Dtw757
Topic Author
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Hot Towel Service

Thu Jan 15, 2004 12:38 am

What airlines are currently providing hot towels to all passengers. I just saw hot towel mentioned in another thread and it made me think; I did not receive a hot towel on a NW DTW-FRA flight last month. I have received them on DTW-AMS on KL. Does KL still hand them out?

I also received a hot towel on an Atlantic Coast flight from TOL-CVG last year. I thought that was odd because it's a regional jet and the flight was 40 minutes. Never the less I liked receiving it, thought it was a nice touch. Is this a practice for all Atlantic Coast flights?
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planemannyc
Posts: 939
Joined: Wed Aug 06, 2003 12:54 am

RE: Hot Towel Service

Thu Jan 15, 2004 12:40 am

I think SQ had that for my flights between JFK-FRA, AMS-EWR, FRA-SIN, SIN-AMS and SIN-DAC

I got the same on MH between SIN and KUL -- but that was on business class.

 
aviationmaster
Posts: 2151
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RE: Hot Towel Service

Thu Jan 15, 2004 12:44 am

I recieved a hot towel when I flew MEX-AMS on KLM, but then again it was a year ago. I got one on Swiss when I flew EWR-ZRH.
 
nudelhirsch
Posts: 1371
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RE: Hot Towel Service

Thu Jan 15, 2004 1:35 am

LH does it, received one on any transatlantic I made with them
Putana da Seatbeltz!
 
benoit9999
Posts: 30
Joined: Wed Jul 18, 2001 1:21 am

RE: Hot Towel Service

Thu Jan 15, 2004 1:41 am

I got two on a YUL-AMS KLM flight about three years ago. The 747-300 was great. They kept feeding us too, I was quite surprised.
 
flyboyaz
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RE: Hot Towel Service

Thu Jan 15, 2004 1:58 am

It seems to be pretty popular. Though I don't see how it's very necessary on a short flight, I can see it on a longer flight so you can freshen up a bit. For that reason I think they should be given out at the end of the flight instead of the beginning. But it adds a nice touch.

As a joke I've always wanted to pull out a pair of tongs to grab it from the FA. hehehe
Catch a ride on a smile!
 
ArmitageShanks
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RE: Hot Towel Service

Thu Jan 15, 2004 2:18 am

Delta gave them out to us on JFK-VCE.
 
swissgabe
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Joined: Tue Jan 11, 2000 4:57 am

RE: Hot Towel Service

Thu Jan 15, 2004 2:46 am

I know, it is not related to the question it self but it might be interesting to know:

The first airline which introduced Hot Towel Service was Japan Airlines something like 50 years ago!
Smooth as silk - Royal Orchid Service /// Suid-Afrikaanse Lugdiens - Springbok
 
Av8rDAL
Posts: 356
Joined: Sat Jan 10, 2004 1:41 am

RE: Hot Towel Service

Thu Jan 15, 2004 2:49 am

I got one on DL from JFK-FRA back in 2001. However, when i flew ATL-FRA in 2002, I didn't get one.

Delta budget cuts.... argh.
Maintain thine airspeed, lest the Earth rise up and smite thee.
 
Jkw777
Posts: 4427
Joined: Fri Sep 26, 2003 11:15 pm

RE: Hot Towel Service

Thu Jan 15, 2004 2:50 am

I know that I got one when I flew LGW-MCO with VS in 1996 Big grin Don't know if they still hand them out though.

I agree it's a nice touch, after a long flight it is always nice to get freshened up  Smile/happy/getting dizzy

Justin  Smile/happy/getting dizzy
jkw6210@btopenworld.com or +447751242989
 
carnival air
Posts: 81
Joined: Sun Sep 05, 1999 4:22 am

RE: Hot Towel Service

Thu Jan 15, 2004 3:09 am

I just flew SJU - ORD on United. They gave us hot towels in coach!!!! What?! Since when are they dong this?

Tol Air
 
SIMPLICITY
Posts: 136
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RE: Hot Towel Service

Thu Jan 15, 2004 3:13 am

CX do it on all flights,
JL do it on long-haul....I think

It's always good to have a hot towel during a flight!!
 
BMAbound
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RE: Hot Towel Service

Thu Jan 15, 2004 3:13 am

Malmo Aviation, a Swedish domestic carrier (also serving BRU and NCE btw) flying Avro's still has the hot towel service, with a scent of lemon.

Nice gesture.

Cheers

johan
Altitude is Insurance - Get Insured
 
PiedmontGirl
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RE: Hot Towel Service

Thu Jan 15, 2004 3:18 am

Those scented hot towels are the most wonderful little touch, aren't they.  Big grin
 
Guest

RE: Hot Towel Service

Thu Jan 15, 2004 3:38 am

Aaaahhh, Ze Hot Towel discussion! Allow me to share with you my
hot towel knowledge/application of said knowledge when I flew as an FA.

Hot Towel Service

1. DO ensure the coffee/teapot is rinsed and clean prior to boiling water for
the hot towel service. Pax would not appreciate hot towels with coffee
grinds or tea leaves.

2. DO'NT discard the hot towel supply in the galley waste bin or lav bins,
and proceed to tell the in-charge "it's all done!" just because you and
your fellow crew members just don't feel like doing it today because
you're all simply exhausted from the layover y'all just had.

3. Remove the plastic cover seal from the hot towel trays PRIOR to pouring
the hot water over them. And yes, this HAS happened.

4. Ensure the water IS hot prior to pouring on the towels (unless of course
this is a cold towel service for Caribbean inbound sectors). Pour the
hot water GENTLY and EVENLY over the hot towels. Do NOT SATURATE
the towels with boiling water. The idea is to refresh the pax, not soak
them. (Note: Unless of course there is one or two pax who have
annoyed you during the course of the flight. It is then left to the
discretion of the FA "towel person" whether or not he/she wishes to
"soak the pax silly". It is also not advised to subsitute hot towels with
sanitary napkins from the lavs. Pax do know the difference between
the two, and some may not appreciate your or your fellow cabin crews
ill-attempt at "givin the pax a good laugh".

5. FA TOWEL TIP: For that extra "zing" to those hot towels, place 2 or 3
fresh lemon slices in the coffee/teapot, then fill the pot with boiled water.
Let the water with lemon slices sit for approximately 2-3 minutes, then
gently pour over the towels. This will create a "lemon scented" hot
towel. The pax will appreciate it and love you forever. It is not
recommended that FA's substitute lemon slices with, say, leftover onion
slices/pieces found on the used pax TSU (tray set up) from the meal
service.

6. Now, your hot towels are ready to be served to the pax! Nervous?
No need to be. Remember to ensure your tongs are CLEAN before leaving
the galley area. Start hot towel service at the "top" of your assigned zone.
"work to meet" the FA in the opposite zone (and if on a widebody, the
same AISLE in the opposite zones).

7. Smile and look each pax in the eye when offering the hot towel.
"Sir/Madam, would you care for a refreshing towel?" With your
tongs, gently lift one towel above the tray and "let it unfold" prior
to handing it to the pax. USE THE TONGS, NOT YOUR FINGERS!
Yes, this has happened. Do NOT roll your eyes or give pax a
"what are ya, retarded?" look if asked "what are they for?".
NOTE: WARN THE PAX TOWELS ARE HOT! Do not wait for pax
to scream out in pain "what the F**K man!". It is advised to
review the location of your on-board first-aid kit should first or
second degree burns result from your bloody stupid service
techniques.

8. Once completed with hot towel distribution in your zone, immediately
proceed to the top again for pick-up....WITH THE TONGS. Or, advise
the pax to place the used towel ON THE TRAY. Do NOT roll your eyes
or make a "what the F**K?" face if you happen to see pax using their
hot towels to:
1. Clean their bare feet.
2. Clean their ears.
3. Clean their crotches or underarms. YES, this has happened.
4. Wipe their snotty nosed brats (children) faces and other areas.

FA: "Did you enjoy your refreshing towel? Good, I am so pleased".

THERE! You're all done! Congratulations, you are an UBER flight attendant
who really knows the fine art of "hot towelling"!!

 
amhilde
Posts: 628
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RE: Hot Towel Service

Thu Jan 15, 2004 4:01 am

I LOVE a Hot Towel Service- its just so much more refreshing than the Chemically Drenched Square in a Packet Service.... VS hasnt been hot towelling for a number of years now, and I quite miss it. They scented it with some sort of aromatherapy thing and it was lovely, right after take off....

I think I got HTS on a KLM flight AMS-VCE the other year, but I cant remember. That was a comfy flight though, on a Fokker something or other, nice sandwich ( even orange bread! what DONT the Dutch think of ! ) sweet attendants, clean plane. KLM is definitely enjoyable, though ive never tried one of their transatlantic services at all- mainly cause you are more than likely to get stuck on a NW plane and those I dont really like too much at all.
Hang on tightly, Let go lightly
 
djon1114
Posts: 37
Joined: Mon Dec 22, 2003 8:34 pm

RE: Hot Towel Service

Thu Jan 15, 2004 4:06 am

hi

i flew on EK in 1995 and they had hot towels then !!!



REGARDS

D
 
Guest

RE: Hot Towel Service

Thu Jan 15, 2004 4:15 am

LOL, now, y'all just KNOW the pax are bored as hell on a long trans-atlantic
flight when their eyes collectively light up at the sight of hot towels being served. "Oh, look! They're serving those towels!" You really had to refrain from uttering such customer service friendly phrases such as "get out much?".
I can clearly recall some pax truly upset for being in the lav during the HT service and missing out on receiving one. "ReLAX, sister, there's more in the galley."
 
N1120A
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RE: Hot Towel Service

Thu Jan 15, 2004 4:18 am

What is not so great is that LH now has the hot "towelettes" in Y instead of the real towels they had when I flew them as a kid.
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
Pe@rson
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RE: Hot Towel Service

Thu Jan 15, 2004 4:30 am

UL does it. It´s all right, but I´d rather have 50p off the ticket price. :P
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
 
zonks
Posts: 156
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RE: Hot Towel Service

Thu Jan 15, 2004 4:52 am

I read in a recent HKG-TPE-HKG trip report that the hot towels have been shelved on CX for that sector due to fears over the potential re-emergence of SARS.
 
cadet93
Posts: 132
Joined: Wed Oct 15, 2003 12:56 am

RE: Hot Towel Service

Thu Jan 15, 2004 5:04 am

CO still does it on alot of the long flights.....I noticed that the coach towels were the little disposable squares, while in BUSINESS FIRST the towels were actual wash clothes. I am on the RIO flight tomorrow night. I will let you know what they give us up front and what guys in back get....  Smile
 
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Crosswind
Posts: 2536
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RE: Hot Towel Service

Thu Jan 15, 2004 5:06 am

First Choice Airways offers them on all longhaul flights after the main meal in premium and econmy, and also to premium customers after the second meal service.

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CROSSWIND
 
aa61hvy
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RE: Hot Towel Service

Thu Jan 15, 2004 5:08 am

Every time I fly in first I get a hot towel...
Go big or go home
 
ny-jfk-lga
Posts: 331
Joined: Sat Jan 22, 2000 2:09 am

RE: Hot Towel Service

Thu Jan 15, 2004 10:26 am

We hand them out on every single flight here at ACA, on our Delta Connection flights ONLY, not UAX. That's time and turbulence permitting of course. Our passengers love it and never expect it on any RJ. Even if I don't have time to pull out that cart. I'll just hand out lil' bottles of water and the towels are a must for our inlfight service.
Bring back McDonnell Douglas & T W A!!
 
ORD747CLE
Posts: 236
Joined: Thu Nov 06, 2003 10:31 am

RE: Hot Towel Service

Thu Jan 15, 2004 10:33 am

Delta does NOT on ATL-CDG
United DOES on ORD-CDG

United even distributes menus on their long haul flights, that is an even nicer touch! Can't say the same for Delta longhauls.

Ord747Cle
 
ushermittwoch
Posts: 2530
Joined: Fri Jan 09, 2004 10:18 pm

RE: Hot Towel Service

Thu Jan 15, 2004 10:46 am

I wish LH still had those REAL towels with menthol!
And that even in Y-Class!
Where have all the tri-jets gone...
 
TLHFLA
Posts: 492
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RE: Hot Towel Service

Thu Jan 15, 2004 10:48 am

Midway II (JI) gave out hot towels on all of their flights
Bill in ATL
 
JAFA
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Joined: Wed Aug 27, 2003 1:31 pm

RE: Hot Towel Service

Thu Jan 15, 2004 11:21 am

LOL....I remember flying Midway II. The service went like this. Hot towel, beverage w/nuts, hot towels, mint.

NW offers hot towels on Trans-Pacific and inter-Pacific flights. Real nice thick cloth ones for Business Class and paper for Main cabin. These flights also get a menu in all classes of service.

I haven't flown Trans Atlantic in years, but I am sure that Business Class gets hot towels. I doubt that MC does.
 
navairjax
Posts: 478
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RE: Hot Towel Service

Thu Jan 15, 2004 11:30 am

UA does it onboard transpacific flights, I don't remember if DL does on the ATL-NRT run which was the only other carrier I flew to the states on when I lived in Japan.
 
Airbust
Posts: 44
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RE: Hot Towel Service

Thu Jan 15, 2004 11:31 am

When did Atlantic Coast (DL Connection) start serving hot towels? I recently flew them BOS-PHL and I didn't get anything more than coke and pretzels!
 
A330Fan1
Posts: 835
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RE: Hot Towel Service

Thu Jan 15, 2004 11:36 am

I've had it on Singapore Airlines, Thai Airways, Swiss I think, and Jet Airways in India. It bothers me to wipe my face with it so I just wipe and warm my hands  Smile

-A330Fan1
 
nethkt
Posts: 1014
Joined: Thu Apr 19, 2001 10:27 am

RE: Hot Towel Service

Thu Jan 15, 2004 11:56 am

I got the hot towels on my flights with SQ, TG, ANA, SK long haul etc.
Let's just blame it on yields.
 
aa757first
Posts: 3140
Joined: Sun Aug 03, 2003 11:40 am

RE: Hot Towel Service

Thu Jan 15, 2004 12:05 pm

My favorite: flight attendant slowly and carefully took my hot towel away. I asked her if she could get rid of a preztel wrapper and she said "Oh, yeah, sure!" and quickly grabbed the wrapper.

AAndrew
 
Aviationman
Posts: 619
Joined: Wed Dec 22, 1999 5:05 am

RE: Hot Towel Service

Thu Jan 15, 2004 1:06 pm

First Air offers hot towels on all flights in economy class (All First Air flights are single economy class). They are offered after the newspapers service and just before the meal service.
 
COIAH99
Posts: 242
Joined: Sun Dec 21, 2003 3:41 am

RE: Hot Towel Service

Thu Jan 15, 2004 1:24 pm

I'm pretty sure CO does on all flights.
Work Hard Fly Right
 
Guest

RE: Hot Towel Service

Thu Jan 15, 2004 1:28 pm

United even distributes menus on their long haul flights, that is an even nicer touch! Can't say the same for Delta longhauls.

All USA-flag airlines distribute menus in their premium cabins on all transoceanic flights, and in all cabins in transpacific flights. UA does not distribute menus in Y on transatlantic... in fact, they even proposed dropping them on transpac at one point but relented.

I'm pretty sure CO does on all flights.

No, CO does not. They're available only in the premium cabins.
 
Delta767300ER
Posts: 2436
Joined: Tue Dec 16, 2003 7:12 pm

RE: Hot Towel Service

Thu Jan 15, 2004 2:22 pm

My last hot towel service was in July of 2000 on TWA from MCO-STL (MD-80)

-Delta767300ER
 
User avatar
KLM11
Posts: 184
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RE: Hot Towel Service

Thu Jan 15, 2004 2:27 pm

In Economy Class on UA they are provided on long-haul/ international flights. They are always provided for First and Business Class passengers on any flight.
BENAIRE - The Refined Airline
 
amhilde
Posts: 628
Joined: Thu Oct 23, 2003 5:01 am

RE: Hot Towel Service

Thu Jan 15, 2004 2:42 pm

Speaking of menus, VS dropped theirs in Y class about a year or two ago. I always thought it wsa a nice touch when they had them, but can understand that the printing costs and waste must have been a bit excessive to continue doing so. It was a nice touch I have to say. Pity they couldnt laminate some small one page things and hand them out and collect when the service starts, but then again there are only so many things a F/A can do at one time!
Hang on tightly, Let go lightly
 
Guest

RE: Hot Towel Service

Thu Jan 15, 2004 2:54 pm

IP,

Last I flew CO, they were doing hot towels IAH to SNA and IAH to DCA -- probably on all flights through Houston with food service in first class.

I've also done Continental DCA-CLE and CLE-LAX in the past three months. Of course, anything flying through the Cleveland hub never heard of hot towels, even in first class.  Big grin

 
pixuk
Posts: 305
Joined: Wed Dec 17, 2003 8:44 am

RE: Hot Towel Service

Thu Jan 15, 2004 7:29 pm

Amhilde - VS were still doing the hot towel thing on my flight a week ago, but I admit I was sitting in the pointy bit of the aircraft up front.

As for the menus in Y, I agree it's a shame they've gone. With the new Suites the gap between the two economy cabins and Upper is getting a bit wide. About time VS looked at bring some of their well-celebrated innovation to the back of the bus, don't cha think?

Pix.
 
amhilde
Posts: 628
Joined: Thu Oct 23, 2003 5:01 am

RE: Hot Towel Service

Fri Jan 16, 2004 1:49 am

Pix-

I completely agree with you- I understand having to cut back on some small things that may just be generating waste, but at the same time, I think that perhaps they should definitely try out some new things in the back of the plane (hell even PE- because honestly i have to question the value of those seats for what they are charging). When they started to come out with those new FC seats I thought wow, they havent done anything but cut back and cut back in economy, and now this is just way over the top. I like to fly VS because when I first flew with them they had all those nifty little touches that made the experience a little more dynamic, enjoyable, and fun. Now there isnt much to distinguish it from other airlines other than color scheme, and frankly ive considered giving American a go for more leg room because the point of differentiation has become minimal between VS and other carriers. Its quite sad really.

Maybe a topic over on flyertalk.com?  Smile
Hang on tightly, Let go lightly
 
ny-jfk-lga
Posts: 331
Joined: Sat Jan 22, 2000 2:09 am

RE: Hot Towel Service

Fri Jan 16, 2004 2:44 am

On that phl bos flight hot towels probably were not served either due to turbulence of lack of towels themselves. Some F/A's don't order enough for two full flights and think the drawer won't hold that many packages. I always order enough for full flights, if you were on one of my flights, you'd have gotten a nice hot towel.
Bring back McDonnell Douglas & T W A!!
 
Dtw757
Topic Author
Posts: 1270
Joined: Mon Oct 06, 2003 10:05 am

RE: Hot Towel Service

Fri Jan 16, 2004 2:52 am

Ny-jfk-lga

I'm real surprised about Atlantic Coast handing them out. It's a really nice touch. Why are they doing it for Delta Connection flights and not United, any idea?
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aircraft88
Posts: 171
Joined: Sun Jul 27, 2003 9:07 pm

RE: Hot Towel Service

Fri Jan 16, 2004 3:21 am

I got one when I flew Gatwick - Faro with Air 2000 but this was a few years ago.

AIRCRAFT88.
Yeah but no but yeah but no but yeah but no!
 
America West
Posts: 1151
Joined: Sun Mar 25, 2001 6:54 am

RE: Hot Towel Service

Fri Jan 16, 2004 4:58 am

First Class was offered hot towels on the IAH-SEA flight I was on, but none for coach.
 
kilavoud
Posts: 863
Joined: Sun Sep 07, 2003 7:47 pm

RE: Hot Towel Service

Fri Jan 16, 2004 5:04 am

A hot towel after a tot of whisky, why not ? Thanks SQ !!!

Cheers. Kilavoud.
 
andyjo
Posts: 23
Joined: Wed May 09, 2001 6:15 am

RE: Hot Towel Service

Fri Jan 16, 2004 7:45 am

Was on CO IAH-HNL last year in Coach and received hot towel service. We were in the little section of coach behind Business First so maybe they just came on back a little bit.. Smile
 
nycfuturepilot
Posts: 773
Joined: Sun Dec 21, 2003 2:50 am

RE: Hot Towel Service

Fri Jan 16, 2004 8:00 am

ATA has hot towel service on all of its flights to Hawaii.
Father, Son, HOYA spirit

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