I am an American who has been living in Europe for the past several months, during which time I have done quite a bit of flying. Since I've been here I've flown AA
, Ryanair, British Airways, bmi, and Swiss, and all of them have one thing in common -- not a single one operates their reservations phone service 24 hours a day. Most shut down at 8:00 or 9:00 on weekdays, 5:00 on weekends.
I am not
trying to start a US-Europe feud here, I am just wondering why there is no airlines in Europe seem to offer 24 hour reservations service. I don't think online booking has gotten as big in Europe as in the US. However, I also know that 24-hour customer service lines aren't unheard of in Europe, either (I have called Dell with computer problems a few times at 1:00 AM
). Is this a cultural difference, is the demand not there, or is ther some labor law that prohibits this? Just curious.