Why does everybody seem to hate mesa air?
I certainly hope that many of you are not so quick to judge, Despite mesa's downfalls in the past, i believe we are doing awesome. I have recently noticed many people saying it is not hp's fault that they have a bad reputation, but in fact that it is yv's fault. That is far from the truth, while they sit back and complain about yv's service they should stand up and work on theres. i recently recieved an email stating that mesa is beating hp in on-time performance, missed bag ratings, and completed flights, among other things. What's even more amazing that we are doing this while being understaffed by 50% on a daily basis in phoenix. I dont know about you, but i believe it is pretty incredible that we operate over 115 flights daily out of phx and still happen to have an on time performance rating of 97% while only missing 5-6 bags out of the thousands we handle daily. Most of the time those missed bags are not our fault, it's pretty tough to pull up to an hp jet, get boxed in, sort throught a 6ft high pile of bags, and run them to the connecting planes in 40 min. especially when you have to pick up bags from about 5 hp jets each bank, quite amazing if you ask me! Meanwhile even our most experienced agents are paid less than half the salary of a hp agent, and does twice the work, i've heard agents complain about having 4 planes to work all day, 4 planes!? i work 14 planes a day, granted they are smaller, but let me tell you, it's not easy loading 100 bags onto a plane by yourself, meanwhile monitering passengers and interacting with the unhappy ones as they board the plane and find out they are flying a regional jet to canada, and that their bag wont fit in the overhead bins! I just believe that mesa employees work their butts off on a daily basis and all we get in return is all the blame for hp's downfalls, considering everything we go through i believe it is an injustice for yv to take such a bad wrap, and hp employees and the general public should try to see the other side before blaming us. Dont get me wrong, i love hp, and am proud to work under the awa titles, but c'mon guys, give me a break, i think we do an outstanding job with what we've got.
"Why do you insist on man-pawing the glareshield everytime you climb up here?!"