfort and safety and in the event of an emergency, we are here to help ensure your well being" really sinks in, even in heavy turbulence. I've watched the most rude people just melt into sobbing hunks of people during turbulence. I think that if a FA's sweater was tied around her waist, these people wouldn't think twice about their competency to co-ordinate an emergency evac.

I suppose as true as some of it is, some of it is highly unaccurate and, thus, makes me slightly peeved.

Andrew.
 
LHR001
Posts: 966
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 4:49 am

NonRevKing,

Are you a Purser?

Are you a Flight Attendant?

Are you a Flight Attendant Supervisor?

Are you a In-Flight Manager?

Do you work for the F.A.A.?

Taken from experience this topic has been written. Granted, some ideas are different from others... And to answer your question more clearly... As you say that no one can question a Flight Attendants ability to lead a evacuation... Yes.... some of us can... And why???

(There are a lot of very good, very safety-concious Flight Attendants flying... this is by no means to say that all Flight Attendants are guilty of the following)

Are you onboard the aircraft when the Flight Attendants do their safety checks?

Are you onboard the aircraft when the Flight Attendants are reciting their commands? (By the way the reciting of commands prior to passenger boarding -should- be a common place practice)

From experience.. I have personaly witnessed the following-

*Flight Attendants not checking under passenger seats (bomb check)
*Flight Attendats not checking smoke detectors
*Flight Attendats not checking pressure guages on evacuation slides
*Flight Attendants not checking oxygen guages on breathing equipment
*Flight Attendats not checking seatback pockets for suspicious items

These are all part of the Safety Checks that the F.A.A. requires by law... When your Flight Attendants crew boards the 767,757,737, A320,A319,A321 10 minutes before boarding... a thurough Safety check has not been performed!

The F.A.A. clearly states that a safety check must be performed prior to a flight departing any airport in which the two Flight Attendant crews have not met... i.e. so when you board a plane at 6am and the crew boarded at 5:50am... start asking questions.

The next time you fly ask a Flight Attendant -

What door their are responsible for?

How many ABP's do you need in the case of a evacuation?

When was the last time you reviewed you evacuation commands?

When was the last time you checked the smoke detectors?

Happy Flying!
 
Guest

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 5:19 am

Who are you to tell me this? Have you ever even worked for an airline?

As you say that no one can question a Flight Attendants ability to lead a evacuation... Yes.... some of us can... And why???

No you can't. There is something you will never understand unless you've been an FA. In an emergency, and ask any FA this, your training will take over. Question it all you want, the FA's will snap into evac mode right away.

From experience.. I have personaly witnessed the following

What experience? All of that is done before passenger boarding. You wouldn't see it unless you’re a FA or pilot.

Yes, actually I have been a FA, and a purser. Now what authority do you have to judge?

Brian - SPOT THIS!
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 5:31 am

Flight Attendant for a truely incredible airline...

An airline that truely does value safety and comfort....

By the way the airline that I worked for is foreign, has recieved many awards for service, an unblemished safety record and also been ranked as one of the Worlds leading airlines!

When have I witnessed Flight Attendants not properly doing safety checks?...

Well.. that is between me and the 15 or so filed reports sent to the FAA in regards to Flight Attendants not doing as instructed!

So... the next time someone boards a plane I would encourage them to ask the Flight Attendant about evacuation procedures, safety checks, and ABP's!

Happy Flying


LHR001
 
Guest

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 5:45 am

Flight Attendant for a truely incredible airline...An airline that truely does value safety and comfort....

Your profile says you're in real estate, and based in LAS...Something doesn't add up there.

So... the next time someone boards a plane I would encourage them to ask the Flight Attendant about evacuation procedures, safety checks, and ABP's!

So you do this? And you wonder why other FA's give you a bad attitude! Leave them alone and let them do their jobs. You're not the flight attentant God. Just concentrate on making your company better instead of trash talking other ones.

Brian - SPOT THIS!

 
Dazed767
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 5:58 am

So... the next time someone boards a plane I would encourage them to ask the Flight Attendant about evacuation procedures, safety checks, and ABP's!

Like they don't have enough crap to deal with when pax are boarding.  Insane If you had approached me and asked that I'd say "It's done, that's all you need to know".

I could care less if a flight attentand ironed his/her pants that morning, as long as they do their job efficiantly and are friendly, that's all that matters IMHO.
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 6:32 am

Okay....

We all come from different backgrounds... Some of us have left the industry due to the direction it was heading in!

And for further information...

If you feel that your Flight Attendants are not doing enough to ensure your safety follow the links on the following website-

http://www.faa.gov

It is a Flight Attendants responsibility to answer any safety related questions while passengers are onboard the aircraft! Ask not only Flight Attendant Trainning Staff, FAA and DOT.. Furthermore if you are a FlightAttendat you will clearly see within your FAR's the guidelines and rules for which you are to disclose passengers inquiries!

If you feel they should not have to answer passengers questions in regards to safety then perhaps you should be hauling bags into the belly of the aircraft or better yet leaving the airline industry!

In closing remember that not everyone is perfect and unfortunately the industry in the United States with the exception of a few major airlines have turned Flight Attendants into Trash Collectors...



LHR001
 
FA4UA
Posts: 777
Joined: Sat Nov 22, 2003 6:26 pm

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 6:40 am

fun discussion! just throw in the Airbus vs. Boeing debate and you'd probably feel the heat coming off your monitors!

anyway... my favourite post thus far is from Aircanada:
"Your flight attendants are here for your comfort and safety and in the event of an emergency, we are here to help ensure your well being" really sinks in, even in heavy turbulence. I've watched the most rude people just melt into sobbing hunks of people during turbulence.

AMEN!! I've seen it myself a hundred times over! The jerk in 4D who wanted a lime instead of a lemon in his Diet Pepsi and gave you attitude for not checking his coat fast enough suddenly becomes a petrified little kid with a look of fear in his eyes over a bit of bad turbulence. Usually the transition happens when the captain says "flight attendants be seated immediately". I love it!! Big grin

I've had numerous discussions similar to this thread with my flying partners and we all agree that comparing any of the US carriers to Thai or Malaysian isn't fare. Our culture is so very different. We view ourselves as equals to passengers and we don't put up with rude American Passengers (why is it always Americans?). The other major difference is that our carriers in the US don't require the female FA's to apply an entire Clinique counter to their face! ha!

LastBaron: UA has one of the youngest fleets of the majors. The 737-200 is long gone and the 762 is only used SFO/LAX-JFK and it's kept in excellent condition. Also it's important to realize that brand recognition is still very much at play. So is a good rewards program, hence UA can charge $10 more for the route pairing as others but still fill our planes. It seems as though you haven't kept abreast on UA's financials but we're making $7million a day on the operation... that means full planes and happy customers.

also, the latest internal surveys (called Markettrak) were recently released for UA and the repurchase intent is higher then ever! That's the true measure of a carrier: whether your customers will come back to you!

I think it's easy to generalize from one or two bad flights about an entire carrier, but come on... we're smarted then that! There are 22,000 active FA's at UA and sure there are some bad seeds out there, but on an individual basis there are some really great folks! Ultimately, you try flying four legs in one day have a 8.5hr layover at the Airport Hilton in anywhere USA do another three legs and still smile and be SUPER HAPPY to the general public! There are a lot of perks to being an FA but sometimes you get a crappy trip!

FA4UA
The debate continues... Starwood or Hyatt... which is better
 
AA777MIA
Posts: 671
Joined: Thu Aug 07, 2003 10:30 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 7:20 am

LHR001:

Who do you work for, and in what capacity??
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 7:28 am

Real Estate.....


Las Vegas


$ $ $ $


That is why I left the airline industry combined with the low fares and swarms of "cheapo" passengers... Yes, "chaepo" passengers are international... not only in the U.S.A.

And yes... to answer everyones question... I come from a very airline related family.... Europe and Australia..... The airline I was employed with was rather nicely situated in the middle between Europe and Australia... we require Flight Attendants to be on contracts.... a very smart idea! At the same time we also are given apartments, allowances, and yearly jaunts!

Service, is a given...
Safety, is a essential...
Personality, is natural...

In reference to United Airlines... They are a remarkable airline and it shows... They have won back the audience and they have one of the largest widebody fleets and route structures in the World. They are the only U.S. airline to serve Australia from the maniland U.S. They in addition have a very well established European and Asian market.... They are the come back kid... And if all willing... will be back better than ever! YES... I AM BIASED TWORADS UNITED AIRLINES... They were a partner with our airline at one time!

[Edited 2003-11-28 23:49:10]
 
aviaction
Posts: 253
Joined: Tue Nov 04, 2003 6:21 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 8:40 am

Aircanada: That's what you said " Appearance is hard to keep up after spending 8 hours at 37, 000 feet serving drinks and collecting garbage. Often, the only thing FA's can think of is getting that hot blazer off and taking a nice drag of a cigarette. I don't blame them (even though I don't smoke, I'm sure I'd feel the same way if I did!) ".

Right you are. After 8 hours on duty, it is almost impossible to look immaculate. Nobody will ever question this. The point here is: How do these service and safety professionals start their day? I've come across more than one crew member who really looked bedraggled when checking in, as if he/she didn't know how to use an iron.

On another recent flight, operated by Atlantic Coast, my fellow passengers and I were looked after a male flight attendant who was so obese he could only move sideways through the aisle of the Dornier Jet. I was kind of worried that his uniform might burst any second if he moved too quickly. It was ever so apparent that neither he nor his company took any pride in an immaculate appearance.

Being an ex-smoker myself I know how hard it is to survive without a cigarette on a long flight. However ... no need to get mad at me ... if I recall it correctly, flight attendants and their unions had a lot to say in the discussion that led to the strict no smoking policy. Meaning: I don't really understand your point.

Lhr001: Yes, you are absolutely right. The number of years on the job doesn't tell a thing about motivation. As you find quite old FAs who very obviously still enjoy their work thoroughly, almost treating passengers as their "personal guests" (as seen on Delta - and on a CSA flight in June) you find many, not very senior FAs who as obviously aren't too happy with their positions, who couldn't care less, who snap at their passengers, who continue personal chit-chat during the boarding process, who rather read than assist, who rather yell than explain.

I had the pleasure of flying Adria Airways (the Slovene flag carrier) 4 times in a two week period in October. Gee, I was ever so impressed, as I was fortunate to have the same female purser (in her 50s) on two of these flights. Do you remember your visits to your Granny, who did everything, I mean everything, to make you smile, to make you feel comfortable? Well, that is what she did. A perfect job. Mind you, I was flying steerage! And I told her after both flights, that I had felt perfectly looked after and thanked her for a job well done. She enjoyed her job so very much, it showed ... and I swear that none of my fellow passengers on board gave her a hard time. NONE of them.

Perhaps if Flight Attendants were nicer to their passengers, the passengers would be nicer to them???? Perhaps.

To NonRevKing: You are right, the flying public has changed considerably in the past two decades. However, they don't vanish into thin air after arrival at the airport. All hotel staff have the same stories to tell ... all car rental people ... in fact, everybody employed in the travel industry. So, how come that the rudeness which seems so "normal" today, can only be found to that degree at airline check-in counters and on-board? How come? Well, food for thought.







German by nationality, European by heart!
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:07 am

Aviaction,


Wondeful posting... Yes, I to have heard so very many good things about Adria Airways. It is most amazing to see the level of service within Europe.

For example- Full Meals onboard LH... WAW-MUC, MUC-FCO, FRA-LHR, FRA-MXP, LIS-FRA. Never is there a moment to stop and bicker... You are placed onboard Lufthansa for a reason.. To work... To Serve... To offer Safety.. Also... The Lufthansa Recruitment and Training process is one of the strictest and challenging! Lufthansa, is one of the Worlds premier airlines and rightfully is the European counterpart to United Airlines. Both have been pioneers within the aviation industry.

Other examples would include.. SK WAW-ARN, WAW-CPH, ARN-HEL, LHR-ARN, CPH-CDG... The aircraft types range from a Dash 8 to a 737-600 to a A321...There is no time to loaf, and moan about why you didnt get the line you bid for... You are on that plane to work! They as well break out the meal carts and offer impeccable service on such very short routes as well.

In addition in South America you have RG.... Incredible on a 40 minute flight from GIG-GRU on a 767-300 - They can serve you a hot meal, be polite, efficient, and non the less get you to your destination safely...

Over the years many of us have been to many foreign and domestic airports... One thing is a given... US airlines have the most dark and drab uniforms out there... Lest we not talk of the old Eastern Block resemblance to many US crews!

And yes.... Appearance is part of marketing... So next time... take a few extra minutes to press your uniform, do you hair, apply cosmetics... and most of all when you say you have nothing to do... open your In-Flight manuals and review your responsibilities, emergency commands, and ABP selection procedures... and on top of all that smile!


Happy Flying


LHR001
 
FlyGuyClt
Posts: 1579
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:23 am

WOW ! ! ! .....How I miss BRANIFF  Smile
Florida Express, Braniff II and ......
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:24 am

And Oh, NOT ONE EVIL Comment about them! From any of you !  Smile
Florida Express, Braniff II and ......
 
Guest

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:30 am

Dear Lhr001 -
xxx
Your question "Flight attendants in the USA...?
My answer...
The nbr 1 reason why USA airlines cannot compete on international flights.
A disgrace for USA...
Sorry - my opinion and the one of most passengers, USA and foreign...
xxx
(s) Skipper

 
AirDude66
Posts: 180
Joined: Mon Nov 17, 2003 12:48 pm

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:35 am

2 items

First, the gov't and company drives the safety issue. The knowledge and responsibility is high. When you have f/a's that can't even chew gum and walk at the same time - you will get bad service.

Second, the AFA or similar. Union jobs are protected in this country - why should they do any thing extra.
 
Guest

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:38 am

Lhr001's profile has changed numerous times. In the last month or so, under two different names, he's been a variety of ages from 16 to 50 and a variety of occupations from flight attendant to "luxury" to sales manager for South America to now real estate. And he's changed locations from Boston to California to now Las Vegas. For some reason, I don't think we should believe anything he has to say.
 
AirDude66
Posts: 180
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RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:40 am

Doesn't he speak the truth though??
 
aviaction
Posts: 253
Joined: Tue Nov 04, 2003 6:21 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 9:54 am

I simply have to support Lhr001: Each time one complains about service standands on board airlines based in the US of A, one is reminded instantly that the cabin attendants are there for the passengers' safety in the first place, for their well-being and comfort only when time (and mood) so permits.

I even agree, when it comes to safety, my comfort is of less concern, basically of no concern at all. For a 100 per cent safety guarantee I would certainly accept 28 inch seat pitch, no meals, no drinks, no smiles, no respect.

However, and this is the point also Lhr001 is making, I have a very strong impression that many, many cabin attendants employed by US airlines hide behind this explanation. Being there for the passengers' safety only, gives them all excuses for bad behaviour. If only they were there for my safety.

"It's not my job anyway to make your flight an enjoyable one". Yes, it is. It is for sure. Only when I feel comfortable, I feel safe. Only if I feel respected, I feel safe. It's as simple as that. Being treated as a nuisance, just doesn't make me feel safe.

And to go back to my experience with Atlantic Coast. How dare they employ such an obese flight attendant??? For my safety??? I swear, if he lost his nerves, if only the "underwing" exit were accessible - and he were the first to exit the plane, his giant behind would have got stuck in the window, making it impossible for the other passengers and me to leave the aircraft.
German by nationality, European by heart!
 
LastBaron
Posts: 269
Joined: Tue Oct 21, 2003 9:55 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 10:29 am

LHR was also known as KL777 at one point. His posts have always been glib and full of fluff and lots of "PR," as though he were working for airlines' PR departments. I do not believe anything much he has to say. He once took me to task quite severely when I attacked the veracity of his thread about Alitalia which claimed, among other gross inaccuracies, that they had an unmatcvhed and spotless safety record. I almost snorted my coffee through my nostrils laughing so hard when I read that and was subsequently able to prove to him that Alitalia has a terrible safety record, frequently crashing (though not of late) into mountainsides. [As a matter of record, they have, since their inception, killed more than 700 passengers by flying into mountainsides in various airports around the world.] KL, now LHR, went off and whined to the moderator and complained and finally changed his name, which he does repeatedly whenever anyone takes him to task for his half-baked data, opinions and utterly snobistic approach to flying. He has not yet caught on that flying is being de-regulated everywhere and that no matter which cabin you may sit in, the person sitting next to you may still have b.o. or halitosis, may still be someone you would not necessarily invite into your home, and that spending more for a wider seat still means you arrive at the airport at the same time as those of us who are road warriors, on the road more than 80% of their work week, and are actually the ones who make the airline industry in the U.S. (and elsewhere) work.

Now he comes along with his snobistic approach and maligns numerous smaller carriers and LCCs in favor of the "majors." And again, I am being doubted for my input re: United - his latest quote:

"Dont cross your fingers... United Airlines is not going anywhere anytime soon. Either is American Airlines, or Delta Airlines."

I wouldn't be so sure, LHR1 - read this - from a source far more informed and reputable than you:

"United Airlines, the nation's number two carrier and another that received government funds, is presently also considering another application to the ASTB. The airline, which filed for Chapter 11 bankruptcy protection nearly a year ago, also applied in October for funding waivers from the IRS so it could fund its flight attendant pension program from 2003 to 2006.

UAL's exit from bankruptcy could be delayed until next year due to problems with its regional carrier, Fox News reported Friday.

UAL reported an operating profit of $60 million in October, and said it had met all its bankruptcy loan requirements for nine straight months.

Meanwhile, some airlines that have not received federal bailout money have demonstrated robust growth since Sept. 11. These airlines include Southwest Airlines and JetBlue." (Source http://www.newsmax.com/archives/articles/2003/11/24/193830.shtml)

TED is another LCC knockoff that will end, as will SONG, like MetroJet did a while back. Majors cannot (and should not attempt to) profitably operate LCCs. They don;t have the experience, the knowledge or the will to do so - they will all go belly-up, as will both UAL and USScareways in 2004. Sit back and watch!  Laugh out loud

Meanwhile, my shares in HP, FL, B6 and 3 others keep on climbing. Most U.S. majors are like roast chicken - stick a fork in 'em, they're done!
 
canuckpaxguy
Posts: 1482
Joined: Sat Sep 06, 2003 2:31 pm

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 11:05 am

Here Here Ryanair!!!

I believe that all flight attendants should model themselves after this statuesque beauty found here: http://a345leadership.singaporeair.com/index2_nopop.asp

Click on Raffles...even more pics of her.

I apologize for sounding sexist, but good god, this woman is beautiful!!!

SIA could charge all they wanted...I'd still want to fly if all F/As were as stunning as she.

G
 
AA777MIA
Posts: 671
Joined: Thu Aug 07, 2003 10:30 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 11:14 am

Too bad that US airlines do not treat their employees or flight attendants like they do in Asia, perhaps you would get that.... As far as LHR001 goes, I do not find anything he says to be credible. A man with all this experience yes under the age of 25, hmmm. Funny, someone who has a wealth of knowlege and experience in the airline industry from Europe, and has come to the United States and is now in Real Estate in LAS, just not adding up, sorry. Sounds to me, like someone who wanted to be a flight attendant, but got shall we say REJECTED!
 
futureualpilot
Posts: 2404
Joined: Thu May 25, 2000 10:52 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 11:30 am

Id disagree with him, of my flights on CO, and Dl, and AA the FA's were awsome. He was correct about UA and HP however.
Life is better when you surf.
 
flpuck6
Posts: 2047
Joined: Fri Jun 11, 1999 12:32 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 12:15 pm

Lhr001, I have not yet read all of these replies (I know, some of you will grill me but oh well) and I couldn't agree with you more :/
Bonjour Chef!
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 12:15 pm

LastBaron,


To correct you on a few subjects that you have so very vivdly brought about. Do you remember the airline safety records of the airlines both domestic and international from the 1950's to 1970's. Do you recall all of the airline incidents that American Airlines, BOAC, Continental Airlines, KLM, Lufthansa,TWA, United Airlines, and Varig had during that time era?

To say an airline would fly into mountains on a regular basis is a very, very grave! From experience and being inside of the industry... From inside knowledge... Alitalia has had an incredible record of safety over the past 20 years!

Would you care to compare those safety records to American Airlines, China Airlines, Korean Airlines, Singapore Airlines, United Airlines, US Airways, or VASP?

The comment that you made in refernce to United Airlines and TED.... failing is also very outlandish! How can you as one person know what airlines will succed and which airlines will fail? Are you inside of United Airlines? Are you one of the Flight Attendants for United Airlines who on a daily basis put on a uniform and show pride for a company that has risen from near failure to a very splendid and talked about return to its former glory!

Also, your constant comparing of JetBlue and Southwest Airlines to major airlines such as American Airlines and United Airlines is not valid. Both American Airlines and United Airlines have enormous fleets of over 500 aircraft and employees in the 10's of thousands.. In addition there route structures are 100 x that of JetBlue and 50 x that of Southwest Airlines!

 
uafedexflyboy
Posts: 27
Joined: Tue Nov 11, 2003 3:30 pm

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 12:38 pm

I find it incredibly immature for people to attack or criticize someone simply because their profile has changed on numerous occasions. When it comes down to it, this thread is opinion based and soooo many of you will stupe to adolescent name calling when you don't agree with another persons opinion. Not to mention the countless times I have read postings from people stating that so and so does not know what he or she is talking about simply because that person is young. Just because a person is under the age of 40, 35, or even 30 does NOT mean that person doesn't know what he or she is talking about. Sure us "youngens" may not have as much life experience as you "older" folk do but that doesn't mean we're stupid and shouldn't express our OPINION about a certain topic.

I completely understand why some of you may not trust Lhr001's post IF ,and only IF, what you say is true but let's look at the bigger picture here. Regardless of whether or not he has outstanding credibility, it is not your place to publicly attack him. In my OPINION, it only suffices to make you and your credibility look bad because of your public mockery of another.

I for one am biased towards United Airlines. I think they are a fine airline and I truly believe that they will pull out of this. It may take them a while, and yes there have been many bad decisions, but that doesn't mean they're going to fail and the least I am willing to do is have the faith that they'll pull through this.

As per the original post...I have encountered rude flight attendants on every airline that I've flown on. I don't think it is solely the airlines fault for this, I believe it to be the personality of the flight attendant that dictates his or her nastiness. However, I think when a flight attendant is consistently rude and unprofessional that that person should be dismissed immediately as this is a service oriented industry, as is every other industry where a consumer pays for a good. Bad service does not and will not attract a customer to the airline or business. Less customers means less revenue and with the instability of todays airline industry, that is not something that ANY airline, whether in good standing or not, can afford.
 
Guest

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 12:52 pm

I find it incredibly immature for people to attack or criticize someone simply because their profile has changed on numerous occasions.

Normally, I would agree. However, this individual bases much of what they state on "personal experience" and their own observations. When their occupation and what they have done is called into question, so is their statements. When Lhr calls on "personal experience" as a flight attendant, yet there is a great question as to whether or not they actually served in such a capacity, that personal experience is no longer a credible source.

When it comes down to it, this thread is opinion based and soooo many of you will stupe to adolescent name calling when you don't agree with another persons opinion. Not to mention the countless times I have read postings from people stating that so and so does not know what he or she is talking about simply because that person is young.

When one tries to pass opinion off as fact, based on non credible anecdotal evidence, it is no longer valid. This individual has a history of stirring up trouble through controversial and often blatantly abrasive and sometimes offensive postings both under this username and another. I don't discredit lhr001 because of age, though it seems he is growing younger. He used to be 50 and in another occupation. Perhaps he has found the Fountain of Youth that Ponce de Leon sought?
 
Mike77
Posts: 197
Joined: Tue Jul 15, 2003 11:24 am

RE: Flight Attedants In The U.S.A.

Sat Nov 29, 2003 1:02 pm

I fly many times a year and find that, IN MY EXPERIENCES, flight attendants are not overly-friendly, well-groomed or well-versed in hospitality. This applies to domestic or International flights I have been on. Don't get me wrong, I am not making any generalizations...this is purely what I have seen. I have had some F/A's who were exceptional, but they are always overshadowed by the bad ones. I can't say as I have ever had a rude F/A, but almost always have the dowdy, depressing, unfriendly ones who clearly would rather be at home.

On an AA flight from SJC-SAN last year, I sat right by the back galley as the F/A's gathered together there giggling and throwing bags of peanuts at each other. When a passenger a couple rows in front of me asked if he could get a snack, he was told that drinks ONLY were available.

I have been on America West a handful of times, and each time, the F/A's are dreary and lathargic.

On the couple of Air New Zealand flights I have been on, the male F/A's in First Class are cold and impatient.

When I flew ATA over the summer from SFO-MDW-MIA, the F/A's were unkind and shrill with the Spanish speaking passengers. They also yelled at an old couple who were having a hard time storing bags. On that flight, however, was also a great gal from Indiana, mid-40ish, who I had a great conversation with on both legs of the flight.

I work in the hospitality industry as a Front Desk Agent at a 5-star hotel. I do this job because I love the travel industry and I enjoy doing everything I can to make the guest's $300/night+ stay as enjoyable and memorable as possible. Sure, there are some days I am tired, or in a bad mood. But I always check my attitude at the front door and smile and make the guests feel welcome during my 8-hour shift. I have gotten credit cards, food and keys thrown at me. I have been screamed and cursed at. These things happen when you work with the public. But that is absolutely no excuse to be rude to guests or not give it your all as an employee. I am always disheartened to go on a flight where the F/A's can not even muster a smile. It makes me sad when I get checked into a hotel by a clerk who clearly does not want to be there.

I think the trouble is that it is difficult for companies to find employees who have that ultimate passion to be serving the public. I can think of 3 people I work with at the Front Desk who complain for their entire shift about being there and always want to go home early. A lot of people do these jobs just for the sake or doing it as a job. If you're going to be facing guests all day, everyday, you need to have the love and the drive to there doing it. Unfortunately many people don't.


Michael
 
uafedexflyboy
Posts: 27
Joined: Tue Nov 11, 2003 3:30 pm

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 1:07 pm

Proudtoflyaa,

When it comes to someone trying to pass off opinion as fact without substantial and credible support to back up the claim, I complately agree it is no longer vaild. I was not referring to merely your post about him but to the collection of posts prior to my own where insults and school yard "point and laughs" were taking place. I, for one, cannot really comment on his apparent reversal of the aging process as I don't follow his profile, but yes it does raise a few questions.

Simply put, the public insults and critcizing of a person is not, in my opinion, a very enlightened thing to do. I prefer to make up my own mind about people and these kinds of comments only fuel that desire. Smile
 
Qantasclub
Posts: 729
Joined: Wed Nov 19, 2003 2:48 pm

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 1:33 pm

Totally agree with UAfedexflyboy. This was always going to be a controversial topic, and, as with many other threads, people will agree and disagree. We all have 'personal experience' and yes, this may vary greatly, but whatever is said, at the end of the day, it's an opinion. That's it. One Opinion; and either you agree with it or if you think you know better, then feel free to disagree and say so why. If you don't agree, then don't resort to personal attacks. Who cares what he does or doesn't do for a living?
Argue and debate THE TOPIC, and around it. But to resort to name calling and personal attacks only makes you look out of control and clearly 'ruffled'.
Having said this, controversy is always entertaining. And I'm sure lhr001 is enjoying it too.
cheers

Qantasclub.
Long Haul is the only way to go
 
ual777
Posts: 1497
Joined: Thu Aug 14, 2003 6:18 am

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 2:15 pm

Ditto Mike 77.

I am a student, but I need extra money so I work at a Dairy Queen on the weekends to bolster my low "student" lifestyle. I too check my attitude at the door. If you guys have seen rude people on airlines, you should see fast-food!

However, for $7.00 an hour, I serve over 200 people, many of which are extremely rude. As Mike77 mentioned earlier, it is his and my job to do the utmost for EVERY customer who steps into the establishment. I think FA's should do the same.

When you sign on for a job, you do what you are told for that given salary; if you don't like it you can leave. That being said, I think that the majority of Flight Attendants in the U.S. do their jobs well. I also think that their looks should not matter as long as their physical condition doesn't interfere with there jobs (i.e. being obese or have some weird nerve or muscular disorder).
Just because someone is a little older or is "ugly" by your standards is no grounds to not fly that airline or chastise the attendant. That's disgusting.

Anyway, that's my 2 cents.


FLY THE FRIENDLY SKIES!
It is always darkest before the sun comes up.
 
Flying Belgian
Posts: 1906
Joined: Mon Jun 04, 2001 12:45 am

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 10:05 pm

Well,

As European, I often used to fly with U.S carriers to the States. I experienced AA & UA quite many times... now as Cabin crew member for a Belgian carrier I use to see them quite often in the crew rooms, the hotels and the airports and it doesn't give me the taste to fly them again. And very often, their appearance and behaviours are awfull well below European, Asian, and even African and Latin standards.

If I was to go back to the States, I would certainly pick an European Airline such as LH, KL, AF, BA, VS, SK, ...
I'm not in favour of extremist systems such as in SIA, but when you want to be a good flight attendant there's a MINIMUM of appearance, grooming and commercial sense to respect. For me most of the US carriers are out of the standards in this case.


Regards,


FB.
Life is great at 41.000 feet...
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 10:20 pm

Flight Attendants from all over the world can be mean and nasty. It has not been copyrighted to US based crews yet. I do think the patent is pending tho. Actually come on. Every human being is not perfect 24/7. Some crews are awesome others are not. All airlines have good and bad. And guess what? Even some passengers can be down right ....Well you know. Lighten up. And when you get onboard, if they are yacking? Just look them in the eye and say. "GOOD MORNING. How are you today?"Call them on the carpet . But actaully you would not believe how many times I stand at the door, in full uniform, welcoming people on board. They don't respond. Growl or are talking on the phone. But hey, that is my job. And it is ok with me. However. Please oh please. If you know of anyone who flies. What is up with going to the bathroom with no shoes on? YUCK ! ! !  Smile Happy flying one and all.
Florida Express, Braniff II and ......
 
AMM744
Posts: 202
Joined: Mon Oct 20, 2003 4:23 am

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 10:46 pm

It doesn't matter what industry or capacity Lhr001 works in, he as anyone else on this site has a right to air his views.

The sad part is that he's so right, US carriers have allowed themselves to get into this mess. There is just too much of this "corporate obsessed, money grabbing, sue your ass off mentality in the US", luckily we in Europe and the most of the rest of the world have been spared this affliction so far.

We simply would not choose a US airline for long haul for many of the reasons stated above. In fact I asked around with 10 of our friends here in the UK, some of them Malaysian born, some German, some US born and not one of them would choose a US airline to fly from LHR or LGW to points in the US.

Very sad if you ask me, not so long ago the US was so well known for it great service and politeness. Not anymore I guess.
 
plugger
Posts: 70
Joined: Fri Jul 11, 2003 11:43 pm

RE: Flight Attendants In The U.S.A.

Sat Nov 29, 2003 11:07 pm

I agree that if the passenger is polite the F/As will be polite, but not always.
We live in an age of offended feelings and self-analysis and the F/As are on the front line of public trends in that regard. Even if a pax is rude it is for the F/As to maintain their composure and smooth ruffled feathers regardless if their feelings have been hurt or not, it used to be part of their job to field difficult situations with charm and good sense, that always worked in the past except in cases of extreme drunkenness (on the pax's part) which used to be handed over to the cockpit personnel, then the drunk would usually settle down. Now there is chaos in the cabin and handcuffs and a general scene of prison lockdown occurs because some F/As are untrained to deal with the situation in a civil manner. Add to this the general herd-mentality of the experience combined with the ill-mannered members of a small percentage of the flying public and you lower the tone for everyone on board.

I was on a Comair flight recently and was subject to one of the ever-growing trends of people wanting to change seats so as to sit with a friend. Not a problem, usually, but this time the woman who wanted my seat, which I agreed to trade with her, gave me her seat assignment which as it turned out was already occupied. My fault for not asking to see her boarding pass. Anyway I was wandering up and down the narrow aisle of the packed CRJ700 looking for a spot. Finally I went in search of one of the F/As for advice and assistance in the matter. She was nowhere to be found until the co-pilot standing in the cockpit doorway, who obviously thought I might be going to storm the front office, pointed at the lavatory. The F/A within must have heard the conversation and opened the door, in my face, and I was confronted with a frizzy headed, dishevelled woman with a mouth full of toothpaste foam. She gurgled that I should take any seat I could find.

What astonished me is that she disappeared from view before the aircraft door was even closed and went to do her ablutions. There was plenty of time between the arrival of the plane and boarding of new pax for her to take care of her teeth!

UA is indeed one of the better-groomed teams of F/As, generally speaking, but there was an off-duty F/A helping out in first class on an ORD/TPA run wearing a pink sweat suit with Bugs Bunny emlazoned all over the top. Her hair was dirty and she looked like she was just out of bed and doing the washing up from the party the night before. But then she didn't look much different from most of the pax in first class as it turned out. So all carriers have their problems from time to time.

This is the price we pay for the World of Cheap Travel and frequent flyer programs. Good service costs more, slovenly service is cheap, a simple fact of economics and psychology. JetBlue has solved the service problem by having nanny-television at every seat. That is better than nothing but it is far from what I'd define as Excellence in service.