DeltaMD11
Topic Author
Posts: 1678
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Kudos To United Airlines - You've Won Me Over!

Thu Jan 01, 2004 12:59 pm

Well,
The title of this thread explains the gist of what I'm getting at, however I just would like to share a bit of my experience with United, and thank the whole United family on here.

This morning I arrived at SAN for my return flights home after visiting with family. I proceeded through the line and up to the counter to get my boarding passes and my luggage checked in. The check-in agent there proceeded to pull up my tickets and he said that there was something wrong with the reservation and that I'm only ticketed for DEN-PHL, and not SAN-DEN-PHL. He then proceeded to tell me that my itinerary shows SAN-DEN-PHL on UA264, and that he didn't understand why I was only ticketed for one leg of the trip. After conferring with the check-in agent next to him who quickly said that there has been a problem with that especially with the US-booked passengers and that if there were any seats left on the flight, just buy the seat and rebook the passenger. Meanwhile I'm sitting here thinking "Oh God, here we go. This was a mistake, just like flying United 3 years ago was a big mistake too". Thankfully, how WRONG I was! The agent re-booked me on the flight, apologized profusely for the mistake on their part, and told me to have an excellent flight. So that was good. To give the Readers Digest version of the rest of my trip---the Flight Attendants were all very kind and attentive. They were constantly moving throughout the cabin (unlike US Airways who I flew out on whom after the meal service would go cower back in the galley and you didn't see them the rest of the flight except for one drink service) offering water, drinks, snacks, and whatnot. Channel 9 was a great joy to listen in to, and had fun with that. UA264 departed on-time in both SAN and DEN, and both legs arrived about 25 minutes early.

To give you a little bit of a preface of my US flight on the way out---departed 35 minutes late from the gate because they were still loading baggage. The A321 is horrible in terms of being able to move about the cabin (I have a 30 inch waist, and it was still hard to make it through). I had the meal cart rammed into my hand which was painful, a peel and win card from the Vie a France or whatever the hell it was shoved in my face when I was eating my bean salad, ice dumped in my lap....and what else....yeah the meal/drink service was delayed for about 35 minutes because they were busy fooling with the IFE. After they raised and lowered the screens about 20 times (which was extremely annoying) it finally did kick on. I could have cared less about the IFE as I'm quite content with a good book and my CD player.

It was truly a pleasant experience, and the next time that the opportunity presents itself to fly United---I'm there. So to all UA employees of a.net, be proud of your family, and yourself as UA is an archetype in the skies.
Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
 
FA4UA
Posts: 777
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RE: Kudos To United Airlines - You've Won Me Over!

Thu Jan 01, 2004 1:11 pm

Welcome back to the Friendly Skies, it's great to have you back!

Sorry to hear about the bad experience on US Airways, though in their defense, flying ice and broken IFE can happen on any carrier. Cowering in the galley is only available on a select few carriers though I'm happy to say!

FA4UA

PS: I've seen a couple of these such posts on this site... maybe UA isn't as bad as the a.net stereotypes make us look?!
The debate continues... Starwood or Hyatt... which is better
 
N670UW
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RE: Kudos To United Airlines - You've Won Me Over!

Thu Jan 01, 2004 1:45 pm

I've always had very good experiences with UA. Employees have been very friendly, even in rough times, and have gone out of their way to be helpful, and truly want their company to be successful. My flights have always been on time (with the exception of a malfunctioning APU or two), and of course, Channel 9 is the best.


670
 
PiedmontGirl
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RE: Kudos To United Airlines - You've Won Me Over!

Thu Jan 01, 2004 1:59 pm

DeltaMD11:

US didn't seem give much thought to provisioning the 321 for any flight longer than about an hour and a half. Before I retired, I avoided that airplane like it was an AIDS carrying vampire because of that. Two beverage services pretty much shoots the beverage supplies.

When the video equipment acts up and the F/As are trying to get it to work, the little screens cycle up and down all by themselves. There's no way to get the equipment to work and stop the cycling while you are fiddling with it. Yes, I know: it makes everybody crazy -- whirrrrrr click -- whirrrrrrr click -- whirrrrr click..........  Angry


FA4UA:

PS: I've seen a couple of these such posts on this site... maybe UA isn't as bad as the a.net stereotypes make us look?!

Of course it isn't bad. I've ridden on UA and I've always found it to be very nice.
 
FlyGuyClt
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RE: Kudos To United Airlines - You've Won Me Over!

Thu Jan 01, 2004 2:57 pm

United Airlines was the first airline I had ever flown. It was from CLE to MIA, many many years ago. The Champagne Breakfast. At 5 I could not enjoy it, but my mother sure did. I am glad UA is comming back. United has many fine employees and I think we have lost too many of our aviation pioneers in the states. So here's to you UA and wishing you all the best for 2004.
Florida Express, Braniff II and ......
 
iflyatldl
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RE: Kudos To United Airlines - You've Won Me Over!

Thu Jan 01, 2004 4:04 pm

DeltaMD11: Sounds like UAL is really trying to turn itself around in terms of pax service. It's great to hear positive experiences for a change. Sorry to hear of the US experience, but we all know it can happen on any carrier. Honestly, I haven't heard many great things about the A321-never flown it, so I can't say.  Smile Happy New Year!
Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
 
DeltaMD11
Topic Author
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 1:29 am

PiedmontGirl--You'd think that they would do something about the IFE acting up as I hear it happens quite often on the US birds for some reason. Maybe the flight would have been better if it were an aircraft that could actually handle the route then, like a 752 (or maybe an A319/320 if they have more space in their galleys). Cabin service was a big minus on that flight. I've just found that flying with US is pretty much hit or miss. You have your good flights, you have your not-so-good flights (as with any carrier), but it's more prevalent in some carriers than others.
Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
 
Greg
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 1:57 am

Further to the above comments, UA has always been our corporate 'best kept secret' for flying across the Pacific.

While others give heaps of praise to SQ and CX, I have found UA very competitive in terms of biz class service--and I've flown most of the Asian carriers at least four or five times.

While SQ and others are mostly flash, UA is all about substance.

Hoping that 2004 is much better for UA and it's employees. Good Luck.
 
PiedmontGirl
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 2:25 am

DeltaMD11:

PiedmontGirl--You'd think that they would do something about the IFE acting up as I hear it happens quite often on the US birds for some reason.

There are a lot, and I mean a lot, of problems with the IFE on ABs. We don't know if it's the brand of IFE that US ordered or just what. I do know there are F/As who will not fly ABs because of it.

Maybe the flight would have been better if it were an aircraft that could actually handle the route then, like a 752 (or maybe an A319/320 if they have more space in their galleys).

For galley provisioning space, you can't beat the 752. We've joked that if the airplane had the range, we'd have enough stuff to go to Tokyo. And, even better, it's set up for fast access -- it's easy to get to.

Those good and not-so-good flights are more prevalent on some carriers than they are on others.
 
icarus75
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 2:39 am

I've flown several times with UA between France and US and on domestic flights.
On transatlantic flights, UA is for me a very nice company (except for horrible breakfast).
On domestic flights, the FA were all the time very kind but, the "food" given to the passengers is HORRIBLE!
Despite these problems, I'll still fly with them for my next trip to US!
Happy new year !!!
Flying is amazing!
 
ORD777
Posts: 252
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 2:42 am

I had a similar experience with United just a few weeks ago. I was on flight 945 from FRA to ORD and the FA's were constantly moving throughout the cabin, being very attentive to the passengers. So much so that I almost felt sorry for them that they didn't really get a break during the 9 hour flight. Additionally, the entire crew had such a friendly, positive and helpful demeanor during the long flight that I was very extremely impressed.
 
User avatar
EA CO AS
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 2:43 am

For galley provisioning space, you can't beat the 752. We've joked that if the airplane had the range, we'd have enough stuff to go to Tokyo. And, even better, it's set up for fast access -- it's easy to get to.

And yet in US Airways infinite wisdom, they're phasing out the 752 in favor of the underpowered, shorter ranged, slower A321.  Insane
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
fraT
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 2:52 am

It would have been a very bad service if they wouldn't have allowed you to get on this flight. It was a mistake either by the airline or your travel agent, whoever issued the ticket. So as you had a correct booking it was no big deal. So UA did what every other airline should have done in this situation.
 
planemaker
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 3:12 am

DeltaMD11:

'The A321 is horrible in terms of being able to move about the cabin (I have a 30 inch waist, and it was still hard to make it through).'

Interesting how your perception doesn't tally with the facts. The A321 has the widest fuselage and aisle than any other single aisle aircraft flying. In fact, the A321 has a wider aisle than the aisles on the 767, 777 & 747.

Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
DeltaMD11
Topic Author
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 3:29 am

Not the way the US has it configured Planemaker  Smile Trust me, it's a tight squeeze. I'm sure that PacemakerGal would be able to vouch for that.

FraT--I'm aware of that, but the profuse apology combined with the kindness of this check-in agent just struck me. It was one of those things that you would have to experience to be able to truly appreciate it. So it is quite easy for you to say that.
Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
 
SHUPirate1
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 3:57 am

I remember when I first booked tickets on United (as a US Airways Dividend Miles loyalist, it's not very difficult to be forced to when flying out west) I was a bit skeptical, as I had heard about some of their misdeeds...I couldn't have been more wrong...nowadays, I fly United more often than I fly US Airways, and out of a city that doesn't have significant United flights (LGA)...I happened to be bumped twice on my most recent trip (LGA-ORD-IAH 12/26, VDB ORD-IAH flight 573, rebooked 703, and IAH-ORD-LGA 12/31, VDB ORD-LGA flight 678, rebooked 690), and had no problems redeeming them within 10 minutes of getting bumped...both trips being LGA-ORD-IAH, and anybody knows that UA has truly inadequate feed in IAH...they certainly could add several flights from IAD specifically (they could even serve IAD-IAH with AWAC) and LAX as well, in addition to more than one flight per day from SFO...unfortunately, I had to sit at ORD for nearly eight hours going to Houston, and nearly six hours coming back from Houston...not that I cared, really...I had time to sit around and collect free tickets... Smile
Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
 
PiedmontGirl
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 4:41 am

DeltaMD11:

It is a very tight squeeze. Like any other airplane, it depends on how the particular airline configures its cabin. Row 20 might be comfy on one airline's aircraft type and on the same aircraft type on another carrier, you have no room at all.
 
iflyatldl
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 4:48 am

Piedmontgirl: Is US going to totally phase out the 757/767 for an all AB fleet ?
Ah, Summer, Fenway Park, Boston Red Sox and Beer.....
 
PiedmontGirl
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 5:05 am

Iflyatldl:

Is US going to totally phase out the 757/767 for an all AB fleet ?

I don't know. I think at one time that was the intention when Stephen Wolf was at the helm. Now, I am just not sure. I think that right now, US is simply trying to survive without another trip into Chapter 11. That's sad.

 
JBLUA320
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 5:18 am

Sorry Bryan.. you knew this was coming..

I personally loved the A321 I flew on with USAirways, though the flight was a short 50 minutes from PIT-LGA. Im not 6' 3" or whatever like you (isnt it 6 3?) so I guess the aisle to me doesnt make much of a difference.

On my plane (N166US), an older A321 in the fleet, the bugs had been largely worked out and the screns had no problems retracting or extending, though I can tell where galley space might become an issue.

Generally speaking though, I think their A321s are very nice, as are all of their Airbii... Compared to the rinky-dink 737-300 (N591US) I had flown EWR-PIT, the A321 was like a flying palace.

Fly on USAirways 737s for a comfort/service standpoint (dont only enjoy it cuz its a Boeing.. I know you  Smile) and then try any Airbus for the same things, and I think you'll like the Airbus better.

JBLU
 
planemaker
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 5:22 am

PiedmontGirl:

DeltaMD11 is talking about the aisle width and moving through the cabin, not the seat width or pitch.

DeltaMD11, I do not doubt you are being sincere and that what you say you truly believe, but the specs are the specs. The A320 family fuselage is 7.5 inches wider at the armrest height than the 737 and the 757 (both have the same width fuselage.)

With regards to the other Boeing aircraft, all of them in standard economy layout have aisles 20 inches or less in width while the standard A320 aisle is 26 inches.


Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
ba319-131
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 5:29 am

It all comes down to luck of the draw.I've flown numerous US A321 flights from PHL to LAX and back,never had a single problem,everything has been just fine.
111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
 
PiedmontGirl
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 6:11 am

Planemaker:

I know he's talking about the aisle, not seat width or pitch.

With regards to the other Boeing aircraft, all of them in standard economy layout have aisles 20 inches or less in width while the standard A320 aisle is 26 inches.

That's what they kept telling us. Some of us measured them. They don't come close to 26 inches. The little groups of three seats are about four inches or so from the wall. If they were closer to the wall, it would make the aisle wider. It depends on what one does with the width of the airplane just like it depends on what one does with the length of the airplane.

I have nothing at all against AB in particular. It's just not always arranged according to standard specs.

The aisle in any full size single aisle airplane would be huge if there was only one big fat seat on each side of it.

There's a charter company that is operating 76s with 8 across in coach instead of 7. Yikes.
 
cjuniel
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 6:25 am

FraT,

You are totally INCORRECT. You can have a confirmed ticket on some airlines and still deal with issues once you get to counter. And the ticket agent could have made him purchase a ticket (even though it probably would have been refunded in the long run) for him to get on the flight. Contrary to what most people on this forum believe, United probably has some of the best service in the industry right now because United employees are at least aware how precarious a situation the entire industry is in right now. So while you may believe that this person was just "doing their job" they went above and beyond, at least as far as United States "I am only doing as much as I have to, to get my job done" customer service standards are concerned.
 
planemaker
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 6:46 am

PiedmontGirl:

Yes, with the A320 family being indeed wider than the 737 and 757, airlines can configure the interior of the A320 to either have wider seats or a wider aisle. Their choice. However, US Airways A321's are equipped with standard 17.2 inch seats so the aisle is indeed wider.

I don't want to make this a big deal but just only point out that it is factually impossible for the A321 to be '... horrible in terms of being able to move about the cabin... ' as DeltaMD11 states. At worst, on any major airline's A321, the aisle is the same width as on any 'other' aircraft.
Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
PiedmontGirl
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 7:10 am

Planemaker:

Now, really! When did I say it was horrible? I didn't say that. I just said it was a bit tight.  Smile

The seats are set out from the walls a good bit. We've noticed it and the passengers have noticed it -- their arms slide off the armrest and land in the area between the seat and the wall. I mean grown, adult human beings.

The seats themselves need to be closer to the wall. That would make the aisle wider. That's where the aisle space went.

We were told that we could slide around the carts when they were in the aisle. I don't know a single F/A who can. We were told that passengers could get around the carts. Well, not if they much older than about 8.

Now, this conversation on this particular subject has run its course with me. I am done with it.  Smile/happy/getting dizzy Good day!

 
pecoua
Posts: 284
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 7:17 am

Thank you for the great post....we do a great job onboard....I don't care what anyone says...every airline has it's probs and I for one, am so tired of the United bashing...thank you 10 times over for this post....as I always say....I wish I had a flight attendant like me when I travel....passengers are spoiled and don't appreciate the "nice" stews when they get them...thank you so much for appreciating my company.

Cheers.  Big thumbs up
 
flyboy80
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 7:30 am

I thought the 757 cross section was three inches wider than the 737????????? Piedmont Girl:

When you were a F/A (I'm not sure if you still are) what aircraft were the all around favorites for the F/A's to work? Yours? Why?
 
PiedmontGirl
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 7:57 am

Flyboy80:

The 75 cross section is just about 3 inches wider than a 737. It's a bigger airplane all around. It also has heavier duty gear: four wheels on each main instead of two. The 732/3/4 have two.

When you were a F/A (I'm not sure if you still are) what aircraft were the all around favorites for the F/A's to work? Yours? Why?

I retired a small handful of months ago.

Flight attendants have their favorites for a whole variety of different reasons. I liked the 75/76, the 734, and I also liked the F-100. Most people would say I was crazy, but I liked that little bird. I like the 75/76 and 734 because of the plentiful galley supplies and large well supplied beverage carts. I also like the way they feel underfoot. The F-100 was just a funky little bird that was fun to work on sometimes. The 75,76, and 734 also had good galleys to work F/C out of. The F-100's galley was lousy for working F out of.

People who were very tall didn't like the F-100 -- kept hitting their heads on the overheads. One really tall male F/A said when he stood up in the F-100, he felt like he was wearing the airplane like ear muffs.

I know F/As who loved the DC-9 but detested the MD80. I can't comment on either one because I was never based anyplace where the crews flew them. However, I liked riding on both of them. I know one F/A who loved the 732 so much that she met the last flight in to say good bye to it when it retired. Had her picture taken in front of it and everything.

Some flight attendants really like the little buses: 319/20/21. However, a common name for the 330 is the Slave Ship. I never worked on it so I can't comment on that.
 
DeltaMD11
Topic Author
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 10:34 am

Planemaker: I'm telling you that the aisles are indeed very skinny. Facts aside, I did notice the gap between the seats and the wall that PacemakerGal had mentioned above, and I think that is why they are so thin.

Ben: 50 minutes on that bird would have been fine. Not 5 hours. US made some bad decisions in outfitting the aircraft the way that they have done. The problem wasn't with the screens extending and retracting because believe you me they did that really well (about 20 times over in fact), but rather there was no sound with the movie. Something else that annoyed me on that flight (asides from the service) is I had a guy sitting in the same row next to me that was like grooving to his CD player for two hours jerking his head all over the place. Normally those types of things don't bother me, but you just sit there and it's in your peripheral vision while you are reading and it gets on your nerves.

Man was my hand sore. I was sitting there and she just rammed that cart into my hand and I help back a yelp. The veins were popping out of my neck and my face had to have been cherry red. That sucker hit, and it hit hard. At least the UA F/A's went through the cabin reminding everyone to watch their knees and elbows as they were moving the cart through.

Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
 
flyboy80
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Joined: Fri Jul 13, 2001 8:10 am

RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 11:25 am

Piedmont Girl:

Excuse me for my ongoing interest with aircraft doors... But you would be the person to ask... lol. Does the F100's door operate just like a A320's with the single hinge that swings out? Also, did you usually bid according to schedule... or would you just sometimes be like... "Man, I really want to fly a 757 all next month?" And take that specific equipment?
 
planemaker
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 6:00 pm

PiedmontGirl:

I am sorry that I have to point out that you are wrong. This is nothing personal - it is not about opinions but facts. (I in fact enjoy, and agree, with the majority of your opinions.)

If you read my post again, no where does it say that YOU said that the A321 aisle was horrible. I only quote DeltaMD11. He didn't say 'a bit tight' as you said, but 'horrible'.

All that I am saying is that it is ABLSOLUTELY impossible for it to be factually true that the A321 is '... horrible in terms of being able to move about the cabin...', as DeltaMD11 states, for the following reasons:

A) The A321 interior cabin width is 12 ft. 1 in. which is indeed 6 inches wider than the 737 & 757. So, even if the airline would put a 3 inch gap between the cabin wall and the window seat (which they don't!), the aisle cannot be any worse than a 737 & 757!

http://www.airbus.com/product/a321_specifications.asp

B) All Boeing single aisle aircraft, from the 707 onward, have used the identical cabin cross section! Therefore, the 757 cabin is NOT any wider than the 737 as you state. Both the 737 & 757 interior cabin width is exactly 11 ft. 7 in. wide. Do not take my word for it, check it out on Boeing's web site:

http://www.boeing.com/commercial/737family/technical.html

http://www.boeing.com/commercial/757family/technical.html

And if you check out the rest of the Boeing fleet you will find that their Y aisle widths are either the same OR less than the 737 & 757.

c) I, like the vast majority of male adults, have a waist larger than the 30 inch waist of DeltaMD11 and I have never had any problem moving about the cabin on any commercial aircraft (not even a CRJ-700 with its 16" aisle). However, DeltaMD11 states that with his 30 inch waist (which works out to about a 6 inch aisle clearance) that it is 'horrible' to move about the A321 cabin. Since I have shown above with facts that the A321 cabin aisle cannot be any worse than any Boeing aisle, you can only draw 2 conclusions:

1) That DeltaMD11 finds ALL aircraft cabins 'horrible' to move around in.

2) That DeltaMD11 just had a bad flight and it translated into his perceiving that the A321 had a narrower aisle on that flight.

Again, I am stating only the facts - not perceptions nor opinions. I feel almost embarrassed about pointing all out this information as it can be quite easily verified by checking out both the airline's and manufacturer's specifications.
Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
fraT
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RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 8:06 pm

"You are totally INCORRECT. You can have a confirmed ticket on some airlines and still deal with issues once you get to counter. And the ticket agent could have made him purchase a ticket (even though it probably would have been refunded in the long run) for him to get on the flight."

Cjuniel,
I didn't say that UA has bad service. I just said, that the agent did what he should do to save the airline money and keep customers flying UA. If he would
have asked the pax to buy a new ticket for that segment, I'm pretty sure that UA would have lost a customer.
So well done to this agent, but that's his/her job! And the same things happen on other airlines, within the U.S. and over here in Europe. If a pax has to issue a new ticket in this case it's horrible customer service!

Happy New Year to everybody!
 
zonks
Posts: 156
Joined: Mon Nov 24, 2003 5:24 pm

RE: Kudos To United Airlines - You've Won Me Over!

Fri Jan 02, 2004 8:29 pm

Just another UA fan wanting to chip in, especially to let their employees know that someone out there does like them. I've flown with UA pretty much all my life, either transpacific or domestic. Been a Mileage Plus member for ages and I've always enjoyed flying UA.

So UA, here's to a 2004 that will hopefully be better than 2003.
 
follonica
Posts: 21
Joined: Fri Dec 19, 2003 4:28 am

RE: Kudos To United Airlines - You've Won Me Over!

Sat Jan 03, 2004 12:16 am

I was a USAir Loyalist from long back. BWI is my home airport. I've been a mix of Silver and Gold Preferred since 1996. After 9/11, basically, all that remained were flights to the other hub cities, PIT, PHL, etc.

Given the partnership between US and UA, I asked UA to comp me Premier status for 2003. I was a little leery because I have heard such a mix of opinions about UA. However, that said, I did most of my 2003 travel with UA and I've been pleasantly surprised. I don't really care all that much about upgrades and all the rest. Just give me a dedicated check-in and E+ seating, and I am a happy camper. I've been very pleased with customer service folks at the airports and with the flight and cabin crews. Even the "prison matrons" at some of the RCCs...LOL!

I am not trashing US by any means, but I think I have come to prefer UA. To all the UA staff that read this, my thanks. Looking forward to 2004.
 
DeltaMD11
Topic Author
Posts: 1678
Joined: Sat Dec 07, 2002 4:56 am

RE: Kudos To United Airlines - You've Won Me Over!

Sat Jan 03, 2004 3:59 am

Planemaker,
I'm not arguing with the facts that you have presented. And I'm done arguing this point because the aisles are slim--I've experienced it personally. You are giving standard specs which are not always the norm as the airlines are the ones that configure their cabin layouts. If you take into consideration the 4 inch gap that PiedmontGirl has pointed out between the seats and the walls of the aircraft....lets see that would be 8 inches because you have two rows and with a standard seat width that would put the aisle somewhere around 18 inches (which is just about right from my observations).

And if you want to really get into it, I've measured the diameter of my body at my hips to be just above 12 inches. So that means that there would be just a little less than 3 inches on either side of my hips for clearance in the aisles. When you take into consideration that people in the aisle seat utilize their armrests and have their elbows and knees poking out into the aisle it makes it difficult to move around heading straight through down the aisle. So I'm done with this argument because I know what I personally experienced.

I intended this thread to be an accolaide of sorts to UA and their employees on here because they truly made an impression on me, not argue the norms and semantics of aisletry. However, I do appreciate your assertations.
Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
 
planemaker
Posts: 5411
Joined: Mon Aug 25, 2003 12:53 pm

RE: Kudos To United Airlines - You've Won Me Over!

Sat Jan 03, 2004 6:00 am

DeltaMD11:

My intent is not to distract from any UAL accolades but, for goodness sakes, the aircraft on the wonderful UA264 flight is an A320 with the same cabin as the US Air A231!

I assume that ultimately the truth matters to you so I am going to this effort to let you see that your belief that the A321 cabin is ' ... horrible in terms of being able to move about the cabin...' is indeed only a perception - not fact. Read the US Airways' A321 press release for yourself:


US Airways to Introduce Airbus A321 in the U.S.
PR Newswire, Feb 2, 2000

ARLINGTON, Va., Feb. 2 /PRNewswire/ -- US Airways said today that it will begin receiving the 170-seat Airbus A321 starting in the year 2001, giving it increased flexibility to offer high-quality transcontinental, Florida and other long-haul service.

"The Airbus A321 is the most comfortable long-haul single-aisle aircraft flying today and US Airways is proud to become the first U.S. airline to bring the A321's unique features to our customers," said US Airways President and CEO Rakesh Gangwal.

US Airways has ordered 34 A321s with delivery beginning in 2001. The aircraft are part of the 154 firm orders for A320-family airplanes currently on the books with Airbus. Forty-one A319s and A320s already are in the US Airways fleet with deliveries of new planes coming at the rate of one per week throughout 2000.

The A321's wide fuselage allows for extra space for wider seats, more passenger arm space, increased aisle space and deeper overhead luggage bins. In addition, the A321 has laptop power ports at every seat for efficient use of travel time by the business customer.


By the way, first, PiedmontGirl NEVER said that there was a 4 inch gap! Re-read her post. Second, seat width is not measured at armrest height, it is the seat cushion so your math is doubly incorrect!





Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein
 
QantasA332
Posts: 1473
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RE: Kudos To United Airlines - You've Won Me Over!

Sat Jan 03, 2004 6:08 am

Yes, it's a fact that the 320 family 'buses are a few inches wider in fuselage diameter...

Now, speaking of UA being good (sorry, I'm going off on a tangent a bit):
Has anyone flown UA business class on their 744s? Is it good? Are the seats comfortable, not too old, etc.? I have the extra frequent flyer points, and I'm trying to decide whether or not to use them...

qantasA332
 
DeltaMD11
Topic Author
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Joined: Sat Dec 07, 2002 4:56 am

RE: Kudos To United Airlines - You've Won Me Over!

Sat Jan 03, 2004 6:09 am

What in the God's name are you talking about? I never said I was measuring from the armrests, I was using the normal Airbus seat width for the A320 series of aircraft which is 17.2 inches.

And to quote PiedmontGirl from above:
"The seats are set out from the walls a good bit. We've noticed it and the passengers have noticed it -- their arms slide off the armrest and land in the area between the seat and the wall. I mean grown, adult human beings.

The seats themselves need to be closer to the wall. That would make the aisle wider. That's where the aisle space went."

"That's what they kept telling us. Some of us measured them. They don't come close to 26 inches. The little groups of three seats are about four inches or so from the wall. If they were closer to the wall, it would make the aisle wider."

God, this is like competing in the Special Olympics. Even though I may pull through, I'm still retarded. I'll save my energy.
Too often we ... enjoy the comfort of opinion without the discomfort of thought. - John Fitzgerald Kennedy
 
Usairwys757
Posts: 2609
Joined: Tue Jul 15, 2003 9:51 am

RE: Kudos To United Airlines - You've Won Me Over!

Sat Jan 03, 2004 6:32 am

Planemaker,

DeltaMD11 is totally correct on this, the correct, US's standard is not 26 inches on the A321!!!. I guaruntee you that, I believe DLMD11 is right in that they are 18 inches. Go check for yourself man.
Inactive.....
 
ual777
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RE: Kudos To United Airlines - You've Won Me Over!

Sat Jan 03, 2004 7:33 am

Planemaker....Do you work for airbus??? Anyway, on UA there is no 4'' gap, so therefore you do not have the same problem as on US.
It is always darkest before the sun comes up.
 
planemaker
Posts: 5411
Joined: Mon Aug 25, 2003 12:53 pm

RE: Kudos To United Airlines - You've Won Me Over!

Tue Jan 06, 2004 10:37 pm

Usairwys757:

“DeltaMD11 is totally correct on this, the correct, US's standard is not 26 inches on the A321!!!. I guaruntee you that, I believe DLMD11 is right in that they are 18 inches. Go check for yourself man.”

I know that US Airways A320 family does not have a 26” aisle – I was trying to make the point that the A320 family can have a 26” aisle with standard 17.2” seat cushion airline seating. The choice is up to the airline to chose a wider seat (which US Airways has done) or a wider aisle. The bottom line is that you don’t have that option with the 737/757.

However, the real point I was making is that DeltaMD11 statements about the A321 aisle are 1) factually wrong and, 2) subjectively exaggerated for several obvious reasons. His statements:

1) …that would put the aisle somewhere around 18 inches (which is just about right from my observations).

Is wrong! The US Airways A320 aisle is 19” (if you work at US Airways you will be able to easily verify this).

AND

2) The A321 is horrible in terms of being able to move about the cabin (I have a 30 inch waist, and it was still hard to make it through).

As noted above, the US Airways aisle is factually 19 inches wide – THE SAME WIDTH AS ON A 747 AND 767 (yet the A321 has wider seats), and only slightly narrower than the 19.25 width on the 777. But even if the A321 aisle was 18” as DeltaMD11 mistakenly calculated, how would a 1 inch diference make it ‘horrible’??? That is just subjective garbage!

In consideration of the above facts I posted earlier that the A321 cabin aisle cannot be any worse than any Boeing aisle, and you can only draw 2 conclusions:

1) That DeltaMD11 finds ALL aircraft cabins 'horrible' to move around in.

2) That DeltaMD11 just had a bad flight and it translated into his perceiving that the A321 had a narrower aisle on that flight.


DeltaMD11 ignores the facts and ignorantly responds:

’Trust me, it's a tight squeeze.’

’I'm telling you that the aisles are indeed very skinny.’

'And if you want to really get into it, I've measured the diameter of my body at my hips to be just above 12 inches. So that means that there would be just a little less than 3 inches on either side of my hips for clearance in the aisles.'

Well, I suppose that it is DeltaMD11’s perogative to imagine that a 19 inch aisle is ‘horrible’, ‘very skinny’ and ‘a tight squeeze’ on one aircraft but not on another! But if he knew his aircraft, math and anatomy knowledge a bit better if he wouldn’t have tried to fabricate an argument to support his subjective imagination.

Unless his hips are only 25” above the ground, there is no way that he could only have ‘just a little less than 3 inches on either side of my hips for clearance in the aisles.’ The reason is simple, aircraft aisle width is calculated at the narrowest point which is at armrest height – 25 inches from the ground. So by his own calculations, subtracting the two 2” armrests from his 18” aisle width would put armrest aisle measurement at a ridiculous 14 inches – almost impossible to even roll a carry-on bag down the aisle!

When I first answered DeltaMD11’s post I honestly thought that he would appreciate knowing the facts – that the A321 aisle was the same as any other airliner, and certainly not ‘horrible’ and ‘very skinny’ as he claims. It is obvious from his replies that not only is he unable to use common sense and logic but that he doesn't care about the facts either.
Nationalism is an infantile disease. It is the measles of mankind. - A. Einstein