Skymonster
Topic Author
Posts: 3428
Joined: Fri Oct 12, 2001 7:53 pm

Swiss - Rip Off At Birmingham

Thu Dec 18, 2003 6:55 am

So, not content with ripping me off with a £510 fare for a day trip return from BHX to BSL, Swiss then slap me with a further £25 charge for a paper ticket issued TOD at BHX. £25 for a paper ticket - come on, that's insane, there's no way it costs that much to issue a paper ticket!

But that's not all. I don't WANT a paper ticket - I'd have been more than happy with an e-ticket. But Swiss haven't got the system in place at BHX to support e-tickets, so I can't have an e-ticket. But that's hardly my fault as I'm not responsible for implementing e-ticketing systems for Swiss at BHX. And yet even though I can't have an e-ticket they still rip me another £25 for a paper ticket. Hmmm!!! we can't issue an e-ticket but you still have to pay for a paper ticket - talk about a licence to print money. And not content with all that, they charge me for coffee on the flight too.

There is no wonder that airline is going down the pan - they deserve all they get.

Andy
There are old pilots and there are bold pilots, but there are no old bold pilots
 
flyf15
Posts: 6633
Joined: Tue May 18, 1999 11:10 am

RE: Swiss - Rip Off At Birmingham

Thu Dec 18, 2003 7:00 am

You could've just flown another airline...
 
Demoose
Posts: 1891
Joined: Thu Mar 08, 2001 8:06 am

RE: Swiss - Rip Off At Birmingham

Thu Dec 18, 2003 7:09 am

Why not write to them, you never know they might give you some discount on a future flight for the inconvenience you experienced.
Take a ride...fly across the sky
 
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Richard28
Posts: 1619
Joined: Thu Aug 14, 2003 5:42 am

RE: Swiss - Rip Off At Birmingham

Thu Dec 18, 2003 8:12 am

jeez! you could fly to New York twice for that, get free food and drinks on all four flights, and still have some £110 shopping money!
 
CKT789
Posts: 400
Joined: Sat Sep 27, 2003 5:56 pm

RE: Swiss - Rip Off At Birmingham

Thu Dec 18, 2003 11:43 pm

I have a friend who got moved onto another flight from Athens to Zurich with Swiss but when he turned up on the day, they wanted 25 GBP from him. He paid it, but his travel agents complained and he got the money back.
 
scf158
Posts: 406
Joined: Fri Dec 12, 2003 1:22 am

RE: Swiss - Rip Off At Birmingham

Fri Dec 19, 2003 12:42 am

Thats switzerland for ya, wealth by stealth....
 
TriStar500
Posts: 4411
Joined: Thu Nov 04, 1999 9:50 pm

RE: Swiss - Rip Off At Birmingham

Fri Dec 19, 2003 12:52 am

That's market economy for you - in a captive market, they rip you off as much as they can.
Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
 
luv2fly
Posts: 11056
Joined: Tue May 13, 2003 2:57 am

RE: Swiss - Rip Off At Birmingham

Fri Dec 19, 2003 1:38 am

That is an awful policy to have. If you do not have the e-ticket possible in that airport, then do not penalize those people because you do not have the technology in place to serve them in the way YOU want. You Swiss should be glad they chose to fly you and this is how you in turn thank them, bend over grab your ankles so we can screw you again, thank you Swiss can I have another, please........
You can cut the irony with a knife
 
Skymonster
Topic Author
Posts: 3428
Joined: Fri Oct 12, 2001 7:53 pm

RE: Swiss - Rip Off At Birmingham

Fri Dec 19, 2003 8:26 am

You could've just flown another airline...

Not between BHX and LH / LFSB), France">BSL I couldn't - well at least not without changing airplanes somewhere else and substantially longer journey times. Next time I'm flying LH via FRA and Swiss can stick its paper ticket charge where the sun doesn't shine, along with their lost revenue.

Andy
There are old pilots and there are bold pilots, but there are no old bold pilots
 
Unique
Posts: 1621
Joined: Fri Mar 14, 2003 12:48 am

RE: Swiss - Rip Off At Birmingham

Fri Dec 19, 2003 6:46 pm

You could have actually found out the info about e-tickets (http://www.swiss.com/web/IE6/trip-planner/id-tp-ai-e-ticketing.htm#e-ticketing-availability) but there it also says that traditional tickets are USD15 more expensive. GBP25, however, is indeed a rip off and should be claimed back! Good luck...
 
hb-iqa
Posts: 46
Joined: Fri Dec 10, 1999 3:53 pm

RE: Swiss - Rip Off At Birmingham

Fri Dec 19, 2003 9:13 pm

My understanding was that the printed ticket service charge should only be required if the customer explicitly demands a printed ticket for a city pair where an electronic ticket would actually be issuable. For those routes where an e-ticket is unavailable, the extra charge should not apply. Maybe the rules have changed?

However, instead of spending your time complaining on this forum Skymonster, write a polite letter to Swiss customer services explaining the situation and perhaps you will be pleasantly surprised at the result.

As for the original ticket price - it is supply and demand - and Swiss are certainly not the only ones to charge what they think the market can accept. But it is a free world and you can choose whether to fly with them or not. And bear in mind that not every airline can fly you there and back for 2p thanks to debatable subsidies.  Wink/being sarcastic
 
Rotate
Posts: 1448
Joined: Tue Feb 11, 2003 5:52 pm

RE: Swiss - Rip Off At Birmingham

Fri Dec 19, 2003 9:25 pm

ciao andy,

what happened to you doesnt surprise me at all. i have witnessed a lot of such things in the past,I try to avoid them, where I can.

robin
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