JBLUA320
Topic Author
Posts: 2997
Joined: Mon May 27, 2002 8:51 am

Continental Lost Our Credit!

Sat Dec 27, 2003 1:53 pm

Everybody, I need your help.

Continental Airlines issued us a $100 credit under my sisters name due to a price difference regarding a switched flight in late November. We were told that a document would be mailed to our home or sent to our email within two weeks and that we did not need to keep the confirmation number any longer. The email nor letter ever arrived, and a call to Continental assured us we'd have it soon.

Now, we still dont have it, and my sister would like to fly home for a long weekend in mid-January and we want to use the credit. We called Continental, explained our situation and was told that without the confirmation number, they could not find any records and the man also said Continental does not issue credits like that. When asked what I was supposed to do, he implied that we pay the full price without the credit, as there was basically no way to get the credit without the confirmation number or credit number.

What pisses me off is that Continental told us we didnt need the confirmation number, and then never sent the letter, leaving us in a hole.

Rarely do I feel betrayed by Continental, but this really makes me mad. What should we do to try and find a way to retrieve this credit? The arrogance of the agents at Continental's 1-800 number is getting old and the flights from Pittsburgh to Newark are not getting any cheaper.

Help is appreciated

Thanks
JBLU
 
flyf15
Posts: 6633
Joined: Tue May 18, 1999 11:10 am

RE: Continental Lost Our Credit!

Sat Dec 27, 2003 1:55 pm

Call Continental, state the facts, including how they are at fault. Tell them how this has affected you and what you want done about it. If it doesn't work, ask for that person's boss/manager/supervisor. Keep going up the line until something happens.

By all means, do not let them get away with it.
 
ramerinianair
Posts: 1452
Joined: Tue Nov 11, 2003 6:03 am

RE: Continental Lost Our Credit!

Sat Dec 27, 2003 2:02 pm

Call 1-800we-care-2 thant's their cstomer care number. Do what I did, be persistant and get on person's name and call them over and over again ask for them and they will get to the bottom of it. If they tell you they'll look into it still call be persistant and don't take their word for it, call, call, call. They will eventually make you send a letter into a P.O box in Houston so a supervisor can look at it. Most of all, be Persistant!!!

Good Luck
-S.R.
W N = my Worst Nightmare!!!!!
 
JBLUA320
Topic Author
Posts: 2997
Joined: Mon May 27, 2002 8:51 am

RE: Continental Lost Our Credit!

Sat Dec 27, 2003 2:07 pm

Thanks for the quick replies, guys. I really appreciate it

JBLU