Some reviews from www.Carsurvey.org/Air
"A last minute change of aircraft meant we were reseated in the emergency exit row (we had been assigned the back row originally), which was nice.
The flight out was about ten minutes late due to storms over Birmingham, but we got off lightly compared to other flights from Terminal Two.
On-board service was very good - a free newspaper as we boarded, then a bar service. I asked for an airline bottle of wine (a third of the usual size - very handy) and was asked by the purser if I wanted another for later. Yes please!
Food service was a choice of sandwich and a chocolate bar. After this, the cabin crew came round offering tea/coffee.
The cabin crew were very professional and friendly. I was very impressed.
On the return, the flight was about twenty minutes late - but we left before the BA
Manchester service (from the same departure area) which should have gone at least half an hour before ours, so again we were lucky.
Service again excellent, though no offer of a second bottle of wine this time (a good job too as I was driving).
Some people mention that the CRJs that Duo use are a bit cramped, but I didn't have any problems with the seating (on the way back we didn't have the emergency exit seats, but conventional ones). I'm about six foot.
I look forward to travelling with them again in the future."
"I flew with this Airline very often in the past years: the first time was in 1993 when they were trading as Brymon European Airways, and I have always found the service excellent and cabin crew very friendly, careful and particularly professional.
I flew with this airline again during their franchise period with BA
while they were operating in BA
colours, and the service had always been very good (Maersk Air Ltd).
The first leg to BHX
was a good one: the plane, a CRJ 700, looked pretty new: good leather seats, clean and tidy, and the cabin crew were really good in the way they assisted us!
But the way back to Milan was terrible!!
The plane was a little bit messy: Maersk Air logo on the fuselage, cabin crew in BA
interiors and inside the plane there were logos of the new Duo Airways Ltd Company name.
A few passengers wondered which airline they were going to fly with...!!
The worst thing was the service provided by the two cabin staff: the steward never smiled and the same for the the stewardesses.
The service was delivered in a very poor way with no enthusiasm at all. All the announcements were made with a low and monotone voice.
They looked angry for some reason..
It has been the first time that I deplaned with a strange feeling of confusion in my mind.
I do hope that next flights will be better, otherwise I ll will swap to BA
"Due to strike action at LHR
we were redirected onto Duo Airways (BA franchise) flight to Birmingham. I think they used to be Maersk Air.
It was a 52 seater plane and was painted in Duo Airways colours, but the 2 cabin crew wore BA
uniform and the inside of the plane was BA
decor. Good legroom, leather seats and tasty food and drink. The cabin crew kept asking if you wanted more drinks and they were great! Purser Jo and steward Nigel were friendly and professional, finding time to talk to all passengers on a flight that they had expected to be almost empty!"
I won't take any off the duo website as that might be slightly biased