XJFA
Topic Author
Posts: 60
Joined: Fri Nov 14, 2003 1:49 pm

Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:10 am

Ok i know there is a lot of FA bashing on here, and i'm not excusing Rude nasty behavior, but just wonding what things really put the FA's out there in a mood.
On my most recent trip, I had a 6 leg day which was extended to 5 hours duty time to end up with 8 hours on the ground and be back @ 640am to fly again. Lack of sleep lack of food, and I know I was not to plesant that day.
Also, what really gets me is when people that are "elite" fliers that don't do what they are supposed to. IE we make the announcemtn 3 times stow your bags, turn off electroncs put up your trays etc...... and after all this they still give you a nasty evil look or say like, "I always get to do....." NO YOU DON"T. They know better and i just want to beat them sometimes.
I aslo hate it when if we don't have Coke or a certin liquor, they give the "HUFF" and act like it was my fault that the airline doesn't carry they selected beverage. One pax even went so far to ask me to go to the shop at in the terminal and buy him something. And again, most of the time its elite fliers that fly all the time, (i know b/c i have a manifest) and they still do this.
Also, when someone in the first row of first class takes off his shoes and puts his feet up on the wall. TACKY!!!! If people do this on a plane, i would hate to see what their home looks like.
OH and the other day i almost hit a pax, i hate a tray of drinks in one hand helping a pax put a bag in the overhead with the other hand and this m/fer had the nerve to start poking me in the side b/c he needed a rum and coke right now. ARGH!!!!!
What really gets under you skin???? Does this stuff bother anyone else, or do i need to go to anger managment?
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:36 am

In the past few threads that you have initiated or added influence to you... there is a very strong and overwhelming overtone...

You seem a bit burnt out!

To be a Flight Attendant is not to pour hot water at the foot of a restroom as you stated that you enjoy doing.

To be a Flight Attendant is not to snap at a passenger when you are asked a question or bothered.

To be a truly dedicated and persoanble Flight Attendant you must take pride in your appearance, your manners, your safety, and most of all yourself!


LHR001
 
XJFA
Topic Author
Posts: 60
Joined: Fri Nov 14, 2003 1:49 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:41 am

Well then to be a pax....
You should do what you are told.
Not complain about things that are out of FA's control.
You should not try to bring excessive bags on board
You should not try to bring oversized bags on board.
 
PiedmontGirl
Posts: 1112
Joined: Mon Nov 24, 2003 2:39 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:41 am

XJFA:

Also, when someone in the first row of first class takes off his shoes and puts his feet up on the wall.

Actually, my personal favorite is the one who takes off his shoes and socks, props his feet up against the wall and clips his toenails. This often results in toenail clippings flying into the drinks of the people on either side of him.
 
LHR340
Posts: 819
Joined: Tue Apr 29, 2003 1:18 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:44 am

Woah! You should always remain professional whatever career you have. I can assume that a lot of passengers may do some rather annoying things, but you have to remain cool, even if the day has been long and you have had lack of food and sleep.

LOL PiedmontGirl - now that I would have to stop!

LHR340

[Edited 2003-12-31 00:46:33]
A340 LoVeR! EC-GQK - LHR The Bussiest International Airport & 3rd Bussiest In The World!
 
aa757first
Posts: 3140
Joined: Sun Aug 03, 2003 11:40 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:45 am

Reasons passengers are in bad moods.

1. Flight attendant pours warm apple juice outside of the lav so bare-footed passengers believe they have stepped in urine.
2. Flight attendants lie to passengers and tell them their is only one meal choice so the crew can have the tastier option.
3. Flight attendant serves them decaf coffee even if they requested regular.

If you don't understand the above part, look for this user's other thread on "evil" pranks.

I understand flight attendants have tough jobs, but I find it odd this particular user has posted this after the other thread he wrote.

AAndrew
 
User avatar
EA CO AS
Posts: 13502
Joined: Wed Nov 14, 2001 8:54 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:48 am

Why is it that some self-important "I'm a customer, and the customer is always right" do-gooder always has to come along and throw cold water on these funny threads?  Insane

Get a life and lighten up, seriously. Let the guy vent.

Does this stuff bother anyone else, or do i need to go to anger managment?

No, you don't need anger management. You're venting about some not-so-pleasant parts of your job, which is a healthy thing to do.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
WindowSeat
Posts: 1198
Joined: Tue Sep 23, 2003 3:01 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:49 am


Actually, my personal favorite is the one who takes off his shoes and socks, props his feet up against the wall and clips his toenails.

Yes, that is disgusting, I imagine for the passengers next to him/her too. I would say something if I was sitting near someone like that.

cheers

I'm all in favour of keeping dangerous weapons out of the hands of fools. Let's start with keyboards.
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:51 am

The person who started this thread is from 21-25 and is living in CVG.... One of a few things....

1/ He-She may work for Delta Airlines

2/ He-She may work for ComAir

3/ He-She does not realize the importance of service in the industry


LHR001
 
aa757first
Posts: 3140
Joined: Sun Aug 03, 2003 11:40 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:53 am

Why is it that some self-important "I'm a customer, and the customer is always right" do-gooder always has to come along and throw cold water on these funny threads?

Get a life and lighten up, seriously. Let the guy vent.


From what I have read in other threads, flight attendants have very difficult jobs. After reading some FA horror stories, I can only imagine the headache they may have after a long day. If this user wants to vent, so be it. Come on here and vent as much as you want. But if what he said about those pranks is true, well then get another job where you aren't under the same pressure.

AAndrew
 
PSU.DTW.SCE
Posts: 6118
Joined: Mon Jan 28, 2002 11:45 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 8:59 am

LHR001....wrong on those airlines you've mentioned.....the little redtails have a crew base there too....

You don't understand, the most difficult part about any job in the service industry is when people won't comply with the rules, regulations, or do what is told. The rules and procedures exist for a reason. Number 1 in the airline industry is safety, and second is to make things orderly. You can only tell people something so many times before you reach a breaking point. Face it, some people are very ignorant and too stuck on themselves, as they have and I'm better than everyone else attitude.

Lack of common courtesy is the biggest problem, this isn't limited to just the airline industry, but society in general.
 
xjramper
Posts: 2318
Joined: Wed Dec 10, 2003 1:10 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:01 am

To be a truly dedicated and personable Flight Attendant you must take pride in your appearance, your manners, your safety, and most of all yourself!


Yeah and to be a passenger, you need to be even more dedicated to this set of rules. Passengers need to realize that the world doesnt revolve around them. Quick story:

We had a passenger who just turned into a silver...A SILVER (not that it really mattered) elite passenger who demanded that we pull off a passenger on our flight just so she could get on, cause she showed up 25 minutes before the flight was departing...A SILVER elite.

People step down from that little cloud. There are only certain things to expect for elite pax...unexpected upgrades, maybe towards the front seating, and discounts on other certain things...nothing more. If you want something more...then start your own damn airline.

And it seems that this discussion is directed towards the premium fliers. HMMM...me thinks something is up.

End of my banter. Have a great New Year and God Bless America,
XJR

[Edited 2003-12-31 01:06:22]

[Edited 2003-12-31 01:09:04]
Look ma' no hands!
 
5T6
Posts: 264
Joined: Sun Dec 14, 2003 12:20 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:02 am

XJFA.....

I can understand your frustration at having to deal with unreasonable or unruly passengers, but remember that there are a lot of your customers (yes...they are CUSTOMERS. They are not an inconvenience - they are rather, the reason you have a job) that may very well be taking trips that they would rather not be taking. Perhaps they already have had a long day at their jobs, then have to take a 4 or 5 hour flight (and not in FC or Business - maybe their company has had to make cutbacks, too) with you and your surly demeanor, then wait for their luggage, catch a cab to a hotel, find a bite to eat (unless you are lucky enough to get something other than a bag of peanuts on the flight), then get up in the morning for a full day of meetings with people that he perhaps doesn't like, then only to have to repeat the above process going home.

Yes, you FA's do have a tough job sometimes. But it IS the occupation that you chose...right? We all have our crosses to bear. Chin up, and smile!! I've never snapped at or been rude to an FA in my life (although there have been times I've been tempted), but I would never tolerate an FA being rude to me for no reason. His/Her name would be promptly reported to the Captain upon landing, as well as a sternly worded letter to the carrier's Customer Service department.

Enjoy Flying...and the poeple you fly with!!

Mike
I see my Cats as Companions. My Cats see Me as Furniture!
 
PiedmontGirl
Posts: 1112
Joined: Mon Nov 24, 2003 2:39 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:23 am

WindowSeat:

Actually, my personal favorite is the one who takes off his shoes and socks, props his feet up against the wall and clips his toenails.
~~~~~~~~~~
Yes, that is disgusting, I imagine for the passengers next to him/her too. I would say something if I was sitting near someone like that.


It's particularly disgusting for the people sitting on either side of him. It's far less disgusting for the F/A. The people on either side of him are pretty much stuck by him for the duration of the flight. The F/A is not.
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:24 am

As usual it the U.S. based Flight Attendants that are backing up the notion that it is okay to banter at passengers.

As a ex-Flight Attendant for a major Perisan Gulf based airline... take it from someone who has served the wealthiest of passengers, and endured many long and tedious days....


- The position of Flight Attendant is an honor. You are given the safety and service of many passengers. It is in your hands alone to make the passenger return. You are in no position what so ever to demean or snap at a passenger. Without the passengers and their demands there is no needs for a Flight Attendant.

In the United States, I have noticed a trend that many of you when asked why you do not offer 5 star service, or take extra care of your appearance seem to all have the same response-

" We are here for your safety"

You are correct... However, the most important part of the safety is very clearly stated as the critical phases of flight. The occurance of an inflight explosion, hijacking, or other occurance are slim to none! What are you doing the other 2 - 12 hours of flight?

It does not make sense to hide behind an excuse. You are here to afford the most hospitable experience and the most elegant of presentation. Yes, presentation! You can learn a thing or two from your counterparts in Europe and the Middle East when it comes to presentation!

In closing...

Remember-

You can leave the company as quickly as you entered! You never know who is on this forum... It could be your In-Flight Supervisor, a fellow Flight Attendant, or the CEO.... Just watch your P's and Q's when lashing out as to why you dont like your position!

To be a Flight Attendant is not a job it is a career!

To be a Flight Attendant is not a paycheck it is a way of life!



LHR001
 
xjramper
Posts: 2318
Joined: Wed Dec 10, 2003 1:10 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:30 am

That was beautiful... Insane
Look ma' no hands!
 
User avatar
EA CO AS
Posts: 13502
Joined: Wed Nov 14, 2001 8:54 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:30 am

As a ex-Flight Attendant for a major Perisan Gulf based airline... take it from someone who has served the wealthiest of passengers, and endured many long and tedious days....

LHR001-

With all due respect, when was the last time you worked as a crewmember? Being a flight attendant is no longer the glorified, well-paying, jet-setting job you've discussed, especially here in the U.S. Flying has become mass-transportation, and it's more like bus service than anything else.

Believe me, I'd love to see air travel go back to how it was in the 60s and 70s. Yes, I know there are those of you who would say, "B..b...but no one could afford to fly back then!" BINGO! Only the well-heeled, affluent travelers took to the skies, making it a much more pleasant experience.

People wore their Sunday best. People were well-behaved, treated employees with respect, and were treated like gold as a result. Today, airline employees are treated with disdain and contempt by the Greyhound crowd.

THAT is why F/A's are in bad moods these days. If you can't understand it, perhaps you need to come work for a U.S. major or national carrier and you might see things from a different perspective.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
xjramper
Posts: 2318
Joined: Wed Dec 10, 2003 1:10 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:34 am

Give me a break. They know people a pain-in-the-ass more than you think. They are not venting it face to face in uniform to a passenger. They are bantering about it on a forum that you are hmmm...annonymous. And trust me it needs to be talked about.

Non-flight attendant,
XJR
Look ma' no hands!
 
xjramper
Posts: 2318
Joined: Wed Dec 10, 2003 1:10 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 9:40 am

That last comment was not directed at you EA CO AS.

XJR
Look ma' no hands!
 
Bobs89irocz
Posts: 599
Joined: Fri Aug 22, 2003 4:52 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:02 am

EA CO AS- You hit the nail on the head, i work over by Air Wisconsin almost everyday. Your observation or opinion is exactly how i see it at that terminal. The flight crews run from plane to plane for there 30min-2 hour hop to the next bus stop. Flying is very different from the way it use to be. When i say the way it use to be i mean back in the early 90's. Im a young guy and i still see a huge change in the airline industry. The industry changed because they lower the fares and more and more people can fly. Well now that ANYONE can fly they get all kinds of people, people who dont care, lack respect for others, dont understand situtations when they cant get there way just because they paid for there flight, self centered jurks. I feel bad for the flight crews sometimes, that is why they fight for every penny they make. Every cent they earn is worth the time they put in. My GF flys for a commuter as well, i see on a day to day bases not only from my job but from hers how much of a toll people put on her. It sucks and isnt worth the money she makes, but its a way of life as LHR001 stated and she is payin her dews now, eventually it will pay off. Not just for her but for every other person who deals with this carrer choice.
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:15 am

What puts me in a bad mood as a flight attendant? Working with pissy little_______that pour liquids outside the bathroom ! And then expect the world to respect them ! Dude. Get real here !
Florida Express, Braniff II and ......
 
PiedmontGirl
Posts: 1112
Joined: Mon Nov 24, 2003 2:39 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:32 am

Flyguyclt:

What puts me in a bad mood as a flight attendant? Working with pissy little_______that pour liquids outside the bathroom ! And then expect the world to respect them ! Dude. Get real here !

That will put me in a bad mood, too.

I find it to be amazing that anyone would do a thing like that and then expect anyone on this planet to respect her. My mind doesn't even wrap around that kind of behavior.
 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:37 am

You never know who is on this forum... It could be your In-Flight Supervisor, a fellow Flight Attendant, or the CEO.... Just watch your P's and Q's when lashing out as to why you dont like your position!

No airline will fire an employee by going online and complaining about some aspect of their job.

To be a Flight Attendant is not a job it is a career!

So then why wasn't it for you?
Your bone's got a little machine
 
iflyatldl
Posts: 1796
Joined: Mon Nov 03, 2003 1:41 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:45 am

Oh,the post about Evil Things f/a's Do come to mind!  Big grin
Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
 
Guest

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:50 am

Sounds like someone loves being a flight attendant except for the damn customers (better known as passengers). Yes people are assholes, yes the filthy rich or elite think they are just that.. elite. Are they? Hell no. Money can't buy class and frequent flyer miles sure as hell don't either. Some people are classless filthy scumbags. But you selected the career of flight attendant where you are on the front lines of dealing with these assholes your employer knows as customers. Suck it up and deal with it or find a new job.

I used to have a job where I talked to stupid people who order shit off TV all the time. I felt them getting on my last nerve so I quit. I feel much better now but my tolerance for human stupidity is still very low.
 
IHadAPheo
Posts: 5499
Joined: Mon Sep 17, 2001 3:26 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:52 am

First I have to say that I am not now nor ever have been nor imagined that i was an FA. The only comments I have about this entire discussion are as follows...

If your job is in customer service (and I do think FAs job is partly customer service) and youhave a customer that is getting under your skin so to speak I feel that the bestway to handle them is to "kill them with kindness", I always take pleasure in knowing that if one of my patients is being an idiot I still treat them like royalty , this is the only way I get back at them. The only excepyion to this is if they are being a danger to themselves or others.

I also have to add that if I was ever a passenger on a flight a saw an FA intentionally pour a liquid on an aircraftcarpetonly to have a shoeless passenger walk on it I would inform the wetfooted flier from whench the liquid came and sit back and watch you explain yourself.

Treat people how you would like to be treated and I think you'll be happy with the resulting treatment youget in return. Trust me an intelligent business person can tell if you are disrespecting them, you might think you are getting away with something but trust me their opinion of not only you but your airline are going down the crapper due to your actions.

Yours,
IHadAPheo
Pray hard but pray with care For the tears that you are crying now Are just your answered prayers
 
drewwright
Posts: 530
Joined: Tue May 15, 2001 3:51 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 10:57 am

Kill them with Kindness! Thank You! thats what I do, and it hasnt failed me yet.
It even works on superduper stratosphere titanium elite milage passengers as well!

DRW
 
iflyatldl
Posts: 1796
Joined: Mon Nov 03, 2003 1:41 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:02 am

How would you like to be on the other end of that stick as a paying pax? I'm sure there are SEVERAL pax who have a warm puddle of apple juice just waiiting for you.  Big grin
Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
 
Guest

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:07 am

If it were me it wouldn't be apple juice.
 
drewwright
Posts: 530
Joined: Tue May 15, 2001 3:51 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:09 am

The apple juice thing is a litttle over the top I agree. I used to tell passengers not to go in the lav shoeless, but why bother, if you want to step in a strangers bodily fluids all the power to ya.

As far as other shoe related matters the only thing I wont let pax do is put their shoes in the overheads. I think most people agree they dont want their bags smelling like sweaty feet. Yuck
 
LH454
Posts: 14
Joined: Sun Dec 07, 2003 10:35 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:09 am

I would like to know which airline XJFA is working for, because he gave me reasons not to fly this airline.

I can hear the PA announcement he gives his pax. " Hey guys, come in, sit down, don´t move and shut up for the rest of the flight".

Happy new year

Kevin

 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:11 am

I just got done with a 9 day trip today. Met up with some Airliner.net people in India. And had great passengers and crew. No apple juice was on the floor and all were happy !

Happy New Year All  Smile

Florida Express, Braniff II and ......
 
Guest

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:13 am

If you don't want me to have the occasional ill-mannered day....

-Don't snap your fingers at me
-Don't pinch my arse when I walk by
-Don't yell "Hey stewardess!" and point to your oversized bag you've abandoned in the aisle
-Don't make a "wow, this airplane is small!" comment as you get on.... crew members hear that a few dozen times a day and it isn't cute
-Don't complain because commissary hasn't given me materials to perform a drinks service, and do not get cross when you are informed that it is airline policy to not serve liquor or even stock it for that matter

I believe that some people like Lhr001 have too high of a standard.... one that is unrealistic.... I am sure working at a Middle Eastern carrier (as some of my friends have at Emirates and Royal Jordanian) is quite a bit different... those airlines have no budget cap to speak of, not having to worry about making money so they need not worry about expenses.... the resources available on a widebody from a money-rich airline are different than are present on a smaller aircraft at an airline struggling to stay out of bankruptcy on a shorter domestic segment.... Oh, and in the U.S., our housing is not paid for by the airline like some Middle Eastern... and we are perpetually short staffed!
 
Dasheighty
Posts: 304
Joined: Wed Nov 03, 1999 1:54 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:18 am

I work for Avis Rent A Car so I get them after the flight. i dont know who does what but some of them are nasty!

And if your wondering if I mean the flight attendents or the Passengers the answer is yes
 
drewwright
Posts: 530
Joined: Tue May 15, 2001 3:51 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:20 am

"Don't make a "wow, this airplane is small!" comment as you get on.... crew members hear that a few dozen times a day and it isn't cute"

Yeah I HATE that one too.
Just tell them to think of it as a "clown car with wings"
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:23 am

And welcome aboard the Barbie Funjet. Soon departing for ........

 Smile
Florida Express, Braniff II and ......
 
iflyatldl
Posts: 1796
Joined: Mon Nov 03, 2003 1:41 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:27 am

A Towncar with wings can be cute- at times!  Smile Oh hell, who am I kidding/ Clowncar/Towncar-Let's call the whole thing off! lol!  Laugh out loud
Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
 
jeffrey1970
Posts: 1241
Joined: Sat Apr 07, 2001 1:41 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:29 am

Flygirlhels,

When people snap there fingers at you do you ever feel like saying "very good, I am so proud of you that you can do that." LMAO ha ha ha. As far as passengers being upset about not having the kind of drinks or meals that they like, they can always buy whatever they like and bring it on the plane.

God bless through Jesus,

Jeff
God bless through Jesus, Jeff
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:32 am

A passenger snapped his fingers at me about a month ago. He had finished his cell phone call. He wanted a drink. No problem. I just looked at him. And said, what would you like? He told me. I said. Could you please not snap your fingers at me for at least 10 minutes? My time released prozak had not kicked in yet. He laughed his #@* off and shook my hand at the end of the flight.

 Smile
Florida Express, Braniff II and ......
 
JAFA
Posts: 740
Joined: Wed Aug 27, 2003 1:31 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:35 am

I think it has to do with emotional maturity. I went through the terrible two's (2nd year of flying) and became a better person/FA for it. I refuse to let some situation or passenger raise my blood pressure. I try to be patient, resonable, and pleasant at all times. Its hard to give outstanding service to each passenger when you are only serving beverages and short staffed on several full flights during your 12 hour day. But I still try. By the way the whole apple juice thing reeks of immaturity. I will give XJFA the benefit of the doubt. Sometimes good people make mistakes. Judging by the response of this forum I hope she/he realizes thier error in judgement.
 
acidradio
Crew
Posts: 1595
Joined: Mon Mar 12, 2001 3:19 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:42 am

There is a restaurant called Ed Debevic's in Chicago where the whole purpose of the place is to have rude service. It is a diner and the servers are supposed to be as rude as possible, you are actually eating at a restaurant where service is purposely anything but #1. What if someone started an airline where the crews were SUPPOSED to be rude to everyone? Just an idea.
Ich haben zwei Platzspielen und ein Microphone
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:43 am

Then XJFA would be employee of the year !

Just a thought  Smile
Florida Express, Braniff II and ......
 
garnetpalmetto
Posts: 5351
Joined: Tue Oct 21, 2003 1:38 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 12:28 pm

As a ex-Flight Attendant for a major Perisan Gulf based airline... take it from someone who has served the wealthiest of passengers, and endured many long and tedious days....

Liar001, if I were a FA for any airline I'd be offended at your blatant lying. You've as much as admitted in another thread that you've never worked as a FA. Give it a rest. You're as much an authority on being a FA as I am..that meaning no authority at all. When precisely were you a FA? Before or after you were a CEO/in real estate? This is misrepresentation of the highest extent and you should be ashamed of yourself. If you possessed any of the morals you claimed to you'd abandon this hypocrisy.
South Carolina - too small to be its own country, too big to be a mental asylum.
 
LFutia
Posts: 3155
Joined: Sun Dec 08, 2002 11:04 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 12:32 pm

2 words: Sex Deprived

Leo/ORD
Leo/ORD -- Groetjes uit de VS! -- Heeft u laatst nog met KLM gevlogen?
 
AnsettAW
Posts: 200
Joined: Mon Dec 15, 2003 4:28 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 1:02 pm

Only the well-heeled, affluent travelers took to the skies, making it a much more pleasant experience. People wore their Sunday best. People were well-behaved, treated employees with respect, and were treated like gold as a result. Today, airline employees are treated with disdain and contempt by the Greyhound crowd. THAT is why F/A's are in bad moods these days. If you can't understand it, perhaps you need to come work for a U.S. major or national carrier and you might see things from a different perspective.

Traveling is a lot more accessible than it was years ago...but there are plenty of ill-mannered affluent travelers. I'd say it's more a commentary on how our society as a whole has become more self-centered and disrespectful and not necessarily related to socioeconomic status. I never worked as a F/A so I'll never truly know your frustrations, however I did work a few years as a front desk clerk of a hotel and some of the most demanding and frustrating guests were "well-heeled" travelers!

A.
Snap, Krackle, and Pop are thinly veiled emblems for the Trilateral Commission.
 
LHR001
Posts: 966
Joined: Mon Oct 27, 2003 1:56 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 6:11 pm

In reference to some of the above statements. First, let me commence by stating that I was a Flight Attendant for a major airline based in the Middle East. We valued every single customer. We did not have passengers we had guests. And in saying so our guests were treated like royalty be in First Class, Business Class, or Economy Class. One was never allowed to show fatigue, failure, or undiplomatic manners or behavior. Second, it must be stated that Flight Attendants are hired in 99.999 cases as to their ability to positively impact the guest and have a return guest onboard. Third, if you are a Flight Attendant and feel the need to snap at a guest, point your finger at a guest, or look unpresentable then perhaps you are in the wrong industry!

A Flight Attendant is hired to represent dignity, grace, and poise. The duties are to include insuring guest safety, insuring guest relations, and most of all presenting a well mannered and well groomed appearance. If you are a Flight Attendant and you feel that you do not need to look your absolute best every time you board and aircraft... Well, that is another sign that you are not in the right position! Appearance is as important as safety! Demeanor is as important as safety! Congeniality is as important as safety! Diplomacy is as important as safety!

To be a truly qualified Flight Attendant you must realize that when you land in a foreign destination or you have to interact with a foreign guest you are a representative of your nation. You should never look down upon guests because they do not speak your language, they demand more than the usual, or because you feel you don’t want to be a team player on a certain flight! Granted, as of late guests have been a bit apalling... However, do remember it is your duty to maintain a polished, poised, and confident appearance... It is your duty to respond to all guest inquiries in a polite and rapid manner... It is your duty to fulfill a guests request within reason... No matter how apalling the guest may be!

When I was a Flight Attendant my uniforms would be dried cleaned once a week if not every other week. Hair would be groomed on a bi-weekly basis. Cologne would be subtle and something of European origin. Manners would never ever be compromised. Guests were always happy to see me whenever I was assisting them on a flight. Most of all I have never felt the need to blame a guest for my having a bad day. It is indifferent as to what kind of day you are having. You have to learn that no mater what may ail you or bother you on the ground can never be realized in the eyes of the guest. When interacting with a guest that is unruly, you have to simply use diplomatic skills holding your ground and affording impeccable service in the process.

One quick observation. There has been a trend among the American Flight Attendants to say that their only responsibility is guest safety. True, guest safety is number one.... However, you also need to realize that the most critical phases of flight are gate departure to 10,000 feet and 10,000 feet to gate arrival. What are you doing in the meantime? The excuses that have been appearing lately are rather tiresome and inadequate. Some of the more recent excuses and attitudes put forth by some of the American Flight Attendants include, but are not limited to-

1/ Passengers or Guests onboard are always out of hand
2/ Current Terror Alerts
3/ Fear of Passengers or Guests
4/ Unwillingness to offer proper meal presentations
5/ Unwillingness to offer proper grooming standards
6/ Lack of courtesy in regards to passengers or guests
7/ Inability to converse with passengers or guests from foreign nations
8/ Lack of U.S. airlines requires foreign language speakers on foreign routes

The list in any other nation than the U.S. would be a very apalling joke! It is so sad to see how one nation can perceive airlines in foreign nations that offer proper service as being snobbish!

You must also take into effect that no matter who says what the demand for Premium services onboard is at an all time high.. Perhaps, not in the U.S., but the rest of the World is booming left and right. If you look at the following airlines, all of which have added or redesigned the Premium services offered-

China Airlines- Redesigned First and Business Class product.

Emirates- Redesigned First and Business Class product.

Lufthansa- Redesigned Business Class product.

PrivatAir- Business Class service Newark and Chicago to Germany.

Qantas- Redesigned First and Business Class product.

Singapore Airlines- Redesigned Raffles Class; New nonstop service to Los Angeles and New York. with only Raffles Class and Premium Economy.

Varig Brasil- Redesigned First and Business Class product for777 aircraft.

What do all of the above airlines have in common?

S E R V I C E

The above listed airlines did not accomplish their social and economic standings overnight. They realized that guests are what make the airline survive. They realized that without the guest there is no airline. And most of all their employees treat their passengers as guests not as a number!



LHR001
 
777236ER
Posts: 12213
Joined: Sat Aug 18, 2001 7:10 am

RE: Reasons FA's Are In Bad Moods

Wed Dec 31, 2003 11:38 pm

Lhr001, you said being a flight attendant is not a job, it's a career. And yet it wasn't a career for you. Why was that?

And who are you to tell flight attendants what to do?
Your bone's got a little machine
 
NWAFA
Posts: 1843
Joined: Wed Dec 31, 2003 10:30 pm

RE: Reasons FA's Are In Bad Moods

Thu Jan 01, 2004 12:00 am

Lhr001

With you being a "FORMER" Flight Attendant you should KNOW that safety is number one. Then the NON US AIRLINES forget that quite often.

The Prime example was when Singapore a few years back had the accident on the runway, the Flight Attendants totally FROZE up AND LEFT Passengers behind.

When Passengers were interviewed, and asked how the Flight Attendants Responded to the emergency, every PAX interviewed said they will NEVER fly them again because the FA's did NOT know what to do! The Flight Attendants took off, or did not know what to do!

As an American, I want to know my safety is taken care of 1st before any "smile, warm fuzzy words, presentation, seat comfy".

I have tried for my entire career to be warm, open, friendly and take the best care of my passengers as possible, as I truly LOVE what I do. Do I have days that I am not my best, YOU BET! Im only human. Am I rude to passengers NO I truly try not to be. Am I quite and not outgoing when I have my bad days YES. But NEVER rude.
THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
 
garnetpalmetto
Posts: 5351
Joined: Tue Oct 21, 2003 1:38 am

RE: Reasons FA's Are In Bad Moods

Thu Jan 01, 2004 12:55 am

I've made it a point to talk to my FAs when possible (on short legs like CAE-CLT for instance) and I've found they all report the same reasons for the most part - the fact that their employers treat them as little more as expendable rather than lift them to the level of intangibles that are part and parcel with the experience. Look no further than the thread "AA Flight Attendant Tells All"
http://airliners.net/discussions/general_aviation/read.main/1324282/ to see what I mean from someone who's been there and who says it better than I ever could.

The second main reason is they feel unappreciated by passengers as well. In Lhr001's little fantasy world where he was a flight attendant we're witness to an uhealthily servile relationship between passenger and FA. FAs are being subjected to more and more boorish behavior regardless of which cabin they're serving. Instances of drunk and surly passengers, violence against flight attendants and just plain unmentionable behavior are rising along with a society-wide decline in manners. As FAs are cursed, assaulted, and abused by passengers, any normal human, Lhr001's concocted stories aside, would by nature be put in a bad mood. I've witnessed FAs yelled at and cussed out for making reasonable requests or having to inform passengers of bad news. A few months ago I was on a USAirways flight from CAE to PHL being operated by PSA. The flight occurred the day Hurricane Isabel made landfall and as a result, we were diverted to PIT after the weather radar failed. As our FA went through the cabin to inform us of what happened I got to bear witness to the FA being yelled at by a husband and wife because "this little diversion" would make them late for some horribly important event or another. I would hardly place the FA at blame if he was in a bad mood, but he didn't let it show. Unfortunately not all of us are as thick-skinned as others and we see nasty FA "pranks" as a result.

Nonetheless, I'm sure if we all took a moment to tell our FAs - REAL FAs unlike some who frequent a.net and make that claim - then the incidence or FAs responding to boorish behavior with more boorish behavior would decrease.
South Carolina - too small to be its own country, too big to be a mental asylum.
 
MarcoPolo747
Posts: 446
Joined: Tue Mar 20, 2001 7:37 am

RE: Reasons FA's Are In Bad Moods

Thu Jan 01, 2004 1:01 am

It's definitely a two way street. Passengers are expected to behave at least with civility and to be courteous . After all we all belong to the same species.