Aaaahhh, Ze Hot Towel discussion! Allow me to share with you my
hot towel knowledge/application of said knowledge when I flew as an FA
Hot Towel Service
ensure the coffee/teapot is rinsed and clean prior to boiling water for
the hot towel service. Pax would not appreciate hot towels with coffee
grinds or tea leaves.
'NT discard the hot towel supply in the galley waste bin or lav bins,
and proceed to tell the in-charge "it's all done!" just because you and
your fellow crew members just don't feel like doing it today because
you're all simply exhausted from the layover y'all just had.
3. Remove the plastic cover seal from the hot towel trays PRIOR to pouring
the hot water over them. And yes, this HAS happened.
4. Ensure the water IS
hot prior to pouring on the towels (unless of course
this is a cold towel service for Caribbean inbound sectors). Pour the
hot water GENTLY and EVENLY over the hot towels. Do NOT SATURATE
the towels with boiling water. The idea is to refresh the pax, not soak
them. (Note: Unless of course there is one or two pax who have
annoyed you during the course of the flight. It is then left to the
discretion of the FA
"towel person" whether or not he/she wishes to
"soak the pax silly". It is also not advised to subsitute hot towels with
sanitary napkins from the lavs. Pax do know the difference between
the two, and some may not appreciate your or your fellow cabin crews
ill-attempt at "givin the pax a good laugh".
TOWEL TIP: For that extra "zing" to those hot towels, place 2 or 3
fresh lemon slices in the coffee/teapot, then fill the pot with boiled water.
Let the water with lemon slices sit for approximately 2-3 minutes, then
gently pour over the towels. This will create a "lemon scented" hot
towel. The pax will appreciate it and love you forever. It is not
recommended that FA
's substitute lemon slices with, say, leftover onion
slices/pieces found on the used pax TSU (tray set up) from the meal
6. Now, your hot towels are ready to be served to the pax! Nervous?
No need to be. Remember to ensure your tongs are CLEAN before leaving
the galley area. Start hot towel service at the "top" of your assigned zone.
"work to meet" the FA
in the opposite zone (and if on a widebody, the
same AISLE in the opposite zones).
7. Smile and look each pax in the eye when offering the hot towel.
"Sir/Madam, would you care for a refreshing towel?" With your
tongs, gently lift one towel above the tray and "let it unfold" prior
to handing it to the pax. USE THE TONGS, NOT YOUR FINGERS!
Yes, this has happened. Do NOT roll your eyes or give pax a
"what are ya, retarded?" look if asked "what are they for?".
NOTE: WARN THE PAX TOWELS ARE HOT
! Do not wait for pax
to scream out in pain "what the F**K man!". It is advised to
review the location of your on-board first-aid kit should first or
second degree burns result from your bloody stupid service
8. Once completed with hot towel distribution in your zone, immediately
proceed to the top again for pick-up....WITH THE TONGS. Or, advise
the pax to place the used towel ON
THE TRAY. Do NOT roll your eyes
or make a "what the F**K?" face if you happen to see pax using their
hot towels to:
1. Clean their bare feet.
2. Clean their ears.
3. Clean their crotches or underarms. YES, this has happened.
4. Wipe their snotty nosed brats (children) faces and other areas.
: "Did you enjoy your refreshing towel? Good, I am so pleased".
THERE! You're all done! Congratulations, you are an UBER flight attendant
who really knows the fine art of "hot towelling"!!