Pe@rson
Topic Author
Posts: 16015
Joined: Sat Jan 13, 2001 6:29 pm

SWA's Cancelled Flights - Pax Up In Hotels?

Tue Dec 09, 2003 12:16 am

If SWA cancels a flight which was meant to depart from somewhere at night, does it accommodate the inconvenienced passengers in an hotel? FR, for example, does not.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
luv2fly
Posts: 11056
Joined: Tue May 13, 2003 2:57 am

RE: SWA's Cancelled Flights - Pax Up In Hotels?

Tue Dec 09, 2003 12:23 am

I am not sure, tho for a mechanical reason I would think yes they would, for weather than no.
You can cut the irony with a knife
 
Guest

RE: SWA's Cancelled Flights - Pax Up In Hotels?

Tue Dec 09, 2003 1:15 am

As far as I know all US airlines will provide a hotel if the flight is cancelled due to MX, or crew, or another issue in the airlines control but I doubt they do for weather, its an act of god and airlines are not required to do much other then rebook you on the next available flight, they dont have to rebook you on another airline but they often do as a courtesy in waether situations.
 
FRA-Runway
Posts: 76
Joined: Mon Jul 26, 1999 11:47 pm

Ryanair - Not Compliant With New EU Law

Tue Dec 09, 2003 1:36 am

According to the new EU passenger rights, to be seen at:
http://europa.eu.int/comm/transport/air/rights/doc/pr_2003_10_15_en.pdf
the practice of ryanair is illegal.
"in case of cancellations, passengers will receive ... hotel accommodation, when a cancellation obliges a passenger to stay overnight, reimbursement, when a cancellation delays a passenger for at least five hours."
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: SWA's Cancelled Flights - Pax Up In Hotels?

Tue Dec 09, 2003 1:46 am

If it's weather related, no US airline will provide overnight accomodations. As far as the EU regulation - it's a bit ambiguous - it states:

When airlines or tour operators cancel flights on their own responsibility,

Weather cancellations most certainly are not the responsiblity of the carrier.
 
clrd2go
Posts: 976
Joined: Sat Mar 01, 2003 4:43 am

RE: SWA's Cancelled Flights - Pax Up In Hotels?

Tue Dec 09, 2003 3:28 am



My wife and I were awaiting a USAirways Express flight from ABE-BOS
one late summer evening when in came a nasty string of T storms..they
cancelled our flight. We weren't expecting overnight accomodations, however,
my wife noticed a young mother with her child obviously distressed and went
to the counter to help her. She (the mother) was trying to get USAirways
to do something for her. My wife chimed in and soon enough they gave the
woman a voucher for a hotel room. As my wife started to walk away, the
supervisor called her and gave us one as well.

Jim
What a long strange trip it's been