nycfuturepilot
Posts: 773
Joined: Sun Dec 21, 2003 2:50 am

Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:02 pm

Though i enjoyed the show, why would WN volunteer to be on it? I always wanted to fly WN but now i have little desire to go on it. Anybody have any thoughts?
Father, Son, HOYA spirit
 
txagkuwait
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:04 pm

I believe it was Eddie Rickenbacker who used to say that a plane crash was like a million dollars worth of free advertising.

This show, for Southwest, is advertising money cannot buy.



 
FLAIRPORT
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:04 pm

see my previous post in the other topic on this. This is a show you will love or hate, plain and simple!
NEXT FLIGHT: FLL-ATL-HPN on FL
 
funflyer
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:05 pm

Im so MAD  Pissed
I missed the show.
Damn it all to  Acting devilish
Who cares about status?
 
elwood64151
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:06 pm

TxAgKuwait:

You're absolutely right. WN couldn't buy this kind of advertising, and probably has some say over what gets aired (for example, screw-ups are probably shown in the best-possible light, if at all).

Anyway, WN gets name recognition and a positive face on TV... As a marketing guy, I'd love to have my company featured like that!
Those who fail to learn history are doomed to repeat it in summer school.
 
nycfuturepilot
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:09 pm

How many of you would enjoy the little "show" that the F/As put together on the flight to LAS? I'd enjoy it for 5 min then would go crazy.
Father, Son, HOYA spirit
 
MD11LuxuryLinr
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:10 pm

How could you NOT want to FLY WN after seeing those first 2 shows? They seem great to me. A lot of good exposure overall. Just my opinion.

 Big grin
Caution wake turbulence, you are following a heavy jet.
 
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FlyCaledonian
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:12 pm

Here in the UK easyJet has starred in the show of the same name for a few years now. The original series followed Britannia, but then switched to easyJet - guess more drama in missed flights, overbookings, etc than from a charter carrier!

At the end of the day it is free publicity - the positive more than outweighs the negative, otherwise easyJet wouldn't still allow filming!
Let's Go British Caledonian!
 
7574EVER
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:16 pm

"How many of you would enjoy the little "show" that the F/As put together on the flight to LAS?"

I thought it was great. It helps save SW the cost of IFE. I mean its a hell of a lot cheaper to dance, play games, and sing happy birthday to passengers then put tv screens in all the seats.  Smile/happy/getting dizzy
Right rudder....Right rudder...Come on, more right rudder....Right rudder......Aw forget it, I quit!!
 
NWAFA
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:19 pm

As a Professional Flight Attendant, the trailer park trash "show" that Southwest does is so degrading...I once had a passenger say to me that when they see WN FA's in the airport they think they are "camp counselors"
THANK YOU FOR FLYING NORTHWEST AIRLINES, WE TRULY APPRECIATE YOUR BUSINESS!
 
Tlima
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:20 pm

FunFlyer,

A&E is showing it again at 1.00 AM (Central Time)

Cheers,

TLIMA
- Meden Agan -
 
gr8slvrflt
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:20 pm

It was definitely risky but I think Southwest came out looking great. I imagine all the drunks and jerks had to sign some sort of waiver.
I work for Southwest, but the views expressed are my own and do not necessarily represent those of Southwest.
 
MoodyBlues
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:22 pm

The show from MDW-LAS was pretty hilarious IMHO. I have had some funny flight attendants, but that group was great. I think they went a bit over the top 'cause of the cameras on board, but still showed Southwest attitude & spirit.

Bear in mind these couple of things. The show depicts problems that happen and how far WN employees go out of there way to help there customers. Take the guy in LAX who was denied boarding because he "smelled bad." That lady went way over the top to help him out and get him flying.. and that is the Southwest Spirit. Period.

If you want to know how I feel about WN and my personal experiences, do a search under my name... I'm new here so there won't be too many to go through.


Nycfuturepilot, why did this make you not want to fly WN. Bear in mind, that what you saw was a bunch of problems packed into 40mins of air time. What you didn't see was the 114 flights that left LAX that day, or the 134 that left MDW (or would have if it wasn't for that bad ass rain storm).

And those flights on a normal day would have been mostly on time, with few boarding mishaps, and everyone getting their baggage, and getting where they wanted to go.

I watch WN whenever I fly them, and am still amazed at what they do.


Southwest Airlines "A Symbol of Freedom"



Southwest Airlines "A Symbol of Freedom"
 
upgradeplease
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:24 pm

Show was great! WN Not so great. Thank god for Delta!
Is ignorance something you have to practice or were you blessed that way?
 
7574EVER
Posts: 462
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:31 pm

"I once had a passenger say to me that when they see WN FA's in the airport they think they are "camp counselors."" - NWAFA

You know, I never thought about it before, but they do kinda look like camp counselors. All they need is a whistle around their neck. In any case I LUV SWA and would fly on them or for them any day.
Right rudder....Right rudder...Come on, more right rudder....Right rudder......Aw forget it, I quit!!
 
MoodyBlues
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:32 pm

I have a lot of respect for Delta, they a great mainline carrier, and I wish them all the best in the next few years.

But I will never fly them domestic. I have, and it was OK, but WN has a lot more love and caring for me, and they have never been late on any flight I have ever taken, and I always feel safe.

Delta has got me stuck in ATL, and I felt like a number, a little number in a big airport. That being said though, the flight attendants were very nice on my last flight. but there were about 75 of us on a shiny new 767.

That being said, lets try to not make this thread about carrier vs carrier... We can start a new one for that... But face it, they all have their pros and cons.

Southwest Airlines "A Symbol of Freedom"
Southwest Airlines "A Symbol of Freedom"
 
737doctor
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:35 pm

I went to a "premiere" of the first two shows today at DAL HDQ. We had the red carpets rolled out and popcorn and everything.

To answer the original question, we didn't volunteer. The producers came to us with the idea. At first, our people didn't think it such a great idea, but finally agreed to do it, in large part to Colleen Barrett.

Also, as mentioned before, it's great publicity and it's FREE.
Patrick Bateman is my hero.
 
tcfc424
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:42 pm

I too wonder how much input WN has into what is aired...although I did notice there were multiple delays shown, and only some were due to wx...I thought the MDW-LAS FA's were pretty funny, and I am sure they weren't 'acting up' as some here call it, the entire flight...and the guy with his eye shades in place seemed to be resting comfortably...

I think it's an interesting show...won't say great just yet, but definitely worth watching again.
 
MoodyBlues
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:44 pm

Hi there 737doctor long time no see  Smile


Good for Colleen... She is such a pistol. I wish I could have lunch with her. I gained so much respect for her when I started reading "Nuts".

You guys looked real good there. Congrats to WN and their 35,000+ employees. I hope this makes you grow even more than you already are.


47 new -700s next year... How Greedy  Big grin


Southwest Airlines "A Symbol of Freedom"
Southwest Airlines "A Symbol of Freedom"
 
chiawei
Posts: 924
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:47 pm

No matter how good the show is. I will never fly WN again.

Going out of their way to help? Last time they screwed me and my colleague over by stranding us for several day in Austin.
 
MoodyBlues
Posts: 140
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 1:56 pm

Several days??????

What the hell happened man?

I'd like to hear if you'd care to tell.


Southwest Airlines "A Symbol of Freedom"
Southwest Airlines "A Symbol of Freedom"
 
ual777contrail
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 2:12 pm

What a trashy airline, they are greyhound in the sky.

You couldn't give me a ticket on them, they are all about making a few bucks to expose their nasty world. Those who say this is ALL airlines is crap, this is WN at it's finest.

I wouldn't say this is good advertising.


UAL 777 CONTRAIL
 
nycfuturepilot
Posts: 773
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 2:17 pm

I think that the service on WN looks great.
Father, Son, HOYA spirit
 
MoodyBlues
Posts: 140
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 2:22 pm

UAL777CONTRAIL



You pompus Jerk.

As a "fellow" British citizen your unexplained opinions disgust me.

Have you ever flown them?

if not sit down and shut up.

Southwest Airlines "A Symbol of Freedom"
Southwest Airlines "A Symbol of Freedom"
 
sprxflySWA
Posts: 587
Joined: Wed Nov 12, 2003 3:37 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 2:50 pm

Well, at least "their nasty world" is in North America and not Europe. Somewhat on your line of thinking, no one could give me a trip to Europe, especially the UK. Holland and Ireland, perhaps.
Also, it should be ALL airlines are crap, not is, as airlines is plural!
HAGD.
 
MoodyBlues
Posts: 140
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 2:56 pm

SprxflySWA

Welcome to my respected users list... I'm glad a WN employee came to my aid.


The UK is a beautiful country however, and I am proud to call it my homeland. But I wouldn't want to live there.

Catch a VS flight out of LAS one time... I'm sure you would not be disappointed.

Southwest Airlines "A Symbol of Freedom"
Southwest Airlines "A Symbol of Freedom"
 
PVD757
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 3:11 pm

NWAFA- if you had your choice, would get laid off or look like you're at camp again? I guess I already know the answer to my question. Never mind.
 
sprxflySWA
Posts: 587
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 3:11 pm

Is it true you can only fly Virgin once?  Smile

As was mentioned at work today, I bet they do not highlight the ramp workers too much. We thought most of dialogue would be bleeped out!  Big grin

Thank you and good day.
 
SRD737NG
Posts: 133
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 3:52 pm

Moodyblues-

If you look at the people that knock SWA on this subject and the other thread that is going on about SWA right now, you will see that they are both cocky UAL loyalists. That says it all.....people like them are the reason that that company is taking it up the you know what, and SWA is one of the most successful airlines ever to take to the skies. Not all UAL folks are that way ofcourse, but UALContrail and the others are truly clueless when it comes to airlines today, regardless of how they try and come across. They are nothing but jealous.....no furloughs, no losses, no paycuts..........it's all about job security and giving the paying public what they want. SWA-----they have proven themselves beyond compare, pure and simple.
 
m404
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 4:13 pm

Since the pax had to sign waivers (after the filming I assume) I'm sure that with the big red light glaring at them they behaved a little better than without it. You can be sure the agents did as well. It was wonderful the WN had the faith in their employees to do it and pull it off (at least in the first two shows) and it's also interesting that in a previous thread I read that all the majors turned the producers down. I assume they did not have the faith needed.
Less sarcasm and more thought equal better understanding
 
Bicoastal
Posts: 2446
Joined: Wed Oct 06, 1999 5:56 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 9:51 pm

I watched the two initial episodes last night on A & E. It confirms my impression that Southwest is the airline of choice for white trash. Well, actually, trash of all races.

And, as a business traveler, after watching the 3 flight attendants obnoxiously "entertaining" the passengers on a flight, I would never choose Southwest if I have work to do. Those FAs were just awful. If that's all the IFE Southwest offers, then definitely choose Song or Jet Blue as your LCC.

Some of the Southwest customer service agents came across very well, but a couple of them (admittedly dealing with passengers who were jerks) could have handled things a bit better.
Airliners.net has many forums. It has spell check and search functions. Use them before posting!
 
DL WIDGET HEAD
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Joined: Wed Apr 12, 2000 8:18 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 10:01 pm

I enjoyed the show but I thought the WN manager at MDW was extremely inflexible when it came to charging that family for a seat for their toddler. Even the manager said it was borderline as to the kid's age. Why not then err on the side of the customer instead of making the customer call the hospital right there at the ticket counter. Poor customer service IMO. Apparently the customer thought so as well since the woman said this was the first and last time they would fly WN. For the most part, WN's CSAs did wiggle out of some touchy situations. I think it's a toss up as to whether this show is good or bad publicity for WN.
 
TNboy
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 10:16 pm

The problem with this type of show is that it is never going to give a fair or representative view. It is all about sensationalism and "entertainment". I never really had a view about easyjet until I saw "Airline", and now all I can think of them is that they are appalling. This may or may not be fair and accurate, but it is the only view you could get from regular viewing of the show. No such thing as bad publicity? My money says different.

Possibly Southwest has a product that can over-ride the network desire to shock viewers - I know they are a favourite carrier of mine, so I certainly hope so. But I don't think it was Colleen's most inspired decision.
Cheers
Bill
"...every aircraft is subtly different.."
 
VectorVictor
Posts: 384
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RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 10:40 pm

Moody Blues,
Ual777contrail is no more a British subject than I am the flight engineer from the movie Airplane!. He's a product of a bankrupt airline known as United...I think a gate agent at Colorado Springs. His country of origin has changed many times you'd think he was on the lam.

I see Chiawei has resurfaced...originator of "Southwest Screwed me Over at Austin" tale that was soundly lambasted on these forums about two years previous. If I remember correctly it was a funny and heated debate.

And Bicoastal, well what can you say? I guess it takes trash to know trash. Funny little secret about "business travelers" like Bicoastal is they all own Southwest stock somewhere in their portfolio...afterall, they aren't completely dense.

[Edited 2004-01-06 14:46:00]
 
SegmentKing
Posts: 3224
Joined: Sun Aug 27, 2000 7:16 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 11:04 pm

Southwest is no longer "The company plane", something they pushed before they entered long-haul. Business travelers normally use WN for their popular frequent short-haul routes (MDW ops, for the most part, cater to business travelers over leisure).

I think the most humbling experience I saw (and in all my airline career to be honest) was the smelly guy in LAX. He didn't look like much of a happy camper, but kept calm & was collective. That must have been a very weird situation.

In regards to the infant, I completely support WN's policy and we enforce it here at Florida Coastal. Except our policy is written that the parents must purchase a ticket (normally we force fare it to the lowest), then submit proof of birth & a picture of the child and we'll refund the money if we ever question the child's age and the parents don't have proof of age.

This show will probably give most of you a new view of Southwest.

But to defend them, I must say that the worst white trash, black trash, asian trash, whatever trash, was on United. So it's NOT just Southwest that gets em. United matches the fares and people book them.

So lets not get into a class war over airlines. I've had more disgusting people on United than I have Southwest...

-nate
~ ~ ~ ~ pRoFeSsIoNaL hUrRiCaNe DoDgEr ~ ~ ~ ~
 
warszawa
Posts: 549
Joined: Fri Nov 07, 2003 11:37 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 11:21 pm

Watched it last night myself. While i was surprised at the numerous " Delays and Cancellations " everywhere, but other than that, i thought it looked like a pretty nice airline.

Those 3 FA's enroute MDW-LAS were being nice, but seriously, that would have annoyed the hell of me bigtime after about 5-10 mins.

When i fly i like peace and quiet, no rowdyness or anything. Just like to sit in my seat, and relax. Last thing i want is the flight attendants using the speakers-inside the aircraft and singing happy birthday, dancing, playing , etc. Ugghhh how annoying! Plus i like my flights go slow ( dont fly too often ), so i can get the most out of them.
Flying a plane is no diff. from riding a bicycle. Its just a lot harder to put baseball cards in the spokes. -'Airplane'
 
FlyGuyClt
Posts: 1579
Joined: Tue Aug 02, 2005 10:23 pm

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 11:25 pm

Warszawa:

I agree with you. The entire flight is a bit much. But people seem to love them. While they can be a little expensive around $300 US. The BOSE sound reduction headsets would come in real handy!

Safe and Quiet Flying  Smile
Florida Express, Braniff II and ......
 
upgradeplease
Posts: 106
Joined: Fri Oct 31, 2003 5:22 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 11:44 pm

Greyhound of the Sky...What great and accurate analogy! I once defended that flying was not getting too casual...I was wrong. I can over look the Vaudvillian F/A's but rude and prejudicial staff should not be tolerated.
Is ignorance something you have to practice or were you blessed that way?
 
DL WIDGET HEAD
Posts: 1469
Joined: Wed Apr 12, 2000 8:18 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 11:47 pm

Upgradeplease, I don't recall seeing any "rude or prejudicial" staff on that show. What incident if any are you referring to?
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Why Would WN Agree To Airline?

Tue Jan 06, 2004 11:52 pm

How many of you would enjoy the little "show" that the F/As put together on the flight to LAS? I'd enjoy it for 5 min then would go crazy.

You saw 2 minutes of a 5 hour flight.
 
upgradeplease
Posts: 106
Joined: Fri Oct 31, 2003 5:22 am

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:11 am

DLwidget,
I believe that when the GA would not allow for the family with the toddler to board was rude. She could have erred on the side of the customer, after all that kid did not look 2 years old. I also believe that the GA was being rude to the big guy based on her own racial prejudice, even though she was of same racial group. I do however, think that the supervisor went above and beyond her duties for the odor guy.
Is ignorance something you have to practice or were you blessed that way?
 
Guest

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:13 am

Flyguyclt,

People tell me they can actually hear the 'canceling tone' in those Bose headphones. I've been using Shure E2c earphones ($99) since July and just upgraded to the Shure E3c ($179). They fit in the ear channel -- perfect with an Ipod or other Mp3 or a minidisc. Perfect also on this particular LAS flight.

But did y'all see the expressions on everyone's faces? Those passengers were having the time of their lives.  Smile

 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:15 am

Apparently the customer thought so as well since the woman said this was the first and last time they would fly WN.

A couple of things - the customers husband was such an ass - and if you notice, the agent rather deftly pointed that out when the agent said that if they write the airline and send a copy of the birth certificate, they would be refunded the money and the woman replied "If you would have said this at the start, we could have avoided this", the agent responded "I tried to, but your husband wouldn't let me finish a sentence".

As far as first and last time - price rules. Convenience is second. When it comes time to fly again, and the price and convenience factor points to Southwest - she'll be back. It's my hope that an alert agent tells her "Welcome back". That's why I never say never. I've had some less than stellar service on Delta, but I won't say I'll never fly them again. If the price is right, I'm on board. Then again, I'm that "white trash" that books SWA whenever possible.
 
lgbguy
Posts: 336
Joined: Mon Dec 09, 2002 3:05 am

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:20 am

This show is a JOKE to the rank and file...Almost never at my station do our sups go the extra mile 90% of the time you call for a sups they don't show up..BUT of course in T V LAND there on the ball...I guess thoses F/A's on the LAS flight Luv that they STILL DON'T have a new contract I guess thats why one male F/A at the age of 30something still lives with his mommy...PLZ don't get me wrong I only wish the best for LUV and all our shareholders BUT like it or not the HAPPY LUV family is coming to a END the bigger we get the more we lose..ENJOY LgBguyNOT!!!
 
contrails
Posts: 1310
Joined: Fri Oct 13, 2000 11:53 pm

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:23 am

I don't know what negative impact it could have on WN. The show featured a bunch of people acting their worse, while the WN employees exhibited a great deal of patience and restraint. They should all be given medals.

I was especially impressed with the way the agents handled the guy with the odor problem, and the guy who needed 2 seats due to his girth. I thought both cases were handled with courtesy and compassion.

Most of the passengers I saw on the show should have been given directions to the nearest bus station and then tossed out of the airport.

Flying Colors Forever!
 
HOMER71
Posts: 2123
Joined: Fri Jul 20, 2001 10:56 pm

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:24 am

What's wrong with being the "Greyhound of the Sky"?

Sincerely,

PEOPLExpress
"On spaceship earth there are no passengers...only crew."
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:32 am

What struck me as odd was the agent who met the plane with the Chinese couple on it who were trying to connect to a China Airlines flight. She stayed with them all the way the the China Air counter, on the other side of the airport. The China Air folks took over from there. Not bad for a company that doesn't interline. Too many of the other airlines point you to the monitors and wish you good luck.

Lgbguy - if the family is no longer happy, what keeps you there...why not apply at JetBlue in Long Beach?
 
SWAFA30
Posts: 436
Joined: Fri Aug 29, 2003 1:57 am

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:33 am

...I guess thoses F/A's on the LAS flight Luv that they STILL DON'T have a new contract I guess thats why one male F/A at the age of 30something still lives with his mommy...

As flight attendants, our beef is with the company, not the passengers. Refusing to "go the extra mile" or even do the bare minimum in our jobs would only weaken our bargaining position. I am semi-senior and broke and live on my own and even when I was new and really, really broke I lived on my own. I guess it all depends on the financial choices you make. All of inflight works under the same contract at all seniority levels and I think it's safe to say most of us don't still live in our parents' homes. Not that there's anything wrong with it.  Smile/happy/getting dizzy
 
Dasheighty
Posts: 304
Joined: Wed Nov 03, 1999 1:54 pm

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:42 am

WN? Whose WN  Confused I'm trying to figure out what airline is this?
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

RE: Why Would WN Agree To Airline?

Wed Jan 07, 2004 12:43 am

WN=Southwest Airlines