I am a purser for American and have flown transcons from LAX
many times. The service is quite good. In first class, on a dinner flight, all components of the meal are offered on three tiered, linen-lined silver carts. During boarding, first class passengers are offered champagne, mimosas or orange juice. American calls the service "American Flagship Service" or AFS.
Course 1: Hot mixed nuts, crudete (carrots and celery in pesto ranch) and a beverage.
Course 2: Appetizer. It used to be caviar until AA
could no longer be guaranteed the quality from their supplier, and others cost three times more. It has since been replaced with smoked salmon, served with onion, sour cream, capers and crustinis. Champagne and vodka are served with the appetizer.
Course 3: Salad. Fresh greens served with your choice of fresh vegetables, like carrots, bell peppers, mushrooms and tomatoes. Also can be topped with a lobster tail. Two dressings, usually a creamy and a bottle of vinegar and oil. Fresh bread: sourdough, sesame wheat or cheese focaccia are the choices.
Course 4: The menu cycle varies. Typically there are three main course choices. All entres except pastas are served with some sort of potato, like horseradish mashed and vegetables. Typical items in the past have been beef filet, pork loin, leg of lamb, and chicken. Pastas are usually cheese stuffed tortolinis with a cream and marinara sauce. Also have mushroom and spinach pasta. Bread is served again. Wines usually include three reds and two whites, all chosen by the world renowned sommelier, Dr. Vine. (Yes, that really is his name!)
Course 5: Dessert. Ice cream sundaes served with your choice of hot fudge, butterscotch, strawberries, whipped cream and nuts. Also, fruit and poundcake are offered. Served with after dinner drinks, tea and coffee.
Once the meal service is finished, the flight attendants place a basket/bowl of fruit and cheese, along with some crackers on the credenza to remain there throughout the flight.
IFE: American offers personal DVD players to each passenger with a portfolio of 20 movies. The player includes a pair of BOSE Noise canceling headsets.
There are no amenity kits on these flights. Each passenger receives an oversized pillow (with linen case) and blanket.
Prior to landing, passengers are served fresh, baked on-board cookies from Otis Spunkmeyer. Two flavors are offered: either chocolate chip and sugar, chocolate chip and oatmeal raisin or chocolate chip and peanut butter. Cookies are served with milk, tea and coffee.
The lunch service is the same, with the following exceptions: Grilled chicken replaces the lobster tail as the salad topper, red wines are reduced to two selections and a chicken Caesar salad is offered as an entre.
Breakfast: Crudete and appetizer are replaced by a selection of breakfast breads and fresh juices, like orange, apple, tomato, cranberry and grapefruit. Also offered are four different Twinings teas and coffee. Entres vary and include: an omelet of some sort, cream cheese stuffed french toast or pancakes with pecan syrup or fruit and cereal.
There is no desert, however, an hour prior to landing passengers are served large fruit and cheese plates, and are offered fresh cookies.
Anyone hungry yet?
The views expressed are mine alone and do not necessarily reflect my employer’s views.