I just flew with them a couple of months ago. PHL
portion was on a brand new 330). My return was from CDG
on a 777.
The flight over was very good - I loved the very large personal screen I had (much better than on the 777), food and beverage service was all first rate as well.
The seats don't recline as far as I had hoped, so the night in the air wasn't as comfortable as it could have been, but it was still better than in the back.
The flight back CDG
was a different story. I am not an obnoxious American traveler (sad to say, there are many of these around). I speak 5 languages, love and respect other cultures very much. Unfortunately, one of those 5 languages is not French. I've flown on Alitalia and Lufthansa before without a problem, but Air France put a bad taste in my mouth.
There were 3 of us traveling together on the flight back. We were surrounded by French in the rows above and behind. When meals were served, we weren't offered bread. I had to ask for it both at breakfast and lunch. My friends had to make repeated requests to get a drink. This was in stark contrast to when a French person asked for something. The flight attendants would go immediately to the galley and fetch it for them, whereas we had to wait until they got to the end of the cabin, and hope they remembered. I thought it was just a breakfast, however at lunch, they again failed to offer me bread after they set my tray down. I also had to ask for wine-it wasn't offered to me automatically like it was to the French. To top it all off, I ended my meal with a request for a cognac. I was told that it would be brought to me in a moment as soon as they finished collecting the trays. It never came. I waited 5 minutes patiently and asked another flight attendant who walked by (and yes I did say "please"). She disappeared and I waited another 10 minutes and was starting to get impatient. I saw the original flight attendant that I asked standing in the aisle near the galley, so I pressed the flight attendant call button. She glanced up at the light in the ceiling and turned around and started chatting with one of her colleagues. At this time, the seat belt sign was put on, so I couldn't get up to go to the galley myself. After seeing clearly that she wasn't doing anything about the call button, I pressed it again a few minutes later. This time, nobody appeared to look at it.
Finally, after another 5 minutes passed, a flight attendant passed on the opposite side. I asked her for the cognac, and she said she'd be right back with it. A minute later, the original flight attendant that I asked the first time came back to me and said that she was sorry, but they just locked all the alcohol for customs clearance into the States, and she couldn't get it for me. She apologized for forgetting to bring it the first time. I was now very angry. I asked to speak to the purser. I waited another few minutes and he appeared with - guess what - a glass of cognac! I refused it. He asked why, and I explained the whole situation about how I had been treated since I was on board. He said that he couldn't believe that one of his colleagues would treat someone differently from the rest, and my friends backed me up as witnesses. He insisted that I take the cognac, and at that time I really wanted it to calm down. A few minutes later the flight attendants who I had asked came to me all puppy-dog-eyed wanting to know what they had done wrong. I calmly explained it to them, and they apologized, and claimed that the slighting wasn't intentional. I then said that I would prefer not to talk about it any more and that the matter was closed. As I was leaving, I was apologized to again.
I didn't file a formal complaint with Air France, however the entire incident should never have happened. I realize that we all have a bad day sometimes, but the behavior of the flight attendants was inappropriate, no matter what kind of a day they had. If I would have been a drunk obnoxious customer, I would have deserved the treatment. I was not, and now have a bad taste in my mouth in regards to Air France.
I would definitely recommend that you choose another carrier if you can.