airlinebiznut
Posts: 81
Joined: Wed Dec 03, 2003 8:09 am

What Would Make AA #1 Again?

Thu Jan 01, 2004 2:16 am

I have posted a couple of items relating to employee discontent at AA. I will tell you it started with the disappointment we saw the passengers experience with our overall service. We are very proud when a passenger likes the service at AA and we want those feelings to return. Management always tells us what the passenger values...but this information usually conflicts with what we hear from the passenger. Example: We love to give a passenger a full can of soda if they would like it, but AA tells us this is not to be done. (By the way, we still come back to offer additional services where flight times warrant, so this is not a tactic to avoid working)

Do you want:
*IFE?
*Clean Planes?
*Better Frequent Flier Rules?
*More Self Service Options (Issue your own upgrade at concourse stationed Self Service Kiosks)?
*Mini, pay per visit Admirals Clubs in more terminals?

I would like to know what would make AA #1 again in your eyes. I would really appreciate your comments as I think AA needs to know AND the dedicated employees value your DIRECT, UNPROCESSED information!

Happy travels.

[Edited 2003-12-31 18:27:35]

[Edited 2003-12-31 18:30:14]
 
planemaker
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 2:27 am

I don't think that AA can be #1 again due to the value proposition of the legacy carriers. Passengers want and expect the impossible from the 'legacy' carriers, the same service of old - free meals, free drinks, and convenient flight frequencies, but at an airfare that matches the LCC's. It is a double standard but it is not going to go away.
Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
yanksn4
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 2:28 am


Here are some things I think AA could do to be back at the top.

1. use bigger planes on routes like ORD to LGA, SFO to ORD and other long routes.

2. maybe install a directv system like Jet Blue or Frontier. This has made these two airlines become stronger with more frequent flyers.

3. make connecting easier like not making passengers go from Den to Dfw then to Ord just to get to LGA.

These are just my opinions and maybe others have better ones.
2013 Airports: EWR, JFK, LGA, LIS, AGP, DEN, GIG, RGN, BKK, LHR, FRA, LAX, SYD, PER, MEL, MCO, MIA, PEK, IAH
 
AA7573E
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 2:38 am

@Yanksn4

You don't have to make two connections to get from DEN to LGA. If you want the cheapest ticket out there, expect to make a few connections. If you want direct service, or service with the fewest connections, expect to pay a bit more.

Aircraft selection is a function of PAX counts. It is better to have multiple M80's from ORD to LGA on an hourly basis, than to have a smaller number of flights serviced by larger aircraft. It is more important to offer frequency to high yielding markets, than to pack them all into one flight. Why should AA operate larger aircraft to LGA and SFO? Is this just because you like 767s and 757s, or do you actually have a legitimate business case for doing so?

Don't look for any IFE to be retrofitted into M80s, which are currently the only mainline aircraft without IFE (discounting the F100s - which are being phased out). It simply does not translate into the ability to charge higher fares. After all, the are pricing against LCCs with onboard IFE, so they don't have a lot of room to increase their ticket costs in that respect. The solid selling point for AA against a B6 or F9 is to downplay the IFE hype, and hammer home the availibility of connections, service offerings and international availability - all of which the LCCs can not offer.
See you up front!
 
airlinebiznut
Posts: 81
Joined: Wed Dec 03, 2003 8:09 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 2:47 am

Don't look for any IFE to be retrofitted into M80s, which are currently the only mainline aircraft without IFE (discounting the F100s - which are being phased out). It simply does not translate into the ability to charge higher fares. After all, the are pricing against LCCs with onboard IFE, so they don't have a lot of room to increase their ticket costs in that respect. The solid selling point for AA against a B6 or F9 is to downplay the IFE hype, and hammer home the availibility of connections, service offerings and international availability - all of which the LCCs can not offer.

For the time being! I find it hard to believe there is not a vendor out there willing to work up an attractive deal to equip AA aircraft with seatback IFE. With advances in wifi and the like, it would be possible to have decent programming without even having live satellite service. Aircraft could download programming upon arrival at hub cities.

There has to be some innovation and creativity here. If there was not, JetBlue would have been just another startup with nothing to offer but low fares.
 
col
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 2:49 am

Airlinebiznut

From what I have read in these postings, I feel sorry for the AA employees. I myself do not fly AA or DL due to past experiences, and there are better standards available. This is not directed at crew, but the whole offering.

When flying I want to be able to check in easily, AA and DL always have the longest check in lines, and check in staff not so helpful.

On board service is very similar to all the other carriers, and I belive that most majors have their management employee issues. Leave the can, the PAX have been lining up in this lane and that lane, so a full can is not too much to ask.

The Airbus fleets in USA seem to offer more than the Boeing/older MD products. On US Airways you get power outlets. Jetblue/Frontier have PTV. PAX get the oppotunity to do something, rather than bitch and moan about this or that.

Get management to get out more, take a flight on AA (economy), then compare with other carriers. Ask the flight attendants/crew what the PAX want, they pay you for this feedback also. Not listening to employees whom come into contact with your salary payers, every minute of their working lives is not the way to turn it around. It will be teamwork, a joint effort by everyone, and the final question should be what is the fair/correct thing to do for all parties. Nobody is right all the time, and it might be that what seems logical cannot be paid for at this time, but maybe will work later.

AA seems to have some very compasionate employees, that is a good foundation, good luck to you and your airline.
 
chautauquasaab
Posts: 93
Joined: Sat Oct 30, 1999 5:43 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 2:54 am

I have been historically very loyal to American Airlines. My travels have ranged from a lot of US domestic travel, to a number of flights to Europe and a lot of travel to Japan.
I would be happy if the vastly simplified fare system proposed several years ago was reviewed and implemented. The perception of a solid value is important to me. This is not, I emphasize, the cheapest seat, but the best quality for the money.
The IFE stuff is not that big a deal to me. I know a lot of kids here feel they would suffer mental anguish without loads of video choices. I tend to be happy with a good book and enough room. More Room Throughout Coach was a move in the right direction. Backing off MRTC in "leisure" markets is a mistake.
I think it is a good move for AA to avoid the LCC thing. It seems silly to me to dilute the value of the brand with a trendy new offering in a few markets.
The rubber really hits the road with the cabin staff, and by and large, AA seems to have a superior group of people. There have been a few I've run across that were head cases, but that is rare. Perhaps my opinion is skewed by a lot of premium international travel where the more seasoned staff is working.
As to aircraft, I very much like the 777 for intercontinental travel. On the domestic side, renewing the fleet should be a high priority. Some of the MD's are a bit long in the tooth.
Keep up the good work.
 
yanksn4
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:00 am


AA7573E, when you are stuck on a flight that is over three hours long, with a crowded plane with only one isle, that is when you want a bigger plane than maybe a MD-80!
2013 Airports: EWR, JFK, LGA, LIS, AGP, DEN, GIG, RGN, BKK, LHR, FRA, LAX, SYD, PER, MEL, MCO, MIA, PEK, IAH
 
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yyz717
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:05 am

AA will not prosper until it reduces its labour costs & improves its labour productivity to the level of the LCC's. Until then, it will continue to flounder.

The airline business is a commodity...the spoils go to the low cost provider.

I dumped at the gybe mark in strong winds when I looked up at a Porter Q400 on finals. Can't stop spotting.
 
thunder9
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:08 am

Hey Chautauquasaab --

Regarding your MD's are a bit long in the tooth comment. You're right, they aren't brand new. However, these planes don't have to look old (I'm assuming that's what you meant). I met an arrival the other day, one of our MD-80's (I refuse to say Super 80!). That airplane was really shining on the outside. The cabin looked nice, as well. Turns out that this aircraft had recently been at TUL (I believe) for a heavy maintenance check, and the plane had virtually been refurbished. It looked brand new again.

Now, if we didn't employ so many seemingly unnecessary folks in upper management for all the committees & focus groups, et al., we could put more money into keeping the older aircraft looking good all the time. I'm sure there are other good ways to spend AA's money, but right now, it's not being spent wisely.

-John
"Keep thy airspeed up, less the earth come from below and smite thee." - William Kershner
 
airlinebiznut
Posts: 81
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:10 am


Go somewhere else man! Take a look at Southwest's "labour" costs. Their employees make just as much as we do!

Now, I hope Air Canada's employees know who they are serving when you happen to be on their flights. I flew Air Canada from Tel Aviv to YYZ last month and it was one of the best flights I have ever been on.

Your negative comments are not contributing to making the world a better place. Just thought I would let you know.
 
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yyz717
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:14 am

Your negative comments are not contributing to making the world a better place. Just thought I would let you know.

Neither is your whining and excessive work demands. I'm simply pointing out the "other" side of the picture, namely that airlines can no longer afford expensive unions.
I dumped at the gybe mark in strong winds when I looked up at a Porter Q400 on finals. Can't stop spotting.
 
planemaker
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:16 am

Yanksn4:

I disagree. On any express train in Europe you have only one aisle and can travel for several hours with no problems. There is just a double standard when it comes to air travel.
Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
yanksn4
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:22 am

planemaker, there is a difference I believe between a plane and a train, I beleive you are allowed to get up and walk around on a train, but on a plane you mainly have to stay in your seat next to the guy that won't sutup and someone with a cold.
2013 Airports: EWR, JFK, LGA, LIS, AGP, DEN, GIG, RGN, BKK, LHR, FRA, LAX, SYD, PER, MEL, MCO, MIA, PEK, IAH
 
ual747den
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:29 am

I personally do not think that AA is that bad, however I do live in Denver and do not get a lot of opportunities to fly AA. I think that the more room throughout coach was an awesome idea. I would rather be comfortable than have a TV in front of my face. I also think that AA needs to update its fleet. With the large variety of choices today people are not going to fly on a MD80 when they could take a 767 or even a 777 in some cases. Like I said I might not be the best person to comment on AA because I don't fly them frequently but I don't think that its too bad compared to the competition.
Now I will say one thing that might really piss you off Airlinebiznut. I do think that management at AA is doing a pretty good job. The airline is not bankrupt and is doing better financially than its competitors. It is a fine line between making the employees and customers happy and keeping the airline in business. If management started doing what all the customers and employees suggested there would be no airline to complain about.

HAVE A GREAT DAY
/// UNITED AIRLINES
 
planemaker
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:39 am

Yanksn4:

Except for transcon flights which are around 5 hours (most domestic flights are about 2 hours), there is not much difference between the two. I have always gotten up and stretched my legs, gone to the lav, visited the galley for some water, etc. I do believe that double standards do exist vs. air travel. An example: people have made a big deal, complaining about flying with 500 people in a 747 Domestic yet it no problem to be in a movie theatre with a larger number.

[Edited 2003-12-31 19:41:06]
Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
ual747den
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 3:51 am

Planemaker
I have never paid $1000.00 to go to a movie. You expect a certain amount of comfort when you are paying certain amount of money.
/// UNITED AIRLINES
 
Tan Flyr
Posts: 1570
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 4:20 am

Good afternoon to All...Best wishes for a Healthy and Posperous 2004.

Now,that being said....I tend to agree with about 90% of Chatauquasaab said.
As a Plat. AAdvantage member for several years and Gold or Plat for 12 or 15 years now I have taken my share of Great, average and bad flights on AA and others including LCC's.

My travel consists of domestic/South America and Spain/UK on AA, so I believe also I have had pretty good samples of the offerings in coach and business/first. All in all, not bad...However I hope they do not take MRTC out of the MD-80 fleet, as it is one change that made 3 hr flights acceptable in that aircraft. Someone mentioned the MD-80's being long in the tooth...well..maybe a few, But if my memeory is correct the first ones came into the fleet in 1983 or so..compared to the refurbished DC-9's at NW, almost newborns!( those 9's at NW prove age is not the only issue with an airliner).While we are on the subject of aircraft..I am one customer that does have a preference..While the Airbus fleets at UA,NW and US are maybe newer (somewhat), I just do not feel that the plane is as solid as one that was built in Long Beach or Renton/Everett. The busses just seem a bit to have a bit too much plastic for my liking. I'll choose AA first, and or CO/Dl with a Boeing/MD aircraft over a bus when I have a choice. So, do not deviate from the plan of a nearly all Boeing/MD (ex A300-600's) fleet.

I do not need IFE on a 3 hr MD-80 flight, I find the time enjoyable to read..something some of the younger set seem to have forgotten how to do.I am glad tho that the days of MD-80 from ORD to LAX are gone!

But to the question..what would make AA better...things that do not cost much...a few more smiles..some recognition that I am your bread and butter passenger by getting my bags to me in a reasonable time..go back to marking them accordingly...premium pax.

Accurate information about delays, etc.would be helpful also.

Now I can say I(and my family) been upgraded to first when coach is overbooked, and I appreciate that. Perhaps when the main cabin is stuffed (but not oversold) and there are seats upfront a complimentry upgrade would be nice particularly when you are on a multi leg-trip.

Now , as with any company in any business, many members of management should get out of their nice offices and visit where the revenue is generated.
It improves morale, impresses customers when they are seated in coach next to an AA exec., and they probably will learn something from interacting with everyone.

Does this mean AA is incompetent..I dont think so. Imperfect, yes!(we all are)

As someone else mentioned, your company has not gone to BK court,as others have and had a Judge tell your company how it will be run. I really think that you all should be glad of that. ( ask some Enron/Global crossing/MCI/UAL.US Airways/many others/ employeees).

Now this will probably piXX a few off..however, if you are really as unhappy with your job or employer as some make out..please do yourself /your family/ and the employer a favor...move on..there are other opportunites. No one should be as unhappy in a workplace as some seem to be..it is a free country..you have no "big brother" planning your life,telling you that you must work at any place. Take the opportunity of a new year to make a fresh start for yourself and those around you.

Thanks!..and May God Bless all of you!
 
adh214
Posts: 346
Joined: Thu Sep 16, 1999 6:07 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 4:23 am

I flew 65,000 miles with AA this year. By and large I am very pleased with their services. I have a few small suggestions on things that AA could improve

1. put a nicer sandwich in the bistro bags. The bread always appears greasy and the meat on the sandwich is a low quality turkey blend.
2. speed up baggage claim at DFW. I don't normally check luggage but a 20 to 45 minute wait is really crazy.
3. simplify the fare structure. It is shocking to me that I can pay between $180 and $2500 for a the same roundtrip DFW-BOS.
4. Reinstate MRTC in the 757. I hate having to schedule my trip around when I can get on an MD-80 or 737.

Flight attendants on AA have always been very efficient and polite with me. (It probably helps that I am always polite to them. "Please" and "Thank you" are the most underused words by airline passengers. Let's face it most of them have taken major pay cuts and dealt with all sorts of foolishness. Being nice to the flight attendants is the least we (as passengers) can do.)

As for the MD-80, I don't have any problem with these planes. Yes, they are old but let's face it, they get you where you are going safely and comfortably.

Andrew
 
CanadianNorth
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 4:30 am

Well from reading above there simple fares do work. When Canadian North was made an independent airline, they simplifyed there fare system and there fares are lower yet the staff pay and service and profit stayed about the same...
Basicly for fares you need the following:
First go later
First go now
Bizz go later
Bizz go now
Econ go later
Econ go now
Its simple and easy... basicly a cheeper fare for those who plan to go next month and the full fare for those who wanna go in the next day or 2...


CanadianNorth
What could possibly go wrong?
 
airlinebiznut
Posts: 81
Joined: Wed Dec 03, 2003 8:09 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 4:33 am

Adh214

Thank you so much for your suggestions. I agree with your observations 100%.

Regards,
Airlinebiznut
 
tekelberry
Posts: 1309
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 4:34 am

Col,

1) AA has numerous self-service kiosks at the majority of airports they serve. These machines will reduce the normal line, if you so desire to check-in the old-fashioned way. You can also check-in online and curbside to avoid the lines completely.

2) All airlines are starting not to give you the full can. This is not just AA/DL. All you have to do is ask for a full can and they'll give it to you. Seems to work everytime for me...

3) AA has retrofitted the majority of their fleet with power outlets. The only aircraft you may not be able to find them on are the ex-TWA airplanes.

And to all of those who are moaning about smaller aircraft, take note that most of the other majors fly the equivalent to what AA is flying, if not smaller. At least you're not stuck on a ERJ all the time, which is what you would most likely be doing if you connected in CLE with CO.

How can you complain about in flight service? AA is the only major that offers MRTC on all aircraft besides 757s and A300s. The FAs are equally as crabby on the other carriers.
 
airlinebiznut
Posts: 81
Joined: Wed Dec 03, 2003 8:09 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 4:38 am

Tekelberry

Thanks. It's nice to know that we are competitive when it comes to crabbiness.  Smile
 
baw2198
Posts: 587
Joined: Wed Dec 24, 2003 11:20 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 6:07 am

Cheaper flights and better connections. AA is pricing them selves right out of business. Example, I'm going to mardi gras this year. CID-MSY at least thats what I would've prefered. AA via EGF price checking 3 mo. ahead (most of the time this has worked for in the past for getting the best price) cheapest fare was $482 round trip and this leave the sun. before and coming back thurs. before the big weekend. UA out of CID isn't any better they matched AA price, MLI had the cheapest with $217 round trip on UA and thats what I picked. Even though its an hour and half drive to get it, its worth it. My point is that if the airlines want passengers they have to reduce the price which will increase the amount of people that want to buy tickets. Better in the long run, but the AA exec's must not be looking into the long term type thinking. Thats whyAA might gone in 2 yrs. time unless they change strategy.

[Edited 2003-12-31 22:07:34]

[Edited 2003-12-31 22:10:37]
"And remember, Keep your stick on the ice"--->Red Green
 
ual747den
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 6:30 am

Baw2198
You are that crazy passenger that wants all the service at the LCC price. Like I said above if AA did that they would be out of business. I think that $482.00 is an average price. Im not saying that you should have not booked UA, however that does not make AA a bad airline.
/// UNITED AIRLINES
 
ramerinianair
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 6:33 am

The airline economy is very cyclic. When the economy prospers there won't be as much as a need for the LCC's. They are really for bad economic times and if some survive, there isn't room for more than 2/3 in the US.
W N = my Worst Nightmare!!!!!
 
baw2198
Posts: 587
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 6:55 am

UAL747DEN

I'm not that crazy passenger THANK YOU!!!!! As far as the service goes in econo class its the same. I fly quite a bit and no buddy has offered more or less yet. If you have let me know please. I have flown AA in the past and I had a very good flight with them, so I am not Bashing AA at all!! Just something doesn't make any sense to me at all at CID as far as the prices go. I should have posted that in my original up above.

At CID we get ATA express, BLR, FLG, MES, NWA, EGF, AWI, COM. The reason why CID got ata xp was because there was a definet need for a LCC here. Usually when an airport gets an LCC the rest of carriers drop their prices to be competitive. This hasn't happened. Its just mainly frustration. For the last 15 yrs. its been like that. Even when we had main line service from AA UA TWA and NWA. Now its all xp guys. UA pulled out last jan. after 43yrs. of service!! 43 yrs. !!!! TWA became AA and AA served main line for about 6 mo. then pulled out. NWA still serves 2 flts. a day to MSP.
"And remember, Keep your stick on the ice"--->Red Green
 
Guest

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 7:03 am

Better prices. I typically fly on the cheapest flight I can find. I do prefer to fly AA . I do not give a rats furry butt about IFE, i don't care if the plane is clean on the outside, I don't care about frequent flyer stuff. The MRTC is a big selling point though and I will pay a little extra for it.
 
tommy767
Posts: 4658
Joined: Sat Aug 09, 2003 12:18 pm

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 7:34 am

When you think about it, AA doesn't have that old of a fleet.

A300s: Still young Late 1980s-Early Mid 1990s
MD-80s: Are old, but have the new seats and are taken care of well.
757s: Very late 1980s-2002.
767s: Ageing, but are taken care of
738s: New
777s: New
F100s: Not that old, taken care of.

*AA's new seats are the most comfortable that I have ever experienced. All of there planes are clean, efficient, and are a pleasure to fly.

*MRTC is genius! Please don't get rid of it on 757s and A300s!

Things to Work on:

AA's old interiors are hideous! Speed up the job AA!
Try to get that new JFK terminal completed on-time or faster
Serve something! Ditch the bistro bags.

Long live AA.


"KEEP CLIMBING" -- DELTA
 
airways6max
Posts: 474
Joined: Sat Aug 09, 2003 6:22 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 7:37 am

To be #1 again, American Airlines would need to:

Sell off American Eagle. Many of Eagle's routes do not make much profit. Let someone lose money on routes from Dallas/Ft. Worth to podunk.

Offer more point-to-point routes; less reliance on hubs.

Establish a hub at Nashville to take pressure off Chicago, Dallas/Ft. Worth and Miami.

Provide some decent in-cabin service for once and more spacious seating.

Adopt a new color-scheme, to show itself as the new American Airlines.

 
baw2198
Posts: 587
Joined: Wed Dec 24, 2003 11:20 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 7:44 am

What was the main reason for AA pulling out of STL other than the terminal not being very user friendly for gate changes? STL at least pulled some traffic off of DFW, ORD, and MIA.
"And remember, Keep your stick on the ice"--->Red Green
 
AA7573E
Posts: 468
Joined: Wed Nov 05, 2003 11:34 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 7:49 am

@Baw2198

Just for reference, three months in advance is way to early to get the cheap fares you want. Think of pricing for tickets as a sliding scale. Three months in advance, there is little motivation for any airline to slash fares on a flight. Why not keep prices higher than what the average ticket will price out to. Anyone who is going to buy a quarter of a year in advance will most likely carry the burden of the increased cost. As the flight gets closer, prices will fluctuate in response to demand for the product. If the flights to MSY are not selling well, a certain amount of seats will be moved to a discount fare basis, and so on.

You are that type of consumer that expects everything to be cheap all the time. Remember, airlines are not there for your pleasure. They are a business like any other, and they are motivated by profit. You want it all, but don't want to pay for it. Just be patient, and grasp basic economics...the prices will come down.

AA did not pull out of STL because of the terminal. They scaled down their operations, b/c redundant capacity is the death nail for modern airlines. STL works much better, in current economic conditions, as an O&D hub, and not a connecting hub. As the economy improves, expect to see service at AA mirror that improvement. In fact, as recent posts have shown, AA has already added a few more mainline and Eagle routes out of STL. Maximizing the utility of hubs is much more important at this point in time, rather than acting as a reliever facility. In fact, with the overall reductions in system wide capacity, the logic of a true reliever hub is moot and somewhat disfucntional.
If the economy would of continued to boom, and 9/11 would not of happened, a case could of been made to keep STL as both and O&D hub and a connecting hub. However, that is not the case. But rest assured, the aesthetics and layout of the terminal had just about nothing to do with the decision to scale back service.

[Edited 2003-12-31 23:55:37]
See you up front!
 
baw2198
Posts: 587
Joined: Wed Dec 24, 2003 11:20 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 7:58 am



AA7573E

Thank you very much for the insight. Is there a good place to or way to find deals on flights. Usually I just go to the airlines web sites themselves to check fares and then compare after a couple hours of hunting.

Happy New Year, Thanks Again,

Baw2198
"And remember, Keep your stick on the ice"--->Red Green
 
amhilde
Posts: 628
Joined: Thu Oct 23, 2003 5:01 am

RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 8:04 am


A little off topic, but in regards to the Full Can Issue- I always thought it would be lovely if US carriers had the wee cans of soda like the Europeans do. I know thats not something we get here in this country on average in the shop, but it would be a neat little marketing ploy for a short amount of time- a novelty for sure. Oh i sense a cross-marketing campaign here!  Smile SO handy though, pax then cannot complain that they didnt receive a whole can, and saves time for the F/As ( not to mention their nails) in having to open and pour a cup of beverage. Plonk the can down with a cup of ice, a napkin, and some pretzels and thats it.

As for AA service- I cant comment anymore because you bastards (in a kind sense) pulled all our service from RNO-LAX- i MISS my direct AA flights that were always nice to take, on time, convenient, and clean (though I can understand why it happened). Now I route an additional 5 hours because I have to go through PHX on HP- no huge loss as Ive mentioned on another thread- but its annoying before I get on a long haul flight. I did very much enjoy my flights via DFW to PHL last year though, and I suppose if I had a FF program that tied in with AAs then I would take them more often across the country instead of CO or DL.

When i was able to fly AA I have to say that I REALLY enjoyed that MRTC. I took an AA flight LAS-IAD back in 1995 and remember being utterly miserable and really squished (im 5'9") and the food was horrible. I can actually remember being pleasantly surprised by the extreme amount of leg room in coach the next time i chose AA- which was several years given that first experience. I think management really underestimated the appeal of legroom and need to put it back into service on the leisure markets. Sure those customers tend to be very price sensitive, but is it not possible to cut out some costs somewhere else along the line instead? Making a favorable impression in the cabin with something as silly as extra legroom may convince those same leisure travellers to select AA, or recommend AA, the next time they fly on business or a trip where they are not as price sensitive. You would be surprised at what some people value.

Also, I like the pay as you go concept for the lounges- i REALLY wish VS would get on that though I can understand the exclusivity factor. And price it accordingly based on what the average customer would use and throw a few dollars on top of it.

Ok so nothing too novel, but these are what I value in a flying experience- efficiency, a seat assignment, leg room, and some kinda F/As on a clean plane that gets me where im going in a timely fashion. (BTW for the record im 26 and hold a masters degree in economics- actually the demographics of this would be quite interesting to consider...)
Hang on tightly, Let go lightly
 
aa757first
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 8:19 am

AA made a mistake removing MRTC in the A300s and 757s. Everyone who flew AA that I have heard of was raving about it. So they took it away?

The full can would be nice, but I got the full can in early July even though I didn't ask for it.

AAndrew
 
AA777MIA
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 9:56 am

Amhilde:

I wrote that idea into out catering department, and believe it or not, they came back with an answer of, the small cans would be too hard to secure from the vendor. I had to laugh my a## off, since I just came from the grocery store and saw them on the shelf. This is the management leading the company... Hmm. PS: I always try to give out cans if possible, but sometimes we don't have enought stuff. The only way we have enough, is if the crew before saves sodas in the galley. It is a trickle effect, if someone does not save cans from a previous flight, then it ripples throughout the day..
 
iflyatldl
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 11:41 am

AA777MIA: I agree, it's just plain stupid...they have it in Europe and if you'll notice- they sure as heck have no problem doing with those tacky cans of wine. I remember when I would work in FC, I would never even let one of those be seen; even in the galley! But, I digress: if you can at least people a can of something, they feel like they're getting something even if it is small.  Smile
Happy New Year!
Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
 
luv2fly
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RE: What Would Make AA #1 Again?

Thu Jan 01, 2004 11:46 am

Maybe AA should focus on being the BEST that they can be, and not worry about being number one. AA was the first airline I EVER flew on and for that they hold a special place in my heart. The whole industry has changed, forever for that matter. Tho like my Mom always said it is the small things that make a difference. Like giving someone a genuine smile, saying please and thank you, and most of all actually meaning it. If you pay attention to the small details the rest of the pieces will fall into place.
You can cut the irony with a knife
 
wedgetail737
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RE: What Would Make AA #1 Again?

Fri Jan 02, 2004 3:53 am

Here are my 2 cents:

I would like to see MRTC return on the 757's and A300's. The MRTC is what separated AA from the rest of airlines...in my eyes. I was very loyal to AA when I was working in SEA and lived in ICT for most of 2002 and part of 2003. The MRTC is very nice, kinda brought back memories of Air Cal.

Also, I would like to see the same passenger treatment on the TWA airplanes as on AA airplanes. Why is it that when I fly on a TWA airplane, we do not get the bistro bags? But if you fly an AA-heritage airplane you get the bistro bag meal.

Lastly, some of the seats in the old TWA airplanes are broken, i.e. the cushion collapses through the seat.

Other than that, I'm satisfied with AA's service.

I've had two mishaps flying on AA, and it wasn't AA's fault. First, the Port of Seattle shut down power to the airport on a Holiday weekend. I ended up missing my connection at DFW and had to wait 8 hours to catch a connecting flight to ICT. Due to the good people at DFW, I was able go home for Thanksgiving on time! Kudos to them. I actually wrote a letter commending the two gate supervisors for their actions.

The second mishap was flying from MIA to DFW. Thunderstorms shut down MIA for 3 hours. I had to stay overnight at the Hyatt DFW.

Happy New Year and I hope the airlines do better financially this year!
 
AApilot2b
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RE: What Would Make AA #1 Again?

Fri Jan 02, 2004 4:11 am

I was going to post a comment, but after reading Chautauquasaab's posting, I really have no more to say. Those were exactly my words.
 
Thrust
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RE: What Would Make AA #1 Again?

Fri Jan 02, 2004 6:38 am

Keeping all their promises, and finding a way to preserve all their hubs, like STL! STL residents like myself and TWA workers are still feeling the effects of that one! Also, AA would be number 1 if they could make charges of flying as low as Southwest's! If AA could become more global as well, like expanding into Asia and Australia, they cover the globe like United.
Fly one thing; Fly it well
 
PVD757
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RE: What Would Make AA #1 Again?

Fri Jan 02, 2004 6:45 am

I know one thing that would help. If they could find a way of gaining some flexibilty on the scope clause, such as combining AA and AE pilot lists like they were rumored to be working on. The reductions in AE was crippled AA at JFK. How do you think you can compete with jetBlue when you have no connecting traffic? Plus, if you had connecting traffic, most of those passengers would not have to pay matching fares against jetBlue. right now, jetBlue is limited in the NE as to where they can expand until the E-190s arrive. After that, all bets are off. Also cutting mainline in the NE to just RJs to ORD has definitely cut the connecting pax counts to all of the other destinations that haven't been cut. More feed equals more load factor.
 
AM
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RE: What Would Make AA #1 Again?

Fri Jan 02, 2004 12:21 pm

American Airlines has been my favorite airline by far since I flew with them for the first time when I was 13, but I think that's because of very different reasons someone would consider an airline to be their favorite.

Because of the commercial aviation enthusiast I've been all my life, I pay more attention to things like aircraft type, hub airports, etc., than to the most typical in-flight service details. The first time I flew into DFW (that first flight with AA) I couldn't believe such an airport could exist. I loved the runway layout, the fact that there can be 4 simultaneous approaches and 3 simultaneous take-offs, and the fact that an AA can dominate an airport so much. Back then, I hadn't been in ATL, IAH or ORD. And when I later flew into those airports, I just didn't like them the same way I liked DFW, although ORD is pretty close.

I've flown on AA many, many times, and I've always had very good service and never a reason to complain about something. What I have to point out here is that out of all the US airlines I've flown with, AA has generally had the friendliest crews. I always ask to visit the flight deck, before and after the flight. The F/A's have never refused to ask the captain if I can come in. Only once I wasn't allowed, but that was because the flight was very close to its departure time and they were very busy in the cockpit, but I was allowed to come in after we parked anyway. In every flight deck visit I've had with AA, both the captain and the first officer have been really nice and, time permitting, they're always willing to explain everything I ask them, be it a technical issue about the aircraft, or a pilot career related subject. Both pilots and flight attendants, in my opinion, really know and apply the meaning of "if there's anything we can do to make your flight better, don't hesitate to ask...". One thing I do regret is that I've missed many captain and FO names during those visits, it's always a lot better when you know the names of the crew that made your flight an excellent one.

Maybe the only thing that I can say I remember didn't go as planned, is that once when checking-in with my family at PHL for a flight to DFW, we found out our reserved seats, which were all together, were spread all over the plane. We had to re-reserve seats, and of course they weren't the original ones, but we still got windows and aisles. Same thing's happened on CO, I understand this is because sometimes a flight is re-scheduled by a couple of minutes (ie, departing at 2:04p instead of 2:06p), and the system looses seats and other info.

I didn't like to read a post lke this, I guess it's not good to know that my favorite airline is not doing as well as it could be, I know you understand what I mean in a forum like this full of commercial aviation enthusiasts. I am aware many people have valid reason to seriously dislike AA, and of course I'm not fully aware of the corporate reasons that don't let AA be what it can be. My post was just a personal opinion of what my experience has been with them.

By the way, Airlinebiznut, I see you're based at MIA, do you fly to MEX often? What do you think about layovers here, how do you compare it to other layovers? What's a crewmember opinion on travelling to Mexico City?

N631AA, my first AA flight, and N1758B, one of my best flights on AA.


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Wishing AA and everyone the best for 2004,
Bernardo Curiel
Mexico City, Mexico




Oh, and just one more thing:
PLEASE, DO NOT CHANGE THE AMERICAN AIRLINES LIVERY!
"... for there you have been and there you will long to return."
 
EVA744
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RE: What Would Make AA #1 Again?

Fri Jan 02, 2004 12:46 pm

Get rid of the blacklist at AMR.
 
atrude777
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RE: What Would Make AA #1 Again?

Fri Jan 02, 2004 12:47 pm

Thrust- because of ur comments...you are on my respected user list. we the STL people feel the effects greatly however AA DOES kep the prices as low as Southwest IF AND ONLY IF they fly the same route as WN does and usually if its N/S. Sometimes I see AA is FAR cheaper then WN!!! But of course that si rare...... Sad

Thrust I'd like to talk with you more privately via AIM or Yahoo my screen name for both is atrude777 as my user name is.

Alex.
Good things come to those who wait, better things come to those who go AFTER it!

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