I just have to say, this being from a fellow customer service rep.....WOW WOW WOW WOW WOW WOW WOW Southwest rep Mike at LAX. Watching the episode of "Airline" tonight where Mike helped a elderly couple flying to ABQ tonight made my jaw drop. Here was a man and woman who showed up for their flight, the man had defecated on himself before the flight. Mike not only got their bags off, but helped clean the man up, change him, and get him on the flight. As far as I know his job description ended at denying them boarding. This was amazing to me, I work in a call center so I don't have the chance to "interact" in this way, (thank god) but I think he went so far beyond that it is just WOW. I don't actually have anything else to say. The main purpose of this thread was, how many of you out there in Airliners.net land have had someone go way way way way way, I am talking just crazy out of the way for you? Also airline employees out there, it is your chance to toot your horn, what have you been up to?