Our experiences sure are different......
I have flown Spirit two times
1) Day before Thanksgiving... A.M. flight : PBI
. We were delayed five hours. We were not given any reason for the delay and were left in the boarding area like sheep. Eventually the supervisor confessed that the pilots had failed to show up. We eventually took off after a new crew was brought in from FLL
. Worse part was they would not refund our $$ and allow us to seek alternative flights. Failing to refund due to weather is one thing, but admitting that your crew is AWOL and still refusing to assist stranded passengers got them NO points in my book. Later, during the flight I got blasted by an FA
who was pissed off because I placed an empty soda glass on her cart. She told me to remove it immediately and wait for her to return and pick it up later. It was an empty plastic glass, not a petri dish
full of anthrax. She made such a federal case out of it I was completely amazed. A few minutes later another FA
came by, got the glass and said to me " Don't mind her, she has had a pole up her A** all day".
. Emergency landing/return at to DEN
. Engine failure. I never stuck around to see how long the delay was. I got a flight out on F9
that was wonderful, new bus with TV
I figure I gave them two chances........... I am not going to try for a third.