Rude pax are a pain for FAs, but equally so for other pax. Here is my best story.
I was on an AF
sitting at an A seat. On the B and C seats was a middle aged couple who right from take off began to complain why their beer was so late, why no free cognac in Y class, what a poor service at AF
etc. They were a real pain. They tried to involve me, but I ignored them and looked out of the window.
acted cool and very professionally. I actually couldn't believe why she didn't explode. No way could I have copied her professionalism, but then I am not educated for that either.
In the end she asked: "Sir, do you want a complaint form to fill out to be delivered to the airline management?" Sure as hell he did.
A minute later the FA
handed the complaint forms and a pen to the rude couple. Then she handed one to me too, but I was looking out of the window. Then she asked: "Sir, do you want a copy too?" (She must have imagined that I was a companion to the rude couple).
I said "No thanks", and she turned around. Then a second later I said, "Sorry mam, I changed my mind, could you please hand me a form on which I can praise the crew on this plane for the very professional way in which they carry out their difficult tasks".
looked at me as if I had just fallen down from the Moon. Then I gave her a big smile. She ran away while bursting into a wild laughter which she tried to hide covering her face with both hands.
For the rest of the flight - about one hour - the rude couple was sitting as cast in concrete and did not say one word.
Upon deboarding, at the door that FA
met me with a smile reaching from ear to ear. She said something in French which I don't understand, but it included the word "merci" which I do understand.
Kind regards, Preben Norholm