Wow..I'm surprised this became a thread! A friend's neighbour was telling me about her Jetsgo horror story (YYZ
). She and three girlfriends planned a trip to Banff for New Year's. They were delayed on takeoff because the aircraft was "imbalanced" because of the way the luggage was loaded according to an F/A.
Well, they lost HALF their luggage. Some bags came, while others didn't. Jetsgo just kept telling them to come back the next day to claim their baggage. (Come back to Calgary everyday from Banff????).
Long-story-short --- Their five day trip was reduced to 4 days and they never made it to Banff at all. They stayed in Calgary waiting for their bags because Jetsgo said they couldn't guarantee their luggage would be back on time....and that since there were so many people missing luggage, they weren't able to send it to Banff for them.
So, on their way home, they told the airline to just leave the bags in Toronto...Jetsgo said no, as they had chartered flights just for luggage.
They lost their reservations in Banff and had to pay for a hotel in Calgary. My friend tells me that Jetsgo was in no way apologetic. The infuriating part, she tells me, was that everyone gave them a different story. It seemed as though the Jetsgo staff were just "making up" answers to quell the complaints.
That's really too bad...I was looking forward to trying out this airline next month.
What's going on here? Can anyone explain?
Happy New Year.